Loews Sapphire Falls Resort

Cathal Curran Photography

We've stayed here twice (both times for 2 weeks) and absolutely loved it. It's got a lovely Caribbean theme, nice decor in the rooms and a stunning pool area. The hotel is very bright and the lobby smells amazing. There is easy access to the water taxis, bus (Volcano Bay) and the walkway to Citywalk. The bars/ restaurants feel somewhat limited and pricey, but definitely go to Strongwater Tavern for a cocktail and rum tasting. The staff are helpful for the most part, but if you're not used to American restaurants hospitality be prepared for bar/ wait staff to be overly friendly and attentive.

Marlen Gutierrez

We stayed at this resort over the weekend and honestly had such a great experience. From the moment we arrived, the staff was welcoming and made everything feel smooth and stress-free. One of my favorite little touches was that someone at the front entrance greets guests and gives out leis during check-in—it immediately sets a warm, vacation vibe. The lobby itself smells absolutely amazing, which might sound small, but it really adds to the overall experience and makes a great first impression every time you walk in. The location is also a huge plus—it’s very close to Volcano Bay theme park. Although we didn’t get a chance to visit since we arrived late and were only there for one night, it’s definitely convenient if you’re planning to go. The room was spacious, beautifully decorated, and very clean, which is always a big deal for me. The overall property was stunning and relaxing—perfect for a quick weekend getaway. We really felt like we could unwind and enjoy the atmosphere. Service throughout our stay was excellent. Everyone was friendly, attentive, and genuinely seemed to care about the guest experience. They even accommodated us with a late checkout with no issues, which we really appreciated given our late arrival. Overall, it was exactly what we needed—a relaxing and enjoyable escape. We would definitely come back and highly recommend it to anyone looking for a nice weekend stay.

Donna Robinson

We had a great stay here. Huge lobby area with lots of seating and options for food and conversation available. Parking is extra, but once you park, you will not have to move your car. Shuttles ferry and other additional transportation are available or some things are just a walk away. The rooms were good and pretty clean the hallways and the open areas were very minimal and clean and I like that. Explored other floors of the hotel very huge workout area and pool area. There are a few restaurants available on site as well. The room can be a far walk because the hotel is just that big. I was very pleased with my stay here quiet and I also felt safe.

Erica Hingst

Our family of 4 had a great stay at Sapphire Falls! We used it as home base for all Universal parks and it was perfect for that. The front desk staff was so kind and accommodating. They updated us to a better view room at check in because we were celebrating my birthday. The pool is fantastic. Lots of chairs, good DJ on Saturday, lots of waiters. My kids even said they liked it better than the Disney Beach Club pool we went to on the same trip. Our only complaints are that food all around the Universal complex is price (we’ll do a Instacart order next time we stay on their property) and the bathroom door in our room was a farm door that didn’t lock, made privacy hard to come by.

James Heath

The benefit of the boat taxi is enough to make the price difference between here and Cabana Bay worth it. I originally had a reservation at Cabana and was down for work, so walked thru each location. Sapphire Falls just felt nicer, cleaner, happier. The water taxi is relaxing and let's you bypass the main security lines at Citywalk and just walk into Islands of Adventure and Universal Studios. We've had zero complaints here. The water pressure is good, room clean and quiet, property nice and clean.