Hilton Cancun, An All-Inclusive Resort

Leabella Mercado

Service in the restaurants, concierge, booking activities, everything has been amazing! David at concierge was great, Julian at the bell hop so helpful and friendly, Raymundo, Alex, Carlos, Yeral were extremely accommodating at the buffet, Elvis at the steak house was awesome. Such great, helpful people. It is the policies that are decided for the hotel that I don’t like and the people working here are doing their best to help but it makes it hard. In a lot of ways this doesn’t feel like an all inclusive restaurant. I can’t bring a hamburger to my daughter in the room who wasn’tt feeling well? Most of the restaurants are closed or can’t get into yet are empty? It takes us having to ask all these wonderful people to try and find a reservation why??? It’s too hard to be able to eat at this hotel and for an all inclusive that makes no sense.

Carol Ann Pawlyshyn

We had an incredible dinner at Auma during our stay at the Hilton Cancún All-Inclusive Resort. The food was absolutely outstanding! Every dish was flavorful, beautifully presented, and exceeded our expectations. What made the evening even more memorable was our server, Elvis. He was incredibly kind, outgoing, and attentive throughout the entire meal. His warm personality and exceptional service made an already amazing dining experience even better. Elvis truly went above and beyond to make us feel welcome, and we left looking forward to coming back. Highly recommend Auma for both the exceptional food and the outstanding service!

Kathy Boyer

My family and I were fortunate enough to stay here for two nights after Delta arranged accommodations following our flight cancellation. We had just completed an incredible week at another resort in Playa del Carmen, so this property had some tough competition. While we didn't enjoy it quite as much as our previous resort, we still had a very pleasant stay. We upgraded to a two bedroom family suite, and it was spacious, clean, modern, and very comfortable. The view was beautiful, and both the beds and pillows made for a great night's sleep. The only downside was the air conditioning, which seemed to have a mind of its own. Even after adjusting the thermostat, the room stayed uncomfortably cold, often in the 50s. The only way to warm it up was to turn the AC off completely or open the balcony doors. One of the showers also never got hot. The food exceeded our expectations overall. The breakfast buffet, Asian restaurant, and poolside dining were all outstanding. In fact, several meals were even better than what we had at the resort we had just left before our flight was canceled. My only disappointment was the dinner buffet, which had a limited selection and was just average in terms of quality and flavor. Our children absolutely loved the kids club and spent hours enjoying the pool. The beach, however, was a bit underwhelming compared to other resorts in the area. The only other inconvenience we experienced was that pool towels were surprisingly difficult to come by, especially later in the day. It was also challenging to get additional bottled water for our room without having to repeatedly request it. Overall, I think this is a great resort for a short getaway or an unexpected stay like ours. The accommodations, service, and food were all very good. However, for a longer family vacation, I would probably choose a resort with more activities and entertainment. After a few more days, I think our kids would have started to get bored.

Dan Bauer

Very nice resort experience. The staff were memorably friendly, professional and many had a great sense of humor to boot. The rooms are spacious and clean, with tasteful decor and very modern. The food and drink options were all extremely good. Room service was on point. I loved the pools and the access to beach. The DJs were a welcome addition. 'Swim up' was a little bit of an oversell from what I envisioned, but we did enjoy the privacy of having aloir own baby pool even though it wasn't swimming up to anything (lol). I can highly recommend this place for value that I have come to trust in the Hilton brand.

Kausar Sayyed

Spent 4 great days at this Hilton all-inclusive resort. As a Muslim guest, halal food wasn’t a standard option, but Chef Pat and the concierge went above and beyond. I gave a day’s notice for each meal, and Chef Pat personally prepared my dishes with halal/kosher meat, even sending photos while cooking so I could confirm everything myself. That level of care and transparency made me feel truly respected. The food was delicious and thoughtfully prepared. Highly recommend this resort to Muslim travelers looking for genuine halal accommodation!