Dreams Puerto Morelos Resort & Spa

Neda Hosseinifar

I would like to share a very detailed review of this hotel, starting with the beach. The hotel’s beach and sea are not suitable for swimming at all. If you are expecting the bright turquoise water and soft white sand that you typically see in pictures, you will not find that here. The water is muddy, the beach is not attractive, and the sea is simply not swimmable. So if you are choosing this hotel primarily for its beach, that option is completely off the table. Regarding the rooms, they are spacious and generally well-designed, but they have a strong damp smell. Housekeeping is poorly managed. When we checked into our room, the drawers and surfaces were covered with dust, which clearly showed that the housekeeping standards are not good. Another issue is the design of the hallways: the way the corridors are built amplifies noise significantly. You can hear people talking as they walk by, and even the sound of the toilet flushing in the neighboring room is very audible. The walls are thin, the rooms are noisy, and the entire hotel is loud. If you are looking for a peaceful and relaxing stay, especially inside your room, this hotel will not provide that. As for the pool, the water was not very clean. I went into the pool wearing a white swimsuit, and when I came out it had turned noticeably yellow, which clearly indicates poor water quality and insufficient filtration. Overall, the hotel cannot be considered clean or luxurious by any reasonable standard. The best aspect of this hotel is the food quality. The food is clean and well prepared, and we experienced no food poisoning or digestive issues during our one-week stay. Even the alcoholic beverages were good and caused no problems. However, the breakfast buffet and the main buffet lack variety, and many items are not refilled once they run out, which is disappointing. On the positive side, restaurants such as Vivace (Italian) and Miyako (Japanese) were excellent, and the staff in those restaurants were very friendly. However, when you call staff to refill the minibar or request service in your room, it often takes a long time for someone to come. On one occasion, we asked for water during a minibar refill, and the staff member simply never returned. Overall, these are the key things I can share about this hotel based on my experience.

Alissa Mick

We had such a wonderful experience at this resort! The entertainment team was incredibly engaging — every night’s show was full of talent and energy, especially the circus and fire show, which were absolute highlights. The dinners and evening service were fabulous. We especially loved Rue, Miyako, and La Parilla — every meal felt like a special occasion. It was also so convenient having purified water stations in every hallway — a thoughtful touch that made things easy and comfortable. Our bed was even comfier than our bed at home, and every single staff member we met was so warm and welcoming. From start to finish, everything about our stay felt relaxing and genuine. We can’t wait to visit again — highly recommend this resort to anyone looking for an unforgettable getaway!

Micaela Heine

There’s so much to say about this place! Overall, it was a great experience and I would recommend this to my friends! FYI: I suggest reading the reviews to help accommodate your stay, as any traveler should for any trip. We planned accordingly for the restaurants reservations. We were aware of the damage the storm did to the ocean front and the condition of the road. We chose an all inclusive resort because we wanted that specific experience.

lisa mahin

Was initially really disappointed in this hotel, but thankfully since we had Globalist status and an amazing butler, Cindy, our stay did improve. We were upgraded to a better room after several issues with our first room. The food was ok, not super impressed, typical resort food. The best was the tacos by the pool one day. Can tell the hotel for sure is in a transition period.

Grace Daniel

My husband and I had an absolutely wonderful experience at this resort. I was there as the resort nutritionist for the week through Nutrition Travel Exchange, and from start to finish, we were treated with such kindness and hospitality. The staff was exceptional, the food was delicious and plentiful, and both the alcoholic and non-alcoholic drinks were fantastic. The resort itself was immaculately clean and stunningly beautiful. We’re already planning to return in the spring with our young son. Highly recommend this resort for anyone looking for a relaxing and memorable getaway.