Iberostar Waves Dominicana

Reyna Ramos

Our experience at Iberostar was excellent. The staff was welcoming, friendly, and extremely attentive throughout our stay. The 24-hour buffet was always well-stocked with a wide variety of quality food, and the dining area was consistently clean and well-maintained. We were impressed by how diligently the staff worked to keep everything organized and spotless. The energy and ambiance of the resort were vibrant and fun. There was never a shortage of things to do, as the entertainment team offered a great variety of daily activities, including interactive games by the pool and engaging events throughout the property. Their enthusiasm helped create a lively and enjoyable atmosphere for guests of all ages. The resort also made it incredibly easy to explore the surrounding area. Staff members were readily available to coordinate and guide guests through off-property excursions, making the planning process simple, convenient, and stress-free. Overall, Iberostar provided a fun, relaxing, and memorable vacation experience that we would happily recommend to others. In fact, after our 7-day stay, we were not ready to leave. We actually looked into extending our trip and, if it had not been for the high cost of changing our flights, we would have happily stayed another week. That is not something we typically say, no matter where we travel, and speaks volumes about how much we enjoyed our time here.

Paola Concina

I’m gonna get straight to the point. The hotel food was bland. Everything was always cold. The service was slow. We went to the American restaurant one night and waited 2 hours for a hamburger. The server was rude only to offer us dessert when we left. The big one was I was waiting in line at the buffet only to see a guy turn raw chicken in a bucket with raw hands. No gloves. He then takes a garbage bag that was leaking over the chicken and then turns around and starts flipping steaks without once washing his hands. The morning breakfast girl started placing pancakes for people with her bare hands. Not even using utensil. No one used gloves. The tables were filthy dirty. They would wipe them down with a dry cloth. No disinfectant . The cups were faced down on the dirty tables. The rooms needed upgrading. There was much more if you really want to know. Apart from this the grounds are well kept and beautiful and the beach as well. That is it. Do not go here.

mariia ibragimova

We had a wonderful stay at this hotel. The ocean and the beach are absolutely amazing — beautiful, clean, and very relaxing. It was the perfect place to enjoy the water and spend time as a family. The staff were incredibly friendly and welcoming throughout our stay. Everyone made us feel comfortable and well taken care of. A special thank you to Ninosca, who was very helpful and gave great recommendations for a fishing trip for my husband. Overall, we truly enjoyed our time here 🌊🦀🏝️

caroline alvarez

I am Dominican myself, and when I visit the DR, I like to stay at a resort for a few days as a mini vacation within my vacation. What disappointed me the most was the clear pattern of colorism I experienced during my stay. The majority of guests at this resort are European, Argentinian, etc., and it was very obvious that the staff showed preference in how they treated certain guests. One instance that stood out was at one of the restaurants. My family and I were first in line for our reservation, yet the hostess skipped over us to attend to the family behind us. When I politely mentioned that we were first, she simply responded, “Yes, but I want to take care of them.” They do not even attempt to hide their preferences. Another uncomfortable situation happened at the buffet. I had just come from the pool and was wearing a coverup over my bathing suit — the same way at least six other women were dressed. As soon as I walked in, a staff member looked me up and down and asked, “Are you Dominican?” When I said yes, she told me I could not enter because I needed to be more covered. Meanwhile, the other women dressed the same way (the only difference being that they were white) were allowed inside without issue. It was very clear what the real difference was. At another restaurant, our reservation was for 7:15 PM. We arrived early and ordered promptly. We received our appetizers, but it took over an hour and a half to receive our main course. Guests who arrived after us were already finishing their meals. When we asked our waiter about the delay, she said she would check with the kitchen, but instead took more orders for other tables and took over 20 minutes to follow up. Beyond the service issues, the resort itself is very outdated. The entrance feels old, the buildings show visible rust, and the rooms are not well maintained. Our showerhead was dirty on the first night, and several things in the room were either broken or not properly cleaned. If you’re looking for a modern resort with updated facilities and beautiful, well-kept grounds, this is not it — it feels stuck in 2010. The food is okay, but don’t come expecting spectacular dining or a wide variety of options. I was so uncomfortable and disappointed that I actually left two days early. I would not recommend wasting your time or money here.

Giulia Russo

The resort has met all our expectations, well equipped for several different activities, an amazing beach, pools and restaurants. The food is various, great for any kind of taste, different themes per night which allow you to experience different flavours and cuisines. The entertainment team is the best part of the resort, always up for a game or a dance lession or a fitness activity, never pushy and always smiley! The dancing classes were my fav! The room met our expectations, clean and spacious, just a small down side, it was a bit humid and the clothes felt a bit wet. A special thanks is for our super amazing concierge, Bella. She has been just perfect, smiley, lovely, always ready to help and give advices, address us to the right people and answer to any of our questions, plus for my birthday she managed to sort out special treats for me and i couldn't be happier! A definitely positive experience very recommended to all.