DoubleTree by Hilton Phuket Banthai Resort

TRACY PHAM

Thank you for the great experience! We truly appreciate all the efforts. Great location, very kind and helpful staff, a lot of varieties of buffet breakfast and clean room. ❤️ Kudos to all staff especially to Air (FO) who attended us during check-in. She explained all details that we need to know and make an effort to know our departure so she can arrange something for our convenient. Next RA Budsaba, who really shows outstanding and able to accommodate our request with her talent. Lastly, the F&B Manager (we didn’t manage to get his name) assisted us on our first day of breakfast. He was helpful and even chat with us with his experience and how he prefers working in Phuket than in other countries. Once again, thank you for the great service. We will definitely stay here if we will come back to Phuket.

Mohamed Al-Aamri

I have always believed that choosing a well-known hotel brand is the right decision because major brands tend to resolve problems when they arise. I booked this hotel from the first day of my trip. Unfortunately, there were renovation and maintenance works taking place, which caused noticeable noise. When I spoke to the reception team, I was informed that this had already been mentioned in advance. To be fair, I personally did not see or read that notice. What impressed me was what happened next. Without me filing a formal complaint or requesting any escalation, Baifern and Pim (the duty manager) proactively contacted me via WhatsApp to ensure my stay was going well. When I mentioned the noise issue, they immediately offered to move me to a quieter room away from the renovation area. Lissa then handled the room transfer smoothly and with a genuinely positive attitude. This is Hilton, ladies and gentlemen — exactly the level of service I expect from a global brand. Their response was the main reason I decided to extend my stay at the hotel. Overall, I am giving this hotel 5 stars. There are certainly areas for improvement: the hotel entrance is not air-conditioned, and some facilities could be upgraded. However, the location is exceptional — perhaps the quietest location within the busiest and most vibrant part of Patong. Thank you to Baifern, Pim, and Lissa for turning what could have been a negative experience into a positive one.

Alvin

We had an absolutely wonderful stay here, largely thanks to the incredible and professional staff who went above and beyond to make us feel welcome.Flawless Check-In: We were greeted by Ms Lisa at the front desk. She was exceptionally warm, friendly, and helpful, and she even took the time to personally escort us to our room. It was the perfect start to our trip! Fantastic Dining Experience: The team at the Shore & Port Restaurant is outstanding. Ms Jasmine was incredibly attentive to our needs; even when the restaurant was busy and crowded, she maintained a bright and cheerful attitude.Impressive Breakfast: A big shoutout to the Chef at the egg counter! Despite the heavy morning rush, they remained completely organized and delivered consistent, excellent quality. Kudos: We also want to mention Mr Jeff at Shore. Thank you, Jeff, for your professionalism and for arranging a truly sumptuous dinner for us. You managed the restaurant so well! The staff's ability to stay cheerful, efficient, and professional during busy times is highly commendable. We will definitely be back!

Bobby

Dear Banthai Hilton Team, I want to express my deepest thank you for the incredible hospitality during my 4 days holiday last week. Even though it has been a couple of years since we last met, the moment I arrived, Khun Egg, Khun Phi (Nong Phi), and Khun Oop (Nong Oop) welcomed me with such warmth and that big warm smiles that it truly felt like coming home again, and it melts away all the tiredness of the day. Your kindness at the front desk and helpfulness sets the tone for the entire stay, and I am always grateful for the comfort and familiarity you create. A special thank you as well to Pi Malai (Jasmine) and Pi Kate in the kitchen. Being greeted every morning with the wonderful breakfast and your warm presence made each day start beautifully. Your care and attention shine through in everything you do. I love both of you so much and you both are like a big sister to me:)- All of you embody the spirit of hospitality in the most heartfelt way. Thank you for making my stay memorable, comforting, and filled with joy. I truly appreciated the warm welcome, the thoughtful details, and the comfort you bring throughout my stay. It meant a lot to me, and I’m grateful for the time we shared. I look forward to seeing you again soon. Warmest regards, Bobby

Ammar Al-Hajri

I had a great experience during my 7 night stay at DoubleTree by Hilton Phuket. The stay was comfortable and enjoyable, and the entire team made us feel very welcome. I would especially like to thank Ms. Nook for her kindness and assistance throughout our stay. I would also like to thank and Ms. Nana for making our check-in process smooth and welcoming. All the team members were wonderful, friendly, and helpful throughout our stay. Thank you to the entire team for the excellent hospitality. I truly appreciate the great service and look forward to staying with you again!