Hilton Tulum Riviera Maya All-Inclusive Resort

Rup.K

Hilton Tulum – December Stay (8th–14th Dec) I stayed at the Hilton Tulum for six nights with my friend and overall had a great time. The hotel grounds are beautiful and the food across the resort is genuinely impressive. Facilities & Service: The coffee shop is great, but make sure you keep your all‑inclusive wristband on if you want to grab something for the airport — once it’s removed, staff won’t serve you (we learned the hard way). Tequila cocktails in the lobby were excellent. The Mexican restaurant and The Grill were the best dining options. We did have an issue with our shower, but the hotel moved us to another room. Overall: A great stay with beautiful surroundings and excellent food. Would I return? Probably not, only because I prefer adults‑only resorts. But the setting is stunning and we made some lovely memories.

Brooke Smith

We enjoyed a great stay! Overall, the staff, food, and beautiful setting made the trip amazing. Jesus for dance lessons, Vincente at the pool bar, and Amando at lunch were all phenomenal. The breakfast buffet was our favorite, but we ate at almost every restaurant and enjoyed them all! Our ocean view room had a spectacular view, and housekeeping was very thorough. There are lots of fun crafts, activities, and entertainment to enjoy here. We would definitely return!

Erik Stegman

We were here on a family vacation, 6 adults, 2 small children. The staff was friendly and attentive, the rooms were clean and well stocked. We did the buffet breakfast every morning and did restaurants 3 times and buffets the rest. Food in restaurants was very good and rhe food at the buffets was good, but a bit repetitive. Drink service was excellent. Only down side is the water is rocky on most of the beach. Pools were very good. Resort is spread out along a cove so be prepared to walk a bit or wait for a shuttle. We walked.

Marianna Mikalian

My family stayed at this resort for a week and we will definitely be going back! Firstly, the food is 10/10 which is very hard to find when going to all inclusives but this one set the bar so high. My favorite restaurant was the Mediterranean one (shoutout to Anjel, amazing waiter and such a kind person) it’s a must try but the buffets are just as delicious. We spent all day at the pool everyday and were greatly entertained by Emilio, Max, Roberto, Ivan, Eliana, Marina, and Dani. I was at Casa 2 and these were the team members I interacted with the most. They were great at aquarobics every afternoon including dance lessons and games all day by the pool. They were incredibly welcoming and took the time to get to know everyone and took great care of us! This team plays a major role in my families decision to revisit sometime! Another factor by the pool is the food access to Seasalt which is pool service and has an amazing menu. The waiters, bartenders, and chefs are great at being quick and efficient while also making sure our experience is top tier. The housekeeping staff is amazing as well. They clean fast and do it very well! There are also staff who come by once in a while to stack the fridge and give snacks and they actually let you choose what you want which is so considerate!

Jocelyn Saldivar

Our stay at this all-inclusive resort was absolutely exceptional — everything was executional, from the food to the service and activities. Check-in with Joel was smooth and welcoming, setting the perfect start to our trip. We ate at a different restaurant every day, and the food was fantastic everywhere we went. At Velasol, Gabriel was such a great waiter. Nicholas at Maxal and Fredy at the steakhouse both provided excellent service. Omar was always attentive, and Pablo, the Hibachi chef, made dinner so entertaining and delicious. The only person we saw every day was Andy, the wonderful host at the breakfast buffet. She always greeted us with a warm smile and made mornings feel extra special. The lobby bar bartenders were all amazing — friendly, fast, and always in good spirits. We had so much fun at Eliana’s aqua aerobics and Ivan’s salsa class, and the bike tour with Marina was a highlight thanks to her friendly and knowledgeable guidance. What made this resort truly stand out is how they never rush you. Every single staff member takes their time to make sure you’re comfortable and enjoying every moment. They genuinely care and treat you so well. We had an unforgettable vacation and can’t recommend this resort enough — excellent food, outstanding service, and the kindest people!