Crowne Plaza Dubai Deira

Ahmed Al Zadjalihinai

I had a wonderful stay at this hotel. The rooms were exceptionally clean, comfortable, and well-maintained. The food was delicious with a great variety of options to choose from. What impressed me the most was the friendliness and professionalism of the staff, who were always helpful and welcoming. Overall, it was a fantastic experience from start to finish. The excellent service, clean environment, and quality dining made my stay truly memorable. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay, and I will definitely be returning in the future.

sabrina martins prado

⭐☆☆☆☆ I had booked 3 nights to stay at the beginning of June but decided to leave after the first night. Unfortunately, our experience at this hotel was extremely disappointing and did not meet even basic expectations. The customer service was poor from the beginning. Many staff members came across as rude, unfriendly, and uninterested in helping guests. One example is when my family went to the pool and pool towels were finished. I was told by the staff member by the pool to use my towels in the room and that I could request other towels to housekeepers. When I requested clean towels, the housekeeper (who was on his phone watching videos in another room , rather than cleaning) scolded me , saying that “room towels are not to be used at the pool!!” Rather than feeling welcomed, we often felt like an inconvenience whenever we asked for assistance. The rooms were very old, poorly maintained, and noticeably dirty. Housekeeping standards were far below what we expected, with cleaning appearing rushed. I work in 2 hotels and the service offered here is unacceptable. This hotel is not up to IHG standards. The overall condition of the property gave the impression that maintenance and cleanliness are not priorities. The food was also disappointing and did not live up to the standard advertised by the hotel. Breakfast should be ready at 6:30 and at 7 the buffet was still not ready. When we asked for serving tongs at 7:10, the waitstaff huffed and seamed irritated with our basic request. In addition, we experienced several uncomfortable interactions while ordering meals. On multiple occasions, the chef appeared to ignore our eggs orders. Whether intentional or not, this created a very negative impression and made us feel disrespected. Overall, this hotel fell well short of expectations in terms of service, cleanliness, maintenance, and dining quality. We would not choose to stay here again and hope management takes guest feedback seriously to address these issues.

anjo villarama

At first it is my first time to visit and stay in crown plaza. When we arrived at reception they assist us urgently and help us for some of our question . "Ms. Rona from receptionist the one who accommodate our booking "thank you. In terms of food from breakfast,lunch and dinner, personally I really like it although I'm allergy with chicken, Angelica help me to give the best food recommendation for me . She is very kind, accommodating and always smiling for all the guest. We really appreciate her service. 5 star for your service and 5 star for the food .. We also check some of facility in the hotel. When we go to the pool area we like it and that time my friend make a video to appreciate the place. But the life guard very aggressive to say delete the video instead of talking us in a politely way. If that's is the rules and it is our first time to check-in in crown plaza , the lifeguard should approach us in good way not in a rude way. Instead of we want to go swimming that time , we stay in our room instead .. But over all the experience was great and amazing. We still recommend the place to our friends and relatives. But please inform the life guard in terms of customer service.

qsec services

Great stay at the Crowne Plaza! The staff were incredibly friendly and made me feel welcome. My room was spotless, and the location is perfect. The furniture is a bit dated, but everything was functional and comfortable. I thoroughly enjoyed my visit." Ms Thiri was so friendly and professional

Beck R

We had a wonderful dining experience. The food was excellent, and the service made it even more special. Leonie and Angelica were both attentive, friendly, and professional throughout our visit. They ensured everything was taken care of and made us feel genuinely welcome. Their warm hospitality and excellent customer service are truly commendable. Thank you for making our experience so enjoyable. We look forward to coming back again!