Desire Pearl Riviera Maya Resort

Tom R

This was an amazing experience. We've been to many all-inclusive resort but Desire Pearl was the best. The staff is well trained and very accommodating. The amenities and facilities are well maintained. The food was exquisite every day and night. The shows were very entertaining! We could not have asked for a better experience. Desire Pearl exceeded all expectations.

Carolyn Evans

For the most part the service was average. A few people stood out with exceptional service. Manuela, a server at Aphrodite and the Mansion is a lovely woman and willing to get whatever we want. Victor, at the pool, is extremely attentive to our needs, putting up the umbrella and moving it around. Our butler, Eric, has come a long way since we first had him. He has matured into an excellent butler and is excellent in taking care of all our needs. Edilberto moves around Aphrodite helping everyone and making sure they are happy. And, Hector, even though he is not our butler, is always there for us.

Ryan Shutt

Desires Riviera Maya is pure magic. The location is absolutely gorgeous—tropical, sexy, and perfectly set for letting loose. The resort is fun, vibrant, and knows exactly how to deliver a good time. The staff is next-level amazing and makes you feel spoiled from the moment you arrive. And our butler LeFranc? Unreal. He took incredible care of us, anticipated everything we needed, and made our stay unforgettable. Truly the best of the best. We’re already counting down until we come back.

Rhonda Burney-Landis

This was our second trip since December 2025. We go twice a year if not more and this is our happy place. Got engaged and married at Pearl. Excellent service every time. Our butlers were amazing and May our hostess at Aphrodite was a beautiful sight to see each morning. Mauricio took great care of going over our contract renewal. From the moment you get out of your taxi you will be treated like family by everyone that works there. Highly highly recommend Pearl

S B

We recently stayed at the resort and wanted to share honest feedback in hopes it helps improve the guest experience. I originally submitted this through their post‑stay survey on 3/9 and again on 3/12, but as of 3/25 we still haven’t received a response. To start with the positives: The bellman staff were warm and welcoming, and several employees truly stood out throughout our stay. Orlando, our waiter at both Suki and Pearl, provided the best service we’ve experienced anywhere. Rosemberg and Sulle at the Jacuzzi bar were also fantastic—friendly, attentive, and a highlight of our trip. The groundskeepers were equally kind and always greeted us with a smile. We also really appreciated the bracelet-style room key; it was convenient and a great feature. Unfortunately, several issues impacted our overall stay. Upon entering our room, there was an immediate musty/moldy smell that later transferred to our luggage and belongings. Our safe malfunctioned on the first night and required multiple staff members to pry it open and replace it. We also experienced ongoing problems with the room door—sometimes needing several attempts before it would unlock. A major concern was the construction happening directly above our room. Workers started around 7 a.m. every day and continued late into the evening, making it difficult to rest or relax in the room. This level of noise during an active stay was extremely disruptive. We also felt that some of the resort’s internal staff used high‑pressure tactics when offering services or promotions, even after we said we were not interested. It became uncomfortable and affected our ability to fully enjoy our time. Food-wise, dinners were generally good, and the service at restaurants and bars was excellent. However, breakfast and lunch were disappointing, mostly buffet-style with limited flavor and few non-buffet options. A few additional areas could use improvement: – The room lighting was left extremely dim after a special setup and wasn’t reset, making the room dark for the rest of our stay. – The shower design was not very functional and made basic use difficult, especially for taller guests. – The ocean was inaccessible due to heavy seaweed, which we understand can’t be controlled, but the large build-up along the beach made the area hard to enjoy. – More daytime activities or classes outside the pool area would add a lot to the overall experience. There were definitely bright spots thanks to the exceptional staff, but several issues—including room conditions, construction noise, and high‑pressure interactions—made our stay less relaxing than we hoped. We’re sharing this in the spirit of helping improve future guest experiences.