Habtoor Palace Dubai, LXR Hotels & Resorts

wiqas ahmad

Al Habtoor Palace offers a refined luxury experience in the heart of Dubai. The hotel’s grand European style architecture, elegant interiors and spacious rooms create an atmosphere of classic sophistication. The rooms are beautifully designed with plush bedding, marble bathrooms and premium amenities that ensure a comfortable stay. Service is a standout feature the staff are professional, attentive and genuinely welcoming. Dining options are diverse and high quality, with an excellent breakfast selection and fine dining experiences available on site. The hotel provides easy access to major attractions while maintaining a calm and exclusive environment. Overall, it’s an excellent choice for travelers seeking luxury, comfort and exceptional hospitality in Dubai.

Abowd Alobeidli

Unfortunately, our experience was very disappointing from the moment we arrived. The check-in process took an extremely long time, and the receptionist, Evans, was slow, unhelpful, and not accommodating. After a long wait at the reception desk, we were finally checked in, but the problems did not end there. This stay was meant to celebrate my wife’s birthday. I had contacted the hotel a day before arrival to confirm a birthday cake and special arrangements for the occasion. Despite receiving confirmation, nothing was prepared when we arrived. There was no cake, no decoration, and no effort made to acknowledge the special occasion. In addition, I specifically requested a room with a view, but the room provided did not have the view that was requested. No explanation or alternative solution was offered. The lack of communication, poor organization, and failure to deliver on confirmed requests made what should have been a special celebration very disappointing. I expected much better service and attention to detail. Sadly, this was one of the most disappointing hotel experiences I have had, and I hope management takes these concerns seriously and improves the quality of guest service.

Mohamed Abdou

Stayed at Al Habtoor Palace for a short weekend escape, and overall it was a really comfortable experience. The first thing you notice is how elegant the hotel feels — classic luxury style rather than modern minimal. The lobby and common areas are very well maintained, and everything feels quiet and refined. Room was spacious, clean, and properly serviced every day. The bed was very comfortable, and the bathroom setup was one of the highlights (great water pressure, good quality amenities). Service was generally good — staff were polite and helpful without being intrusive. Check-in was smooth, although it took a bit longer than expected since it was a busy time. Location is convenient if you’re planning to stay around Business Bay / Sheikh Zayed Road, but not exactly a “walkable” tourist area — so you’ll rely on taxis most of the time. Breakfast had a good variety, but I felt it could be slightly better in terms of rotation if you’re staying multiple nights. Overall, it’s a solid luxury stay with a calm atmosphere. Not overly flashy, but very comfortable and consistent — which honestly matters more.

Ελένη Καρατρασογλου

It was a unique experience! Everything was perfect, the location was ideal as the hotel is downtown and access to all attractions is easy. The cleanliness of the room was unique, especially Shakoor was excellent! the staff very polite and helpful. Overall there was nothing unpleasant about the stay. I highly recommend it!

Keren Rotenberg

One word WOW! I’ve been to many hotels in the world this hotel tops it ALL. Top location. The staff is extremely professional, courteous and always with a smile. It all begins upon arrival with the bellmen and doormen greeting and assisting, through reception, guest relation, exceptional concierge services, every attraction. Mr. Chat send us was most enjoyable. Mr. Chat understood our needs with precise professionalism. Our room was specious and luxurious had all amenities and more. Housekeeping was outstanding especially Mr. Shakoor being professional, Our room was spotless, organized moreover Mr. Shakoor always has good will to aid and assist making our stay most pleasurable. Breakfast food & staff was A-Mazing. A large variety of hot dishes and cold foods (cheeses, cold cuts, vegetables, yogurts, fruits ect. ) all delicious and fresh. Staff welcoming with a good morning smile and service is beyond imagination. Thank you. ALL the hotel staff created a dream vacation for us.