Iberostar Selection Hacienda Dominicus

Ben Chouikha

I’m here with my father at Iberostar Selection Hacienda Dominicus, and we’ve had a wonderful experience. A heartfelt thank-you to the entire team for making our stay so special. The warmth, kindness and attentive service have meant so much to us. A special mention goes to Maximo, who has truly gone above and beyond. Even when I wasn’t nearby, he made sure my father had his drinks, a seat, towels and everything he needed to feel comfortable. Knowing my father was being so well looked after meant the world to me. This is five-star service from people who truly care. I highly recommend coming here and experiencing this wonderful team’s hospitality firsthand. Kudos to Maximo and the entire Iberostar Selection Hacienda Dominicus staff!

Giovanni Venturato

Great place, great beach, great food, great cocktails. Staff is friendly and lovely, special mention to Marcia la tijera, Mercedes, Baby, Coffee Milky and Powell (and others I might have forgotten to mention) from the animation team. Their energy is fantastic and they make a wonderful place even better Edhen

Ellen Ivanova

Well, we are not coming back, NO! The food and water are bad. The buffet is in the open space, meaning, there are no air conditioners! Imagine eating in a 95°F place! Water -they don't provide bottled water. We had diarrhea every day. Kids didn't want to eat. Service: they are not willing to work - most of the times you have to go and ask/beg for coffee or soda. We lived in renovated house. Design in the rooms are beautiful. But! The air conditioners DO NOT work, only ceiling's fan. But as soon as you leave the room the fan stops. We are used to keep 72°F at all times. In this resort be prepared to live&sleep with 82°F in the room. Also, in the toom there are no bottle openers! What we liked is the beautiful territory and pool area. Kids have their own pools! And the ocean, ooooh! Warm, with no waves and seaweed, the water is just beyond beautiful. I would live in the water if I could. Yet, another 👎: you have to get up at 5:30-6 to put towels and personal belongings on chairs, otherwise you'll end up far away from water. Meaning, the beach is too small. We had to drive from the airport to this resort for an hour from Punta Cana airport. Airport was awful upon arrival - chaos! You can't figure out how and where to get a ride, so we paid a guy $15 to find us a ride! Compare to resort in Mexico we vacationers in May we definitely are not returning to this one, no matter how beautiful territory and the ocean is.

Alex Kulinets

UPDATE AFTER MANAGEMENT’S RESPONSE: The same day I posted my original review, the air conditioning was repaired. Manager on Duty John and General Manager Eduardo Balsa Santana personally apologized and asked whether we had any other concerns. I was especially impressed by Manager on Duty John. We saw him throughout the resort, carefully checking everything from the buffet to the beautiful grounds. It is obvious that he genuinely loves the resort and his work. He performs his duties with complete dedication, takes personal responsibility, and always gives 100%. He made sure our problem was resolved, and our final two days felt like a dream. The resort is beautiful, the buffet food is fresh and delicious, and the ocean is spectacular. There were no strong waves or seaweed, and plenty of shaded areas were available. The entertainment team is wonderful, especially the fantastic ocean aerobics instructor. Thank you also to the excellent buffet staff, especially Katerin, who was exceptionally attentive, energetic, and professional. We sincerely thank Manager on Duty John, General Manager Eduardo Balsa Santana, and the entire team. We will definitely return and wholeheartedly recommend this resort. ORIGINAL REVIEW: CURRENTLY STAYING AT THIS RESORT — ROOM TEMPERATURE REACHED 87°F We are currently staying at Iberostar Selection Hacienda Dominicus. The resort is beautiful, with lovely landscaping, entertaining activities, delicious food, a wonderful beach, and generally good service. Unfortunately, our vacation has been seriously affected by the air conditioning. The air conditioning did not work properly in our original room. During one evening, I had to walk from one end of the resort to the other three times, despite having painful legs, trying to get the problem resolved. Manager John did everything he could to help us. He offered to move us to another room and kindly arranged for our requested temperature to be lowered remotely to 18°C. Unfortunately, the problem remained exactly the same in the replacement room. I have just measured the actual temperature in our room, and it is 87°F (approximately 31°C), even though the screen shows the requested temperature of 18°C. There is no thermostat in the room that allows guests to control the temperature or see the actual room temperature. There is only a screen displaying the programmed target temperature. Guests cannot independently turn the air conditioning on or off or raise or lower the temperature. We were told that the system is controlled remotely by the hotel through Wi-Fi. Therefore, the temperature shown on the screen is NOT the actual temperature inside the room — it is only the temperature we would like the room to reach. Despite the screen showing 18°C, our room reached 87°F. At times, it has actually been cooler outside than inside our room. Being in the room is extremely uncomfortable, especially at night, and it is very difficult to sleep. This is particularly disappointing because we stayed at this hotel five times before 2020 and never experienced this problem during our previous visits. We returned because we had such positive memories of this resort. Unfortunately, if the air-conditioning situation cannot be resolved, we do not think we will return again, because staying in a room without properly functioning air conditioning is extremely difficult. The hotel should also improve its beach towel system. There are frequently not enough towels available for guests. Apart from these issues, we enjoy the beautiful resort, beach, food, entertainment, and service. We would especially like to recognize Manager John. He is kind, professional, genuinely cares about the guests, and clearly does everything within his power to help. Unfortunately, despite his efforts, the air-conditioning problem remains unresolved. We are posting this review while we are still staying at the resort because we sincerely hope hotel management will see it and resolve the problem while we are here, so we can enjoy the remainder of our vacation in reasonable comfort.

Lenka zidkova

I have been spending 20 days and the best places are the beach and park with a lot of animals. But in general am very disappointed, got a food poisoning, spend a night in a hospital, it is unacceptable, facing issues with the evening shows, the hotel is replacing the shows for low quality ones, I complained 3x, nobody cares. The general manager does not have time to talk to me. I recommend not to visit this property.