Coral Ocean View

Julie Davison

We have just returned from a fantastic 9-night stay and would happily return. The only real negative was arriving late in the evening and finding that no snacks or food were available, meaning we went to bed without eating. Apart from that, our experience was excellent. The room was lovely, spotlessly clean, and very comfortable. Housekeeping was excellent, with rooms cleaned daily if required and bedding changed whenever requested. We also appreciated the free safe and complimentary pool/beach towels. The entire hotel is immaculate. Everywhere, from the rooms to the dining areas and pool surroundings, was exceptionally clean and well maintained. The atmosphere was relaxing, with no loud music or intrusive entertainment around the pool during the day, which we really enjoyed. The food was varied and tasty, with plenty of choice at every meal. Our only minor criticism was that some breakfast items could have been hotter. We also had a slightly disappointing experience on our first morning when we accidentally used a gluten-free toaster because it wasn't clearly signposted. A staff member corrected us, but the interaction could have been handled a little more kindly as it was our first day. The staff were generally very pleasant and helpful throughout our stay. Any issues were dealt with quickly – for example, the rooftop jacuzzi wasn't working when we arrived, but it was repaired within half an hour of us reporting it. The evening entertainment was also lovely. There were some really talented singers, and the atmosphere was relaxed and enjoyable. One thing we particularly liked was that we could see and hear the entertainment from our balcony, so if we didn't feel like going downstairs, we could still enjoy it. It also finished at 10pm, which we found perfect as it didn't go on too late. The location is excellent, close to everything, with beautiful views and a fantastic rooftop area. We could hear buses beeping from reversing busses at the bus station across the road, it wasn't particularly disruptive. Overall, we had a wonderful holiday and would highly recommend this hotel. Clean, relaxing, well located, with excellent food, great entertainment, and outstanding service throughout.

A

I rarely leave negative reviews, but other travellers deserve to know about my experience. On the morning of the incident, I used my bank cards, returned to my room, placed my wallet containing all of my cards inside the room safe, locked it with my own PIN code, and left the hotel. While I was away, housekeeping entered and serviced the room. When I returned a few hours later, I opened the safe using the exact same PIN code and discovered that every single bank card had disappeared from my wallet. I immediately reported the matter to the hotel. What shocked me was not only the incident itself, but the response. Before any meaningful investigation had been presented to me, I was verbally told that this must have happened outside the hotel and that such a thing was impossible at their property. Yet my cards had been used that same morning, then placed inside the safe, and were gone when I returned. I asked for the matter to be investigated. Nobody followed up with me. Nobody updated me. Nobody contacted me. I no longer felt safe staying in the hotel and requested an early checkout and a refund for my final unused night. The request was refused. For almost two days I received little to no meaningful response. Even Trip.com repeatedly attempted to contact the hotel and struggled to get a response. The only party that genuinely supported me throughout this situation was Trip.com, who continued chasing the hotel when I was being ignored and ultimately offered compensation from their own side. Only after continued pressure from the travel agency did I finally receive an email stating that the hotel had found no evidence that anyone accessed the safe and therefore considered the matter closed. I appreciate that the staff were generally friendly and polite during my stay, and up until this incident I had no complaints about the hotel. However, having all of my bank cards disappear after being placed inside a locked safe, receiving no explanation as to how that happened, being ignored for days, and then receiving a generic response telling me to contact the police is simply not acceptable. Fortunately, I am relatively young, financially aware, and immediately froze and replaced all of my cards before any unauthorised transactions could occur. Many guests at this hotel are elderly travellers. Had this happened to someone less familiar with online banking or card security, they could have lost access to their money during their holiday or potentially much more.

Maddie McWilliam

I had a nice stay at this hotel. The food was very good, the staff were friendly and helpful, and I really enjoyed the live singers in the evenings. The hotel was very clean throughout, and there was no noise disturbance at night, which made for a comfortable stay. The little shop near reception was also very handy for picking up essentials. There were a couple of issues during my stay. The lights in the room did not work properly at times, which was frustrating. In addition, maintenance work was being carried out on the roof, and there was drilling noise on most days. Despite these issues, I enjoyed my stay overall and appreciated the hotel’s cleanliness, entertainment, and welcoming staff.

Josh James

I recently stayed for 7 nights at this hotel and had a genuinely wonderful experience from start to finish. The staff were absolutely amazing and made the stay feel welcoming and relaxed every single day. A special thank you to Guila and Klaus, who both went out of their way to be friendly and helpful throughout my stay. I’d also like to mention two lovely ladies who worked during breakfast, clearing and cleaning the tables each morning. I’m sorry I didn’t catch your names, but your kindness and hard work did not go unnoticed. The chefs in the kitchen were also fantastic. Even though there was a bit of a language barrier at times, they always made the effort to chat, and somehow we always understood each other in the end, which made those moments even more enjoyable. Housekeeping was excellent as well. One particular lady stood out for her kindness and warm attitude whenever she came to clean the room. Overall, everything about the stay was great. The location is ideal, not too far from the waterpark, which is a big plus. I would definitely recommend this hotel to anyone.

Wayne Harffy

Not the biggest hotel I have stayed in, but that just made it all that touch bit better! The staff couldn’t do enough for you. Isabella was great helping me with my Spanish. The people in the kitchen and those on the bar too. I would name them all for a personal well done if I could remember all their names. The rooms were really nice bathrooms a real nice touch and the cleanliness next level. Location was great too 7min stroll to the beach and bars and restaurants. Can’t recommend enough. I can’t wait until my next visit. Hasta luego. Muchas gracias.