Mai Khaolak Beach Resort & Spa

Nadia Kerr

Gorgeous family-friendly resort with great kids pool and water play area. We were here in low-season (monsoon season) so its much quieter, but the staff were always lovely and very attentive. We arranged airport tranafers separately, but they do have it available as an added option with most online packages. We booked via luxury escapes so had alot of bonus inclusion that helped make our stay even more affordable by paying for alot upfront for our family including, buffet breakfast daily, lunch or dinner daily, 1 free beer or soft drink vouchers per person daily, 1 x massage per adult. The room though not huge was adequate size for our stay with an extra single bed free of charge included after we advised our kids didnt want to share a fold out bed together. Plenty of fresh bottled water supplied with refill stations throughout the resort. Pool / beach towels provided from reception area and can be refreshed as often as necessary. Housekeeping clean the room daily or as often as you request and refresh towels then too. The towels all being provided saved us alof of extra baggage space that we didnt need to pack. Only 15 minutes drive from Khao Lak town centre with regular shuttles to town. We recommend checking out the local markets and 7/11 for unique or fun finds. Walking distance from the resort is a lovely beach that was quiet during low-season and great little shops and restaurants along the beach walks too. Some areas of the resort are in need of repairs, but if you dont look too closely, these issues dont detract from the overall experience. Only main negative is it was nearly 2 hour drive from Phuket International Airport, so on a late arrival into Phuket it was a very late check-in at after 9pm, but staff were amazing at letting us have a late dinner on arrival at the dinner service restaurant as we were so hungry. We also didnt consider our check-out time and late departure flight properly when booking so needed to arrange an extra meal on our last day and bags to be stored for us at reception after checking out, but overall not a big issue.

Toby Spark

We stayed at TUI Mai Khao Lak as two adults, a toddler and a baby, and had a really lovely experience. The location is perfect if you’re looking for a calm, relaxed holiday focused on pool and beach rather than somewhere busy. We had just come from Phuket, so this was exactly what we wanted — a chilled, peaceful week. There’s great entertainment for children, especially slightly older ones, but our toddler absolutely loved the evening entertainment. There was always something going on and it felt very family-friendly. Breakfast was excellent with loads of choice. There’s a fresh egg station for omelettes, plenty of hot options, fruit, pastries, cakes — you really are spoiled for choice. The only small negative was that they’re quite strict about not taking any food away from breakfast. We ate lunch at the hotel a couple of times — it was fine, with some Western options available, but nothing particularly special. However, just a 5-minute walk along the beach there are some really lovely beach cafés and restaurants. They have fairy lights in the evenings and toys on the sand for the kids to play with, which made dinner really easy and enjoyable. We ended up eating down there most evenings. We visited the night market one evening, which was definitely worth seeing. We got a taxi there and back for 300 baht. There were plenty of taxis available both at the beach and outside the market, so it was very straightforward. It’s worth checking which day the market runs before you go. There’s also an elephant sanctuary about 5 minutes from the hotel if you’re looking to do excursions. The hotel has multiple pools, including an adults-only pool which connects into a long pool running up towards the top of the hotel — great for swimming. There’s also a large inflatable slide and climbing feature which both kids and adults were using and enjoying. There’s a splash park-style pool with slides which was fine, though we didn’t use it much as we preferred the larger pool and beach areas. There’s another pool close to the beach too, with lots of activities for both kids and adults throughout the day. The beach is directly behind the hotel, which is really convenient. Outside the hotel on the beach there are plenty of massage places, small shops and food spots. We stayed in a Premium Double Room with a balcony, a very large king-size bed and a large sofa bed, which worked well for us as a family of four. The room was spacious, clean and tidy, cleaned daily, and water was refreshed every day — exactly what you’d expect. Overall, we had a really good experience and would definitely recommend TUI Mai Khao Lak if you’re looking for a relaxed, family-friendly stay in a quieter area.

sitira W

We stayed at the resort for 9 days in mid-August 2026 as a family of four, with two children aged 8 and 6. Overall, we had a pleasant stay, particularly because of the excellent pools, friendly staff and well-maintained facilities. However, there are a few things to consider, especially if travelling during the off-peak season. Pros Excellent swimming pools: The pools were our favourite part of the resort. They were clean, well-maintained and enjoyable for both adults and children. Multiple dining options: The resort has three restaurants, which is convenient, although we found the food to be average overall. Breakfast buffet: A good selection of breakfast options, with the omelette station being a highlight. Friendly and helpful staff: The staff throughout the resort were consistently welcoming, polite and helpful. Free shuttle service: The resort provides a free shuttle to Khao Lak Centre and the local market between approximately 11:00 am and 4:30 pm, which is very convenient. Poolside bar: Having a bar right by the pool was a nice touch and made relaxing by the pool even more enjoyable. Golf-cart service: The complimentary carts to and from the rooms were very useful, particularly when travelling with young children. Clean and well-maintained rooms: Our room was clean, comfortable and generally well maintained. Cons Location: The resort is quite far from Phuket, taking approximately 90 minutes by car depending on traffic. Distance from Khao Lak: It is around 15–20 minutes from Khao Lak Centre and the market, so having access to transport is important. Expensive on call doctor - Baht 4600 - just to visit Limited activities during the off-peak season: There were not many activities available for families at the resort or in the surrounding area during our stay. Weather: August is the off-peak/rainy season, so expect rain on and off. This can limit outdoor activities, particularly with children. Limited family entertainment: There could be more activities and entertainment for families, especially during the quieter season. Food: Unfortunately, we did not find the food at the resort's restaurants particularly impressive. It was convenient but, in our opinion, not something to look forward to every day. Breakfast variety: The breakfast buffet was largely the same each day, with only one or two items changing. After seven days, we were getting a little tired of eating the same options. Overall The resort is a great choice if you are looking for a relaxing family holiday with beautiful pools, clean facilities and excellent staff. The pools and overall maintenance were definitely the highlights of our stay. However, if you are travelling with children during the off-peak season, be aware that there may be limited activities, particularly when it rains. The resort is also relatively isolated, so you may need to rely on taxis or shuttle services to explore Khao Lak. A special mention to the breakfast and omelette-station staff, who did an excellent job every morning and were consistently friendly and helpful. Overall, we enjoyed our 9-day stay, but improving the variety of food and providing more family activities during the off-peak season would make the experience even better.

Amy Morris

Came 10 years ago on our honeymoon, brought our 2 young children this time. Pool - great Rooms - could use an upgrade, basic and new pillows are needed and ones that aren't basically used to the point there flat. Housekeeping fantastic. Buffet breakfast- average. Cocktail hour bar staff - amazing Food in hotel - average. Last time we were able to catch a taxi organised by the hotel to go down to khoa lak centre (15min car trip) sadly staff wont organise this anymore so make sure you secure some numbers of tuk tuk drivers / taxi's. Sunrise restaurant just down the road from hotel - amazing even 10yrs later , beach restaurant chill lay also amazing !

Robyn

To start there was a mix up with our room type which didn’t get sorted but were given a room one floor above the adults only pool. The room was spacious with good cupboard and hanging space but unfortunately an older style of the shower being over the bath which was very hard to step into because of my lack of height, osteoporosis of the hips and the slipperiness of it. Also it leaked water all over the floor which we complained about constantly. Housekeeper weren't very thorough in cleaning but the view of the pool was worthwhile. Breakfast had a great variety to choose from and all the restaurants on site had great dishes also. Complimentary shuttle bus ran daily which was great for a visit into town if you needed anything. Beach was clean and lovely to swim in. Massages were fantastic and relaxing. All staff were professional, friendly and helpful. Thanks Luxury Escapes for doing such good deals and for the hotels that participate. Would book again but I would choose a different room next time.