Hotel Cleopatra Palace

Adam Thomas

We stayed at the Cleopatra for 5 nights recently after having moved to the hotel from a noisy air BnB. Upon booking and check in we had expressed a desire to have a quiet room. We were even sold an upgrade to make sure we got a quiet area. Unfortunately these requests were ignored as well as the upgrade fee making no difference as we were put in a room overlooking the Hard Rock which was playing very loud live music until midnight. Upon returning to our room after dinner we immediately realised it would be impossible to sleep while the music was going on. We went to reception to ask about changing rooms only to be met with a response of “you’ve booked a hotel in the party area so what do you expect”. Whilst I understand the sentiment and the lady did proceed to try and help this felt like a very rude comment to make considering we had done all we could to get a quiet room and there was no warning on their website to say noise would be an issue late into the night. The lady on reception showed us another room which was a downgrade but no mention of a refund for the fee I had already paid earlier in the day. Once challenged she went back in her previous comment about not having any quiet rooms and said we could move but it would have to be at 3pm the next day. Once the music stopped at midnight that was just start as then you had loud drunk people, staff smashing bottles and deliveries throughout the night. Once we did move it was a lot better but still issues with various noise throughout our stay. The hotel itself is a little strange as common areas are well maintained but the rooms are dated and need a bit of a refresh. The breakfast was ok. Nothing special and we were a little put off by the presence of cockroaches climbing near the fountain and several dead ones floating in the water. Overall this isn’t somewhere I’d stay again as in general I don’t see why you’d spend a decent amount of money on a hotel that is so noisy.

enki

Excellent and exotic place for an unforgettable holiday! The location is brilliant, we have everything at the hand, the beach is close and clean, the pool is beautiful and extremely clean, the hot tub is nice and warm, and our own pool in the balcony is something one never dreamt of. Everything is spotless and inviting. The breakfast is very nice and rich and there are so many possibilities for eating inside the amenities or around if you like. Five stars for everything! Highly recommend!

Tatyana Severn

This is a nice hotel but no much atmosphere. Would be nice to have a night cap after been in bars in the town. But there's only a little bar with hardly anybody in. Agree with other reviews that rooms a bit dated. Breakfast is nice. Wasn't keen on coffee though. Had to wait for the bar to be opened to get a dissent cup of coffee. Beautiful big pool with comfortable sunbeds and towels. Perfect location. Also may be useful to have some sign posts about location of reception ect. A lot of people where commenting that even after a few days been in the hotel they still didn't know wheres everything is. 😃.

Keith Yeo

We stayed in early July. Wonderful hotel and staff. Everyone so friendly and amenable. Had to move rooms on night 2 due to a leak in the shower but staff upgraded us within the hour. Hotel close to all u need just mind the rocks in the sea (they hurt). We will definitely be back some time in the future. One minor, the hotel needs more day time activities or music around the pool

Mairead McLaughlin

We stayed last year in October 3 couples and booked again for 7 October this year. Cannot wait to go back soon. staff were lovely and so helpful at all times. Lots of great breakfast options every morning. We would have loved a kettle in our rooms but not a big issue. Location is direct to the beach and promenade for anyone with walking issues and you can hire a mobility scooter from the hotel if needed. You can walk for miles each way on the promenade which is filled with shops and restaurants one side and the beach on the other. The hotel was always spotless and clean. We had no issues with noise as internal doors in the rooms and we had pool facing rooms. We were split staying between two buildings so had lots of fun navigating the large complex. There is everything you need outside the hotel front with shops, resturants, bars etc.