Loews Sapphire Falls Resort

Marlen Gutierrez

We stayed at this resort over the weekend and honestly had such a great experience. From the moment we arrived, the staff was welcoming and made everything feel smooth and stress-free. One of my favorite little touches was that someone at the front entrance greets guests and gives out leis during check-in—it immediately sets a warm, vacation vibe. The lobby itself smells absolutely amazing, which might sound small, but it really adds to the overall experience and makes a great first impression every time you walk in. The location is also a huge plus—it’s very close to Volcano Bay theme park. Although we didn’t get a chance to visit since we arrived late and were only there for one night, it’s definitely convenient if you’re planning to go. The room was spacious, beautifully decorated, and very clean, which is always a big deal for me. The overall property was stunning and relaxing—perfect for a quick weekend getaway. We really felt like we could unwind and enjoy the atmosphere. Service throughout our stay was excellent. Everyone was friendly, attentive, and genuinely seemed to care about the guest experience. They even accommodated us with a late checkout with no issues, which we really appreciated given our late arrival. Overall, it was exactly what we needed—a relaxing and enjoyable escape. We would definitely come back and highly recommend it to anyone looking for a nice weekend stay.

G Sawtell

Just got back from a week there and was so sad to leave. Staff was so friendly and helpful. Shout out to one of the valet, whom I forgot to get his name, who helped me fulfill a bucket list wish of seeing fireflies! Water taxi was such a time saver, too. Beautiful site. Rooms are like standard hotel rooms but you really are only going to be sleeping there so they do the job well. Pool area is massive. Lots of areas to sit and watch across the resort. Highly recommend this place!

Maria Witham

The location is excellent. The water taxis are amazing occasionally when it was busy it took a while to wait. We loved the easiness of getting to the parks with it. The hotel is clean and the staff extremely helpful and friendly. Very expensive for late check out fees, also the hotel seems to cater more for short stay people not people who are there for 14 days. Hence towards the end of our stay the maid service wasn't great, no coffee in rooms and sometimes not even hoovered. Food at hotel is great and hot. I would definitely recommend it.

Cheri Colson

I was not pleased with the room. The bed covering looked old and dingy. There were stains. I get that dogs are present and a weight restriction should be enforced. A room down the hall had two black labs. So I understand the destruction but we all should not be punished. Not to mention we pay full price and a pet fee. The rims definitely need a major cleaning and upgrade. The hotel should more guest friendly. A common area that offers food and a microwave to reheat meals brought in from the park. I preferred the Endless Summer hotel over this one. We will not stay here again. I had such anxiety over the room cleanliness.

Samantha Orozco

This is our new family favorite hotel to stay at when Visiting the parks. The location, amenities, and staff were all great. The hotel has plenty of food option with flexible hours. The most convenient for us was the Dutch cafe. I was hesitant because of one review saying the lines are long, which we ate at 4 times and only had a long wait during peak hours around 9am, if you get down earlier between 7-8 there were no lines, regardless they are staffed with plenty of people all very friendly and quick. The water taxi was our most enjoyable amenity that we used multiple time per day. The only thing we did not enjoy was the bathroom’s in the rooms, they are small and the sliding door between the toilet and sink doesn’t provide much privacy. The pool, gym, and front desk staff were all great. We will definitely be back to stay here.