Red Lion Hotel Orlando Lake Buena Vista South

Emmy V

Our stay at the Red Lion Hotel had both positive and negative aspects. On the positive side, the room was quite spacious, well organized, and mostly clean. The hotel also has a very good and convenient location. Although breakfast was not included, it was decent—standard but good. Unfortunately, there were some cleanliness issues. The carpets were visibly dirty, and the room we booked included a king bed with a sofa bed. When we opened the sofa bed, it had no sheets, was unfolded, and had food crumbs everywhere, along with an empty drink bottle. My husband went down to the front desk to report the situation. The only options offered were to change rooms or to be given sheets so we could make the bed ourselves. We chose not to change rooms because we were traveling with two small children and one of them was already asleep. We had planned to use the sofa bed, but due to how dirty it was, we couldn’t. What disappointed us the most was that no discount or compensation was offered. We felt that we paid for a service and only received part of what we paid for. In conclusion, while the location and room size were definite positives, the cleanliness and customer service did not meet our expectations.

Erica Hernandez

I can’t believe the people saying the hotel is clean. This is the dirtiest hotel I’ve ever been to. The staff was great which is why I gave the extra star. There are no drawers nor closet. Only an IKEA quality cabinet that serves as a makeshift closet. The hot water was great the first day, then Luke warm at best the following days. The battery on my key pad died which caused me to get locked out for a couple hours. (The front desk staff was super helpful, but I don’t understand how they don’t do regular maintenance to ensure this doesn’t happen.

Steven Strang

Edit: according to other reviews, The pool heater has been broken for months. Update your website or stop taking “resort fees” when your amenities are not usable or refund the resort fees. Hotel was fine but we booked here because the pool was advertised as heated which it is NOT! We are from Canada so used to cold but the facilities were unusable- felt like a cold plunge. If weather is cold, we still enjoy heated pools which was our plan. Also, wifi did not work in our room which was not a big deal for us but could be for some. Resort fees should be refunded when you cannot use them because wrongly advertised. Rooms are huge- old and dated but clean. Beds very comfortable.

Mindy Robinson

Apparently house keeping is by request only. We were never informed of this at check in. Not sure what the resort fee is for when it’s freezing outside and unable to use the pool and no one even cleans the room. Attempted to call the front desk multiple times to get towels from the room phone and it was busy every time. Finally called and fought the automated system to get someone and was just told to come to the front desk to get more towels. We’ve stayed here before and loved it. But this stay had issues with housekeeping, sounded like something was constantly rattling in the walls, and the floor smelled like pot multiple times throughout our stay.

Tina Palermo

The POOL IS ICE COLD it's not heated like their website states. I live in Maine snow everywhere I chose this hotel based on their lazy river based on their waterslide based on website saying their pools are heated. I wanted to be able to go swimming w my 12 yr old son everyday on vacation the 1st one ever I was barely able to afford, but knowing we had the whole pool area even if we didn't have money to do anything else at least we would have that everyday, WRONG I forced myself to get in the water one day and it was sitting on a tube not even in the water. I was told when I arrived at the hotel that they needed to hold $120 security deposit that it was just a hold as long as the room was good it would be released to me after check out and Instead I got a surprise bill after checking out for "resort fees" that just so happened to be the same exact total price of the security deposit? They released the $120 then the very next day did a force charge on my credit card for $120 which I am disputing at the moment because they were very sheisty about the whole thing never once mentioning any resort fees my whole stay until the morning I checked out is when they 1st mentioned it, and I honestly would not have even cared if I were able to actually even get in the water I was there during Xmas week in December and the pool was ice when anyone said anything the lifeguards laughed like it was an inside known fact they don't heat the pool so your charging me $120 to sit next to the pool to watch my kids lips turn blue. This hotel is huge a ton of rooms there were lines everyday of people just waiting to check in, there's no shortage on the funds it would take to heat the pool. Don't stay at a place that you can not actually reach anyone at the hotel that should have been my 1st red flag. There is no way the same people who put so much into the pool area are still the same owners today. OH and they don't have bicycles either, another thing I thought would be nice to do w my son would be to rent bikes, no bikes. Hope I could help someone w some truths before booking this hotel.This hotel should be ashamed charging people extra $ for "resort fees" and then not heating their pools like stated on their website.