Loews Sapphire Falls Resort

Christaly Burias

I had an amazing two-night stay at this hotel and truly couldn’t have asked for a better experience. From the moment I self-parked my car, the Bell Services team made everything effortless. Gina, Lauren, Gigi, Hector, and Zach were all outstanding—friendly, professional, and incredibly helpful. They made sure my bags were taken to and from my room with care, and their service really set the tone for the rest of my stay. Check-in was smooth, and I loved the welcome beverages offered each day. The dining options were great, and anytime I had questions about hotel amenities or even what was available at the surrounding resorts, the staff had helpful, knowledgeable answers. I also appreciated the texting service—they were always prompt and responsive with every request, big or small. It just made the whole visit feel seamless. Overall, I had a wonderful time and absolutely plan on coming back. This will definitely be one of my preferred lodging options whenever I’m in the area.

Alpha Delta

We go all the time, multiple times a year, we must have been twenty times. Just got back today from celebrating our honeymoon, we had a blast! At the poolside drum restaurant Jerry & Nico were awesome! Nicest and most helpful people! We loved them, they definitely help make this important time in our life super memorable. The rooms were clean and we love the fragrance! We were blessed to have cold weather for Thanksgiving weekend. Can't wait to go back during winter break!

Samantha Leonard

We had a fantastic 5-night stay! The rooms were spotless, the location was perfect, and the shuttle to Epic Universe made everything so convenient. From the moment we walked in, the customer service was exceptional — you truly feel pampered here. A special shoutout to Rehato, who went above and beyond to make our stay unforgettable. He was incredibly caring and genuinely wanted to make sure we were taken care of. He shared the best tips for food, rides, and navigating the parks, and every single recommendation made our trip even better. His service truly stood out, and we’re so grateful for the extra attention he gave us. We will absolutely be back!

Shannen Carroll

My husband and I recently stayed at the Sapphire Falls Resort for our honeymoon. We honestly cannot say enough good things about this hotel. From the moment we entered to check in with Ornella we knew this was going to be an amazing experience. She was so welcoming and unbelievably kind. The rooms were spacious and clean and the view from our room was magical! The restaurants at the hotel were great, we ate breakfast almost every morning at Amatista where we had the most incredible server named Kris who went above and beyond to make our honeymoon amazing. Being that this is a resort hotel we loved getting early access to the parks and the water taxi is a quick and fun way to get to and from the parks. Each and every day was incredible and we cannot thank Ornella, Kris and Sapphire Falls enough. We highly recommend this hotel.

Luis S Alvarado Alvarez

Here’s the updated short version: ⸻ We stayed at Loews Sapphire Falls from Nov 29 to Dec 1 and had an amazing weekend. The staff was great, the food was solid, and the whole resort has a relaxing vibe. The holiday decorations were beautiful — the lobby tree is stunning, and the woven lantern ceiling art is gorgeous in person. We also brought our service dog, and they surprised us with a little welcome kit: new bowls, a mat, treats, and bags. Such a thoughtful touch. Overall, a great stay. We’d definitely come back.