Loews Sapphire Falls Resort

Cathal Curran Photography

We've stayed here twice (both times for 2 weeks) and absolutely loved it. It's got a lovely Caribbean theme, nice decor in the rooms and a stunning pool area. The hotel is very bright and the lobby smells amazing. There is easy access to the water taxis, bus (Volcano Bay) and the walkway to Citywalk. The bars/ restaurants feel somewhat limited and pricey, but definitely go to Strongwater Tavern for a cocktail and rum tasting. The staff are helpful for the most part, but if you're not used to American restaurants hospitality be prepared for bar/ wait staff to be overly friendly and attentive.

Marlen Gutierrez

We stayed at this resort over the weekend and honestly had such a great experience. From the moment we arrived, the staff was welcoming and made everything feel smooth and stress-free. One of my favorite little touches was that someone at the front entrance greets guests and gives out leis during check-in—it immediately sets a warm, vacation vibe. The lobby itself smells absolutely amazing, which might sound small, but it really adds to the overall experience and makes a great first impression every time you walk in. The location is also a huge plus—it’s very close to Volcano Bay theme park. Although we didn’t get a chance to visit since we arrived late and were only there for one night, it’s definitely convenient if you’re planning to go. The room was spacious, beautifully decorated, and very clean, which is always a big deal for me. The overall property was stunning and relaxing—perfect for a quick weekend getaway. We really felt like we could unwind and enjoy the atmosphere. Service throughout our stay was excellent. Everyone was friendly, attentive, and genuinely seemed to care about the guest experience. They even accommodated us with a late checkout with no issues, which we really appreciated given our late arrival. Overall, it was exactly what we needed—a relaxing and enjoyable escape. We would definitely come back and highly recommend it to anyone looking for a nice weekend stay.

Lisa D

We had a great experience from checking to check out. Staff was friendly, kind and knowledgeable. It was our first time staying at this property but I definitely won’t be our last we had a truly great experience. Rooms were clean and well appointed wonderful amenities at resort pool lots of activities for children we were impressed! Great service at this resort staff is exceptional 10 out of 10 overall.

Lawrence Gudknecht

Wow! Sapphire Falls Resort is amazing! The staff are extremely friendly and very knowledgeable. Every question we had they handled it quickly. I love that the parks are a short boat ride away or a short walk. Our room was clean and smelled great! The restaurants in the hotel offer great food and the staff there are very polite and professional. We enjoyed the massive pool as well and I liked that there were always a lot of lifeguards on duty. This is a great place to stay!

James Heath

The benefit of the boat taxi is enough to make the price difference between here and Cabana Bay worth it. I originally had a reservation at Cabana and was down for work, so walked thru each location. Sapphire Falls just felt nicer, cleaner, happier. The water taxi is relaxing and let's you bypass the main security lines at Citywalk and just walk into Islands of Adventure and Universal Studios. We've had zero complaints here. The water pressure is good, room clean and quiet, property nice and clean.