Dreams Natura Resort & Spa

grace talirongan

Gracias gracias gracias Dreams Natura for arranging a beautifull memorable birthday dinner date at Bordeaux restaurant. We will treasure that moment. You all went above and beyond. We thought we wont be able to experienced it before we left. Lifetime experienced! It was a perfect and delicious dinner we all be talking. Bravo!!!

Sarah P.

What an extremely disappointing resort! The water is literally BROWN from the sargassum and there is a horrific smell coming from the seaweed every 30 seconds. You smell it when you arrive at the resort lobby and all day long at the pool. When we imagined Cancun, we imagined aqua waters but no one is in the ocean here! We have always had the most incredible service in Mexico, but not one waiter took our drinks all day long. If you want good service, it seems like you need to tip cash early in the day to get attention. The food on day one was subpar. Another disappointment. At the Bluewater Grill, the ribeye was like rubber. Didn’t look like beef and was so hard to cut and chew (I a not exaggerating). Fried food by the pool (hot dogs, hamburgers, nachos, chicken nuggets) but not what I’m looking for on a luxury vacation. We went to Dreams jn Costa Rica which was incredible and I cannot believe we chose the wrong location. We are now spending more money to get off the property to avoid this resort and show our kids the parts of Riviera Maya we love. The water slides looked huge but are not. Your kids will be over them in one day. The gliding ride has a weight requirement so our 10 and 12 year old could not do it, another disappointment. The lazy river is tiny and mostly under the hotel in the shade. The only thing I can rave about is the rooms. They are huge and still in excellent condition. The rest of the resort needs maintenance, especially the public bathrooms which have peeling paint, broken locks and wood coming off the doors. Such a disappointment and I hope this review saves another family from unmet expectations after spending a lot of money to stay here.

Daouda B

From the moment we arrived, it was clear that this hotel's front-of-house staff has little regard for guest experience. At check-in, rather than walking us through the paperwork, the front desk attendant berated us simply for taking the time to read what we were being asked to sign. We ended up leaving for a different hotel given the warning signs but had to return for a wedding celebration we were attending. Getting onto the property was a hassle and unfortunately, the hotel seemed to have wanted to punish us for choosing not to deal with their poor service. Everyone at the front of house seemed to have been briefed that we left from the bellmen to the front desk. Instead of inquiring about why we did not want to stay on their property, staff repeatedly demanded payment without offering any explanation of what the charges were for or why they were being applied. The entire interaction felt less like hospitality and more like an attempt to extract money from guests who didn't know better. I have stayed at many resorts and have never encountered this complete lack of manners and poor service from a front-of-house team. The communication is dismissive, the attitude is unwelcoming, and the lack of transparency around billing is deeply concerning. For a property at this price point, there are far better options in the area that will treat you like a valued guest rather than a transaction. I would not recommend this hotel to anyone.

Adan Brewer

If you’re staying at Dreams Natura Resort in Cancun, you have to stop by the Sports Bar and ask for Julio! He is hands down the best bartender at the resort. He’s friendly, welcoming, and always remembers what you like to drink. His drinks are consistently amazing, and he keeps the atmosphere fun and energetic. Julio goes above and beyond to make every guest feel at home. Great service like his is what makes a vacation even more memorable. If you’re visiting Dreams Natura, do yourself a favor and come see Julio at the Sports Bar—you won’t be disappointed! A huge shoutout to Russel, the poolside server at Dreams Natura Resort! He provided outstanding service throughout our stay. He always remembered our drink orders, checked on us regularly, and made sure we never had to wait for the next round. His attention to detail, friendly attitude, and genuine hospitality made our pool days even more enjoyable. If you’re relaxing by the pool, look for Russel—you’ll be in great hands. Thank you for making our vacation even more memorable!

David & Steph

A Review from a pregnant mama with food allergies: My hubby and I just got back from our baby moon here in July 2026. Weather wise it was hot but the sea breeze and shade can make it manageable. It's sargassum season though, so don't expect much beach time. The resort I think did a good job at trying to pick it up, but it's just a lot! There's plenty of pools though, so we spent our time there. Location: Only 20 minutes from the airport so not bad. It's in Riviera Maya (south of Cancun) so more secluded than the hotel zone and 35ish minutes from downtown Cancun. Not super convenient if you plan to leave the resort to get around but good if you just want to relax and be away from the party scene! Cleanliness: The grounds were overall well-kept, pools were clean too! We did see a roach and had some issues with sand flies in the evenings (another seasonal issue with the sargassum). There was also some mold growth in the shower incase you're highly sensitive, but you can tell they clean often to try to manage it, it's just really humid. Food: Overall the food was pretty average. There were a lot of variety of restaurants to choose from for dinner which is great. If you're preferred you get access to Bluewater Grill which I really enjoyed. Bourdeux & Hibachi was by far the best dinner! I am Gluten & dairy free. Anytime I checked into a restaurant, buffet or called room service they asked me if I had dietary restrictions which was nice, however, most of the time it didn't feel like they did much with that information save for the dinner restaurants. Hibachi has gluten free soy sauce. They did their best, but they don't have a lot of alternatives, most dishes have one or the other (dairy was by far the hardest to avoid). They have some gluten free bread that you have to request. It is kept separate in the back. Most of my gluten/dairy free options were meat, veggies, & rice. The signs at the buffet and menus had allergen markers, though sometimes they was nothing noted or I couldn't tell how accurate they were so I also double checked with staff. The chips are fried in a shared fryer I learned from my awesome waiter at Bluewater Grill who was VERY attentive which I appreciated. There wasn't a single dessert on property I could have (there were a couple of GF options but not DF). Note to management: A vegan sorbet or gluten free vegan cookie would be a nice start! ;) If you have a kiddo with allergies I feel like this resort really could be hard depending on how picky they are. They have chicken nuggets, pizza, pasta and burgers available for the kiddos at most places. Did not see a gluten free pasta, pizza, pancake or cereal option - though I did not ask. Service: The staff was all very friendly and helpful. We tipped all of our waiters, servers, room service etc. Families: There's tons of families at this resort, it's very kid-friendly. Most of the activities I felt like were tailored toward kiddos. The lazy river and slides are also a lot of fun and they have a shallow pool the younger kids really liked. Floats are allowed so def pack some. There is NOT an adults only pool. Activities: They had beach volleyball and soccer and some little things here and there for the kids. A foam party one of the days and live music pretty much every night! Spa: The spa is very nice! My hubby got a massage and I got a facial. Unfortunately there isn't much options they have for pregnant women. Other things to note: I highly recommend packing your sunscreen, aloe, meds etc. it's worth the cost of the checked bag because the store prices are outrageous. Also bring your own snacks, there's not a lot available at the store on property either.