Desire Pearl Riviera Maya Resort

Raiza Provana Bertoncini

Desire pearl is a amazing experience. The team is really special and professional, we went to other resort all inclusive, but was bigger and the team are not so professional in the drinks and attention No need a menu because the guys and girls was creative and made incredible deliverys related to drinks. The menu of alcohol is very complete A small place that makes the experience more confort and with proximity. The red jacuzzi is perfect The beach was with sagarzo, this way we don't enjoy to much, but inside the place is very beautiful with a great view and garden. We have a upgrade of your room and it was huge, with hottub, two bathrooms, a great room and bedroom, also a beautiful view to the ocean and pool. The playmaker team was very great. April adopt us to the games and as amazing. Also Miguel and Jess and all the team from pool and jacuzzi. Antonio too. The days are very funny, every actives and party's. The food was excellent to, specially on suki was really good, also the concierge (a polish girl) and the reception from Angel. The naked vibes is very natural and fun, people are very respectful and open to friendship. We have a great time in there. The gym could have more types of machines to leg. But work anyway. Just one point: one time dancing in the pool a guy was without the protection in the camera and apparently appoint to us, I hope that was just a impression, but is important the team be attention in this type of behavior. The discretion is very important to everybody there. We hope come back. When you arrive and people say that is the 8 time in there you don't understand immediately, but after pass two days there, make a lot of sense and we wish came back and stay more time. Thanks for the amazing experience and team. Congrats for all!

Tom R

This was an amazing experience. We've been to many all-inclusive resort but Desire Pearl was the best. The staff is well trained and very accommodating. The amenities and facilities are well maintained. The food was exquisite every day and night. The shows were very entertaining! We could not have asked for a better experience. Desire Pearl exceeded all expectations.

Rhonda Burney-Landis

This was our second trip since December 2025. We go twice a year if not more and this is our happy place. Got engaged and married at Pearl. Excellent service every time. Our butlers were amazing and May our hostess at Aphrodite was a beautiful sight to see each morning. Mauricio took great care of going over our contract renewal. From the moment you get out of your taxi you will be treated like family by everyone that works there. Highly highly recommend Pearl

S B

We recently stayed at the resort and wanted to share honest feedback in hopes it helps improve the guest experience. I originally submitted this through their post‑stay survey on 3/9 and again on 3/12, but as of 3/25 we still haven’t received a response. To start with the positives: The bellman staff were warm and welcoming, and several employees truly stood out throughout our stay. Orlando, our waiter at both Suki and Pearl, provided the best service we’ve experienced anywhere. Rosemberg and Sulle at the Jacuzzi bar were also fantastic—friendly, attentive, and a highlight of our trip. The groundskeepers were equally kind and always greeted us with a smile. We also really appreciated the bracelet-style room key; it was convenient and a great feature. Unfortunately, several issues impacted our overall stay. Upon entering our room, there was an immediate musty/moldy smell that later transferred to our luggage and belongings. Our safe malfunctioned on the first night and required multiple staff members to pry it open and replace it. We also experienced ongoing problems with the room door—sometimes needing several attempts before it would unlock. A major concern was the construction happening directly above our room. Workers started around 7 a.m. every day and continued late into the evening, making it difficult to rest or relax in the room. This level of noise during an active stay was extremely disruptive. We also felt that some of the resort’s internal staff used high‑pressure tactics when offering services or promotions, even after we said we were not interested. It became uncomfortable and affected our ability to fully enjoy our time. Food-wise, dinners were generally good, and the service at restaurants and bars was excellent. However, breakfast and lunch were disappointing, mostly buffet-style with limited flavor and few non-buffet options. A few additional areas could use improvement: – The room lighting was left extremely dim after a special setup and wasn’t reset, making the room dark for the rest of our stay. – The shower design was not very functional and made basic use difficult, especially for taller guests. – The ocean was inaccessible due to heavy seaweed, which we understand can’t be controlled, but the large build-up along the beach made the area hard to enjoy. – More daytime activities or classes outside the pool area would add a lot to the overall experience. There were definitely bright spots thanks to the exceptional staff, but several issues—including room conditions, construction noise, and high‑pressure interactions—made our stay less relaxing than we hoped. We’re sharing this in the spirit of helping improve future guest experiences.

Dana Auzins

We had an incredible time at this resort. The playmakers (Candice, Matias, JJ, Abby, Kia, Jessica, Tristan & Omar) are what makes the resort stand high above all other all-inclusive resorts. If we let them, the play makers help us out of our introverted ways and get us into a healthy party mode. We started each day with Yoga, then volleyball, water polo, and water zumba. Matias was always finding ways to teach us how to dance and feel free to express ourselves to music. Candice could rock our world with her singing voice and personable demeanor. Jess, JJ and Tristan added competitive levels to our sports and competition always bringing a little sibling rivalry to activities. Abby’s bubbly personality never stopped making the baby-sister a fun add-on to every occasion. I can afford any resort, but having Play Makers keeping us entertained morning, noon and night sets this resort above most others. Lastly, Omar, DJ extraordinaire, with his taste in music and hilarious sense of humor provided a cornerstone to the Play Makers antics that should never be forgotten. Mani, “El Jeffe” as we called him, has built an incredible team and even took the time to party and lose to my wife in volleyball. The evening entertainment was about standard for Cancun (4 of 5 stars), but even then the Play Makers getting us dancing all night long pushed evenings into exceptional (6 of 5 stars). We loved it here for 9 days and I was able to truly decompress and spend time with like minded individuals whom became fast friends.