Crowne Plaza Dubai Deira

sabrina martins prado

⭐☆☆☆☆ I had booked 3 nights to stay at the beginning of June but decided to leave after the first night. Unfortunately, our experience at this hotel was extremely disappointing and did not meet even basic expectations. The customer service was poor from the beginning. Many staff members came across as rude, unfriendly, and uninterested in helping guests. One example is when my family went to the pool and pool towels were finished. I was told by the staff member by the pool to use my towels in the room and that I could request other towels to housekeepers. When I requested clean towels, the housekeeper (who was on his phone watching videos in another room , rather than cleaning) scolded me , saying that “room towels are not to be used at the pool!!” Rather than feeling welcomed, we often felt like an inconvenience whenever we asked for assistance. The rooms were very old, poorly maintained, and noticeably dirty. Housekeeping standards were far below what we expected, with cleaning appearing rushed. I work in 2 hotels and the service offered here is unacceptable. This hotel is not up to IHG standards. The overall condition of the property gave the impression that maintenance and cleanliness are not priorities. The food was also disappointing and did not live up to the standard advertised by the hotel. Breakfast should be ready at 6:30 and at 7 the buffet was still not ready. When we asked for serving tongs at 7:10, the waitstaff huffed and seamed irritated with our basic request. In addition, we experienced several uncomfortable interactions while ordering meals. On multiple occasions, the chef appeared to ignore our eggs orders. Whether intentional or not, this created a very negative impression and made us feel disrespected. Overall, this hotel fell well short of expectations in terms of service, cleanliness, maintenance, and dining quality. We would not choose to stay here again and hope management takes guest feedback seriously to address these issues.

zhen xu

We had a wonderful stay at this hotel! The room was clean, comfortable, and well maintained. The staff were all friendly and welcoming, making us feel at home from the moment we arrived. A special thank you to Roha, Kevi Aru for the excellent service and kindness throughout our stay. She was always helpful, professional, and made sure everything was perfect for us. Highly recommend this hotel, and we would definitely stay here again!

Beck R

We had a wonderful dining experience. The food was excellent, and the service made it even more special. Leonie and Angelica were both attentive, friendly, and professional throughout our visit. They ensured everything was taken care of and made us feel genuinely welcome. Their warm hospitality and excellent customer service are truly commendable. Thank you for making our experience so enjoyable. We look forward to coming back again!

ryan paul sagcal

I had a fantastic dining experience. The food was delicious, fresh, and beautifully prepared. Every dish was flavorful, well-presented, and exceeded my expectations. A special thanks to Jinky, Harvey, and Angelica for providing exceptional service. They were warm, friendly, and attentive throughout our visit. Their professionalism, positive attitude, and willingness to assist made us feel welcome and well taken care of. They consistently checked on our table and ensured everything was perfect. Their excellent customer service, combined with the amazing food, made this a truly enjoyable experience. I highly recommend this restaurant and look forward to coming back again. Thank you, Jinky, Harvey, and Angelica, for making our visit memorable!

Nasneen Musadic

Very disappointing stay at Crowne Plaza Deira and unfortunately not what we expected from the Crowne Plaza / IHG standard. The first room we were given had a very congested bathroom layout with barely enough space between the toilet and washbasin, making it uncomfortable to use. What was frustrating was that the room did not match the impression created by the photos shown online. The images gave an expectation of a much better room experience, and this was disappointing from the moment we checked in. We requested a room change, and although another room was provided, the experience did not improve much. The replacement room had visible maintenance issues, including damaged finishing around the bathtub, the shower knob had come off, and there were other signs that the washroom was not being maintained to the standard we expected. What disappointed us even more was the service. While phone communication was okay at times, there were also instances where we called reception for assistance and the interaction felt abrupt and unprofessional, including a call being ended unexpectedly without properly addressing our concern. Our interaction at reception in person also felt dismissive and unwelcoming. Instead of feeling like our concerns were understood, we were left feeling as though we were being treated as difficult for raising genuine issues. Breakfast was another letdown, limited variety and underwhelming quality to the point that we skipped it the next day. Overall, this stay did not reflect the level of hospitality, service, and attention to detail we associate with Crowne Plaza. We chose this hotel expecting a certain standard and left feeling genuinely disappointed.