Loews Sapphire Falls Resort

Kathryn Hall

I really enjoyed my stay at this hotel. It felt so comfortable there. The pool is AWESOME! The staff comes around & takes your food & drink orders - & they bring you frozen grapes (nice touch)! You can just relax completely when you're by the pool. The staff were all so amazing, friendly & so helpful. We did have a room issue & they sent someone right away. Also brought towels up right away when we called to request more. I would love to stay here again.

Keith Cardon

Very clean hotel. Friendly staff and accommodating. Hotel is on universal property so getting to the parks and city walk by complementary water taxi was a great benefit. Overall experience was very good, the only issue was our view.. We stayed in the hospitality suite on the 6th floor. The expectation was a nice view, anything other than a complete panoramic view of the hotels parapet wall & roof, from every single window. Otherwise the room was great as was everything else, just close the shades and you'll eventually forget about it.

Roy Cerabone

We just wrapped up a week-long vacation at Loews Sapphire Falls Resort for Halloween Horror Nights, and it was easily one of the best and most memorable trips of our lives. We usually stay at Aventura, but decided to try Sapphire Falls for the first time—and we are officially converted! From start to finish, the resort team went above and beyond: Early Check-In & Room Request: We arrived at 10:00 AM (well ahead of the standard 4:00 PM check-in time) expecting to just drop off our luggage, but to our delight, our room was already clean and ready! On top of that, they fully honored our high-floor request. Park Access & Amenities: The convenience to the Universal parks is fantastic. Loved the flexibility of taking the water taxi directly to CityWalk—it made coming and going completely effortless. Pool & Dining: The pool area is amazing, and having waitstaff bring drinks and food right to your lounge chair made relaxing by the water feel truly luxurious. Every onsite restaurant we tried was top-quality. Unforgettable Hospitality: The absolute highlight was how the staff helped us celebrate. We were there for my girlfriend’s birthday and actually got engaged during our stay! After we mentioned our news to the team, we returned to our room to find a generous gift basket full of goodies waiting for us. The on-site restaurants also showered us with special treats throughout our celebrations. The warmth, hospitality, and attention to detail turned an already incredible vacation into a milestone trip we'll cherish forever. We can't wait to return!

Justin Huschka

We stayed at Sapphire Falls for a week and had a really nice time. Early entry to Islands of Adventure and Epic Universe was a great perk, and the shuttle bus to Epic was convenient. We also loved taking the water taxi to CityWalk. You go through security before boarding, so you can skip the main security lines when you arrive at the parks. One thing to know when booking: this hotel does not include Universal Express Pass. The kids’ suite was a highlight. It has a regular hotel room plus a separate attached room with two twin beds, giving everyone a little more space. The four onsite dining options were good, but expensive. An automatic 18% service charge was added to every order, including takeout. We weren’t fans of the onsite coffee shop, but there’s a Starbucks in the building next door, about a two-minute walk away. Our biggest complaint was the 4 p.m. check-in time. That felt very late, especially when traveling with kids. Overall, we enjoyed our stay and would recommend the hotel for a Universal trip.

Rebecca Lakes

The hotel was really nice and the location is great! The bathroom in our hotel room was a strange design though. The glass shower doors had large gaps where water leaked in the gaps between and under the glass doors. And a sliding barn door on the bathroom was an interesting and privacy limiting choice. The pool area and water taxi were nice amenities. The staircase was my favorite feature.