Kata Palm Resort and Spa

Joanne Bury

Just spent 2 weeks here and I can honestly say it is a great hotel. From check in to departure every staff member was friendly, courteous and professional. The room was great, huge bed and lovely bathroom with a large shower. It was cleaned every day and plenty of bed changes. Pool towels were easily changed each day. If you miss the 5.30 change with the maid, just mention to reception and by the time we came back from dinner clean ones were there. We did not use the pool much as I prefer the beach but they were set in lovely gardens and never seemed that busy. There was also a roof top pool. The beach was about a 10 minute easy walk away . The location is great. Very central and lots of restaurants around. It is currently having some renovation work done but that was not an inconvenience. Breakfast was good, plentyful and lots of choice. There was nothing I could complain about and would definitely return.

mimi h

Warning: very negative experience at this hotel. We arrived around midnight after a long flight from France. At the reception desk, we presented our AGODA booking confirmation. The receptionist then told us that the hotel did not work with AGODA and that we needed to pay for the room on the spot — at a price twice as high as what we had already paid through the platform. She added that we would have to “deal with AGODA” afterwards to get a refund. Exhausted, we couldn't reach AGODA immediately. But I noticed that the receptionist had a printed copy of my AGODA reservation on her desk, even though she had just claimed she had never received it. This was a huge red flag for us. When I finally managed to speak with AGODA, they advised us not to pay anything again, as the reservation was fully confirmed and paid for. Since the hotel refused to let us in without an additional payment, we ended up outside at 2 a.m.. As AGODA couldn’t find us alternative accommodation in time, we had to look for another hotel ourselves and finally found one around 4 a.m. As we were leaving, the receptionist tried to snatch from my hands the printed reservation that I had picked up from her desk, and she insisted that I couldn’t leave with this document — even though it clearly proved that the hotel had indeed received my booking. I recorded the entire scene. I am now waiting for AGODA to provide a solution to this situation. I strongly advise against this hotel: the handling of our reservation was completely unacceptable. I would also like to mention that I recorded the scene to keep evidence of what happened. I will make the video available if necessary, but I will not publish it here out of respect for privacy.

Christine Klerian

Best things about this hotel are the staff service, the jungle and rooftop pools, and the breakfast buffet. Room was just okay -- the photos make it seem bigger. Do not be deceived, it does NOT have beach access. Beach is a few blocks away (not across from the hotel, as that's the Club Med), and you must bring your own towels and rent lounge chairs (200BHT for two).

Thiyaana Jivan Ganapathy

Excellent customer service by the whole team! Arrived around 3.15pm, it was a very smooth check in...less than 5 minutes before being ushered to our room. The room is very spacious with nice pool view. Provided with sufficient amenities. Got red towel specifically for pool and beach, umbrella, some slippers as well. Quite peaceful environment. The breakfast was quite delicious and plenty of options. Really recommended!

B Sav

Superb location. Near main shops and ammenities. Rooms cleaned daily. Large rooms. Beautiful resort layout. Kind and professional staff. Super safe. Walking distance to restaurants, shops, cafe's and the beatuiful Kata Beach. Big Buddha was visible on the mountain from the resort. Would come back again! Thankyou to all the amazing staff 🙏