Mistral Mare Hotel

Rafal

My wife and I just got back from our 7 day holiday. We were happy with our room, the views were amazing ! We stayed in the golden wing. If you're not an early bird, believe me it's definitely worth getting up a little early to watch the sunrise from the balcony there. Everything from the communication from before arrival until check out was great, the staff were all friendly, respectful, helpful - and with a good sense of humour. Due to me being celiac they provided me with gluten free bread I requested in advance - they weren't stingy with it either. I enjoyed the buffet, there's something for everyone. Lunch was my favourite from all the meals. The only thing I didn't like was the Cola Zero from the dispenser, the rest of the drinks were good though. If someone is looking for a quieter place to stay instead of crowded party central I highly recommend it. I want to thank all the staff for their kindness and work they put in to make our stay as good as it was. Next time we go to crete, we are more than likely to come back here again. 10/10 from us !

chloe

The hotel was in a pretty place, the beach was lovely and so was the view from our sea view hotel room (which we paid €60 to upgrade to). It was nice rooms which were spacious and decorated nicely. It was a short bus to a lovely town called Agios Nikolaos, which was gorgeous. The things i would say should be better about this hotel are: The staff were nice, but did not seem very interested in anything, if you were going to reception to ask a question, or requesting something, they acted as if it was a huge chore, and were quite rude. The hotel was in quite an inconvenient place, as it was quite far from anything, there was a small town 10 minute walk away, which didn’t have much except a few restaurants and a few shops, which had absolutely no faults they were lovely for local businesses. We checked in around 3am on the first day, so did not have any drinks, or dinner, and they gave us a sandwich, water and an apple, which we didn’t eat, but the gesture was nice. The only issue i had with this is that on the last day our transfer picked us up at 9pm, which wouldn’t usually be an issue, except we were then not allowed to be all inclusive customers after mid day, so therefore was given a token for one drink and lunch. I made the staff aware that we didn’t get the amenities we paid for on the first day so we should be entitled to it on the last day as it was paid for, which they still declined us and said we can pay €15 per person to eat and pay for our drinks which we did not want to do. The cleaning staff were nice but did not change any sheets just made the bed everyday, which isn’t too much of an issue but the rooms were not thoroughly cleaned the whole time we was staying there. Everything was extra costs, such as wifi, certain drinks (cocktails, certain alcohols) so if you’re looking to stay somewhere and relax without spending money this is not the place to go. The food was not very nice, there was not much variety, which is understandable as it’s not an extremely large hotel, but it was the same food almost everyday , and the people who would come collect plates were very eager and would sometimes try to take plates we were still eating off if we took a second to continue eating. If you are a picky eater i would not recommend coming here. When we was given the choice to pay €15 to eat, we chose to walk down the the town and go to a restaurant called ‘Palace’ which was lovely! Overall i wouldn’t recommend this hotel to anyone, but if you are looking to stay in the hotel and do nothing all week then it wouldn’t be the worst hotel to be in.

Mazie Freeman

⭐ 1 Star – Extremely disappointing stay If I had the option to put 0 stars I would! Unfortunately, I cannot recommend this hotel at all. We came here expecting a relaxing all-inclusive holiday, but the standard of the hotel and the service has been extremely disappointing. The cleanliness of our room has been unacceptable. After the room had been cleaned, we actually found a large piece of broken glass on the floor. This is incredibly dangerous and completely unacceptable in a guest room. We have photos as evidence. The bathroom is also in poor condition. The toilet seat doesn’t even fit properly, and there is paint/plaster peeling and falling away from the walls. The overall condition of the room does not feel like what you would expect from a holiday you have paid good money for. The food has been awful and frequently cold, and the drinks have been extremely poor quality. Despite being advertised as all-inclusive, we have also been expected to pay extra for things such as Wi-Fi and cocktails, which has been very disappointing. We arrived at around 1am, and despite arriving late with luggage, there was no assistance from the hotel staff. Unfortunately, the biggest disappointment has been the attitude and treatment from some of the hotel staff. We have not felt welcomed or looked after, and when we have raised issues, we have felt dismissed rather than listened to. This is supposed to be a holiday, yet we have spent a significant amount of time dealing with problems that should never have occurred in the first place. Broken glass left on the floor after cleaning, poor room condition, cold food, poor drinks, additional charges and unhelpful staff — all completely unacceptable. We have raised our concerns with Loveholidays and are expecting them to investigate. Would not return and would not recommend this hotel. ⭐

D

We booked our holiday from London to Crete and stayed at Mistral Mare. Our experience was truly unforgettable. The hotel has everything needed for a relaxing stay, and its location offers stunning sea views and beautiful sunsets. There is a wonderful beach just below the hotel. Having visited other beaches in Crete, I can confidently say that it is by far the best. Before visiting, I had read that people described it as the "Maldives of Crete," and now I completely understand why. The hotel was very clean, with fresh towels and essential amenities always available. The staff were incredibly friendly and helpful, making our stay even more enjoyable. The hotel is also conveniently located near Agios Nikolaos and Ierapetra, with frequent bus connections. We would definitely return and highly recommend this hotel to anyone looking for relaxation, beautiful scenery, and excellent service.

Alison Sheldon

Lovely relaxing stay with a few little things that could be improved Mistral Mare is in a beautiful location and is perfect if you’re looking for a relaxing, chilled-out break. The beach is about a 15-minute walk away. You have two options: over 200 steps down, or walk along the road and then take a few steps down to the beach through a beach bar. The sea is absolutely stunning and beautifully warm. There are jet skis and other activities available, and you can hire a sun lounger for €9 or just relax on the sand. The hotel itself is very clean, and the rooms are cleaned every day. To be honest, the cleaners & chefs were probably the only staff who regularly greeted you with a smile! 😃 The food was excellent, with plenty of choice and something for everyone. We really enjoyed the meals throughout our stay. There are, however, a few things that could be better. Charging for Wi-Fi per person feels a bit cheeky, and the bar opening times are quite limited. The pool also closes for a few hours so the staff can cover the main bar at lunchtime, which is a little frustrating when you’re trying to enjoy a pool day. The all-inclusive drinks selection is fairly limited too, although wine, local beer and a few spirits are included. You also have to pay for a towel, which is another little extra. Overall, the hotel feels like it’s just missing a few finishing touches. But if your main priority is relaxing, enjoying the sunshine, good food and a beautiful sea, you really can’t go far wrong.! On check out our transfer never showed up , this was that same arriving so make sure you don’t book them with love holidays ! The man on thr desk of the evening is extremely Rude , ordered us all thr wait out side and not in reception ! ( frankly we broke his little nap on the sofas after he thought we had gone, but us and another couple had returned for some help for a taxi, he was shouting , YOU HAVE TO WAIT OUTSIDE!! After this NO I will not return.