DoubleTree by Hilton Phuket Banthai Resort

Mohamed Al-Aamri

I have always believed that choosing a well-known hotel brand is the right decision because major brands tend to resolve problems when they arise. I booked this hotel from the first day of my trip. Unfortunately, there were renovation and maintenance works taking place, which caused noticeable noise. When I spoke to the reception team, I was informed that this had already been mentioned in advance. To be fair, I personally did not see or read that notice. What impressed me was what happened next. Without me filing a formal complaint or requesting any escalation, Baifern and Pim (the duty manager) proactively contacted me via WhatsApp to ensure my stay was going well. When I mentioned the noise issue, they immediately offered to move me to a quieter room away from the renovation area. Lissa then handled the room transfer smoothly and with a genuinely positive attitude. This is Hilton, ladies and gentlemen — exactly the level of service I expect from a global brand. Their response was the main reason I decided to extend my stay at the hotel. Overall, I am giving this hotel 5 stars. There are certainly areas for improvement: the hotel entrance is not air-conditioned, and some facilities could be upgraded. However, the location is exceptional — perhaps the quietest location within the busiest and most vibrant part of Patong. Thank you to Baifern, Pim, and Lissa for turning what could have been a negative experience into a positive one.

mohammed Legal

I had a wonderful stay at this hotel, and I would especially like to thank Air at the reception for her outstanding hospitality and professionalism. From the first moment we arrived, she welcomed us with genuine kindness and made every step of our stay smooth and easy. Her excellent communication, positive attitude, and willingness to help made a real difference to our experience. It is rare to meet someone who combines efficiency with such warmth and care. If I return to Phuket and choose this hotel again, a big reason will be the exceptional service and hospitality that Air provided. I promised her that I would leave a review, and she truly deserves it. Thank you, Air, for making our stay memorable and for representing the hotel in such a wonderful way. Highly recommended.

Darren Sze

We had a wonderful stay at DoubleTree by Hilton Phuket. The team was incredibly warm and friendly, making us feel welcome throughout our visit. They went the extra mile to make my wife's birthday celebration special, which we truly appreciated. A special thank you to Lisa from the Front Desk, Susan from Careline team and rest of the team for their exceptional hospitality and kindness. We look forward returning! Ps. Poolside room is the best!

Suzanna Eads

I had an absolutely positively incredible stay at the Doubletree just steps away from Patong Beach and all of the activities. They upgraded me to a room on the first floor pool view that I walked right into the pool and the swam to the pool bar being a diamond member. Nabee provided excellent service at the pool bar. She was very nice and friendly. All of their staff was very nice and did anything you needed to make your stay more enjoyable. I thoroughly enjoyed my stay at the Doubletree Patong Beach. It’s close to everything and the hotel rooms are very comfortable. Their breakfast is amazing and huge with so many selections to suit everyone. I will definitely return.

Bobby

Dear Banthai Hilton Team, I want to express my deepest thank you for the incredible hospitality during my 4 days holiday last week. Even though it has been a couple of years since we last met, the moment I arrived, Khun Egg, Khun Phi (Nong Phi), and Khun Oop (Nong Oop) welcomed me with such warmth and that big warm smiles that it truly felt like coming home again, and it melts away all the tiredness of the day. Your kindness at the front desk and helpfulness sets the tone for the entire stay, and I am always grateful for the comfort and familiarity you create. A special thank you as well to Pi Malai (Jasmine) and Pi Kate in the kitchen. Being greeted every morning with the wonderful breakfast and your warm presence made each day start beautifully. Your care and attention shine through in everything you do. I love both of you so much and you both are like a big sister to me:)- All of you embody the spirit of hospitality in the most heartfelt way. Thank you for making my stay memorable, comforting, and filled with joy. I truly appreciated the warm welcome, the thoughtful details, and the comfort you bring throughout my stay. It meant a lot to me, and I’m grateful for the time we shared. I look forward to seeing you again soon. Warmest regards, Bobby