Punta Cana Princess

Jasmen W

Location of the resort was in the heart of the resort district in Punta Cana. The beach was full of seaweed but it was that Time of the year. First room that we had was not cold enough and it started leaking from the ceiling but when we asked for another one, they immediately got us a new one, so this was resolved quickly and efficiently. The second room had no issues except the AC was not as cool and there was no way to adjust it. The service here was top notch despite all of the issues with the room. Alex, the Guest Services representative was attentive and personable. Chicken Legs, in charge of activities, was great at his job in keeping all the guests engaged. If I could remember everyone’s name I would include them here but every single staff member from the waiters to the cleaning staff to the front desk staff were welcoming and hospitable. The food was a 6/10, but it’s a resort. We decided to go out to eat at Captain Cook for seafood which I would highly recommend.

Nicole P

I travel frequently throughout South America and have stayed at many all-inclusive resorts, and unfortunately this was by far the worst experience I’ve had. We started our vacation at Punta Cana Princess Adults Only, and I would strongly recommend avoiding this resort if you care about room quality, food quality, or customer service. The rooms were outdated, hot, and felt unclean. The food was below average, and the service was honestly the biggest disappointment. There is absolutely no sense of urgency from the staff. If you need anything—from towels to room service or assistance with an issue—you should expect to wait 30 minutes to over an hour, if anyone shows up at all. It genuinely felt like no one cared whether guests needed help. To make matters worse, we paid an additional $500 for the VIP upgrade, expecting a higher level of service. Instead, the “concierge” was one of the rudest employees we encountered during the entire trip. He was dismissive, unhelpful, and had a terrible attitude. It’s hard to understand how someone with that level of customer service is placed in a concierge role. Our excursion experience was just as frustrating. We booked three tours through Nexus Tours. The first two were fine, but the third—ironically the one we were most excited about—never happened because the driver never showed up to pick us up. When we contacted Nexus, they initially insisted the driver had been there and argued with us instead of trying to help. Only after we were able to prove the driver never arrived did they acknowledge the mistake. It was a very disappointing way to end our trip. Halfway through our stay, we transferred to Grand Bavaro, and the difference was noticeable. The service was significantly better, and Francisco, along with several other staff members, was excellent. The only downside is that the resort is enormous, so getting around often requires waiting for trolleys that are frequently full. This was our first trip to the Dominican Republic, so I can’t say whether this level of service is typical, but it certainly wasn’t what we’ve experienced at other all-inclusive resorts. Overall, Punta Cana Princess was a major disappointment, and the experience with Nexus Tours only added to our frustration. I would not recommend Punta Cana Princess to anyone looking for a relaxing, enjoyable vacation.

Megan Weston

I stayed here with a friend for five nights, and the experience was “almost good” but disappointing. The food was fine but very bland and repetitive. Pro tip: find the coffee espresso machines early and walk down the beach to the sister resort because their buffet has more selection. 3/10 for food. The pool and beach chair situation is frustrating. Guests wake up around 6am to reserve chairs for the entire day, so if you don’t go early, you’re out of luck. There simply aren’t enough chairs, which defeats the purpose of a resort. On top of that, towels were often unavailable, we waited up to an hour for clean ones, which shouldn’t be an issue at all. On the beach, you’re constantly approached by vendors (including some affiliated with the resort), which gets tiring when you’re just trying to relax. The alcohol packages are interesting. With the basic package, you’re served well-grade alcohol. Upgrading helps, but even after several drinks, it was surprisingly hard to feel much of anything. Overall, the resort is decent for the price point but if your budget allows, I’d recommend paying more for a better experience.

Luiza Ionica

The entertainment staff was amazing throughout our stay. Especially Jazmin🤗.They were energetic, friendly, and always made guests feel welcome without being pushy. The shows were fun, professional, and full of positive energy. Every evening we looked forward to the entertainment program. Thank you for helping make our vacation even more enjoyable. Highly recommended!

Kelly McIntyre

1st time at the beautiful Punta Cana Princess... It won't be my last! Not only was I impressed by the resort grounds and accommodations but the staff was out of this world. Patricia, at guest services was absolutely amazing! We dealt with her several times and every time was an absolute delight. Frank and Adrian were wonderful as well. We had the pleasure of hanging out and getting excellent service at the beach bars from both of these kind and funny guys. I hope when I return next year, I get to see all of these great humans again