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  Back Home Destinations Caribbean Mexico Moon Palace Cancun (Sunrise)   
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Located In: Mexico

Moon Palace Cancun (Sunrise)

Google Logo 4.4 Google reviews (16960)
Best Price From €1679pp
Aug 2026
€2059 pp
All Inclusive
Sep 2026
€2069 pp
All Inclusive
Oct 2026
€2119 pp
All Inclusive
Nov 2026
€1959 pp
All Inclusive
Dec 2026
€2039 pp
All Inclusive
Feb 2027
€2369 pp
All Inclusive
Mar 2027
€2249 pp
All Inclusive
Apr 2027
€2059 pp
All Inclusive
May 2027
€2089 pp
All Inclusive
Jun 2027
€2279 pp
All Inclusive
Receive up $250 Resort Credit and Kids Stay Free*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless.

How far is the nearest beach?

Moon Palace Cancun is located directly on a pearly-white sandy beachfront.

Distance from airport

Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.

Pools
Restaurant
Bar
Gym
Beach
Wifi
Spa
Click to read more
Accommodation
Superior Deluxe Garden View
  • Furnished balcony overlooking the tranquil garden
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Junior Suite Golf Course w/ golf cart inc
  • Golf cart for personal use to get around the resort
  • Furnished balcony with views of the 27-hole golf course
  • King-sized bed
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Separate seating area
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Ceiling fan
  • Free Wi-Fi
Superior Deluxe Ocean View
  • Furnished balcony with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathrobes, slippers and luxury toiletries
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee and tea making facilities
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Deluxe Ocean Front
  • Furnished balcony overlooking the ocean
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Swim-Up Suite
  • Direct pool access from terrace
  • Furnished balcony overlooking the garden and pool
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Telephone
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Facilities

Facilities

  • 2 lagoon-style swimming pools
  • Children’s pool
  • Awe Spa with hydrotherapy experience and treatment rooms
  • State-of-the-art gymnasium
  • 27-hole Jack Nicklaus signature golf course with lessons available
  • FlowRider Double Wave Simulator
  • Activities including bicycling, snorkelling and poolside games
  • Kids’ club
  • State-of-the-art kids’ area: The Playroom (ages 4 to 11)
  • Wired Lounge for teens
  • Tour desk
  • Evening entertainment including live shows
  • 17 restaurants
  • 2 cafes with onsite bakery
  • Swim-up bar
  • Traditional pub
  • Lounge bar
  • Nightclub
  • 24-hour room service
  • Concierge service
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi
All-Inclusive

All-Inclusive

The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:

  • Breakfast, lunch and dinner at the resort’s world-class restaurants
  • Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
  • Unlimited top shelf premium wines, beers, spirits and cocktails
  • 24-hour room service
  • Non-motorised water sports including paddle boarding, kayaking and snorkelling
  • Unlimited phone calls within Mexico and the US
  • Wi-Fi

Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.

Dining

Dining

La Gondola

  • Buffet breakfast, and a la carte menu for dinner
  • Cuisine: International and Italian specialities
  • Vegetarian options available
  • Open for breakfast and dinner

Momo

  • Stylish restaurant with Teppanyaki live cooking stations
  • Cuisine: Asian
  • Open for Dinner

Los Caporales

  • Traditional restaurant with a touch of elegance
  • Cuisine: Mexican
  • Open for dinner

Agra

  • Authentic Indian restaurant
  • Cuisine: South Indian
  • Vegetarian options available
  • Open for dinner

Arrecifes

  • Authentic Brazilian steakhouse
  • Cuisine: International
  • Vegetarian options available
  • Open for breakfast and dinner

Café Bistro

  • Cosy European-style café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open 24 hours a day

Sweet & Coffee

  • Relaxed café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open from 06:00 to 01:00

La Trattoria

  • Relaxed dining by the golf course
  • Cuisine: Italian
  • Open for dinner
  • Dress code: Casual elegance

Pepe’s Pizza

  • Delicious artisan pizzas
  • Cuisine: Italian

Pier 8

  • Poolside restaurant
  • Cuisine: Seafood
  • Open for lunch and dinner

Riviera Maya

  • Intimate and elegant restaurant
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

Bugambilias

  • Zesty and authentic Mexican buffet
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

El Manglar

  • Buffet-style dining
  • Cuisine: Italian
  • Open for breakfast, lunch and dinner

The Pub

  • Mouthwatering bar menu
  • Cuisine: British
  • Open for dinner

Palapa Asadero

  • International lunch buffet and sizzling steak specialities for dinner
  • Cuisine: International
  • Open for lunch and dinner

Palapa Delfines

  • Poolside snack bar and grill
  • Cuisine: International

Palapa Pelicanos

  • Cuisine: Mediterranean
  • Serves snacks and a la carte dinner
  • Open for lunch and dinner

Burgueria

  • Poolside restaurant
  • Cuisine: Gourmet burgers
  • Open for lunch and dinner

Smoked

  • Cuisine: Texan-style barbecue
  • Open for lunch and dinner
  • Serves smoked ribs, hot sandwiches and more
Offer Details

Receive up $250 Resort Credit and Kids Stay Free*

Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.

Minimum 4 nights apply. **Blackout Dates Apply

More offers may be available, please search your preferred dates for the latest offers
Hotel Reviews
Google Logo 4.4 Google reviews (16960)
nilu patel
Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible. Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out. Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate. Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it. I am not going to stay in palace properties any where. Take your decision informed. Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.
Roman V
While staying at Moon Palace Sunrise Cancun from June 5 till June 9, money were stolen from a safe. They did it skillfully: only portion of $ were taken and so, all looked good on a surface when inspected content placed in the safe. Day after arriving at another resort and when $ were needed for a purchase, I found out about what was stolen. So, I notified MPS customer service and now awaiting for their findings. However, based on there response to my email it looks grim to me: they are asking me questions that were actually addressed in my initial email and discussed verbally over the phone. So, be careful, guys. Thieves operate at that place ((( Update: as I suspected earlier they are not interested in investigation. Since I don't know the exect date and TIME ??? of theft, they "can not do anything about it." 3 days are in question here. Electronic entrance record to the room is at their disposal. Safe opening/closing log is easily accessible for them as well. So, there would be 3 housekeeping personal in question at most. Yet, "there is nothing we can do." Meaning, MPS gives no rat's behind about their visitors ordeals. Unless you catch a thief yourself and bring him/her to their security desc. And that is not a fact (((
Nathan Armstrong
⭐☆☆☆☆ – Extremely Disappointing Experience Our stay at Moon Palace Sunset was one of the most disappointing vacations my family has ever taken. The biggest issue was the food. Several members of my family became sick during our stay after eating at the resort, which completely ruined what was supposed to be a relaxing vacation. Instead of enjoying ourselves, we spent much of our trip dealing with stomach illness. Our privacy was also violated when hotel staff entered our room without permission while I was in the shower. This should never happen at any hotel. We booked this trip together as a family, yet the resort separated our rooms. The front desk was not helpful in resolving the situation despite our requests. The sales staff were rude and extremely pushy, making us feel uncomfortable whenever we were approached. The beach was another huge disappointment. The water was brown during our stay and not appealing for swimming. The smell around the beach and nearby hotel hallways reminded us of dirty diapers, making it unpleasant to even walk through those areas. The only highlight of the resort was the pools, which were clean, beautiful, and enjoyable. One of the biggest frustrations was that many of the best amenities seemed to be reserved for guests staying at the Grand Moon Palace. We even noticed coconuts being collected from trees around the property and taken to the Grand while guests at Sunset could not enjoy them. We also were not allowed to use the Grand’s amenities, even though we were paying premium resort prices. The property is also far too large. You have to rely on golf carts to get almost everywhere, and we frequently waited 15–20 minutes for transportation. This made getting around the resort frustrating and time-consuming. Several restaurants and food options were closed during our stay, including the pizza restaurant by the pool, which further limited dining choices. The resort store was extremely overpriced and didn’t even carry basic medications like Tums, which would have been helpful given how many of us were experiencing stomach issues. The advertised hotel credits sounded valuable when booking, but they came with so many restrictions that they were essentially useless. Room service was also very slow, taking well over an hour to deliver our food. We reported our concerns—including the illnesses, room privacy issue, and other service problems—to hotel management. Their response was simply, “We’re sorry.” No meaningful effort was made to resolve the issues or compensate us for the experience. Overall, we left feeling that the resort focused more on selling upgrades and promoting the Grand Moon Palace than providing a quality experience for Sunset guests. Between the food-related illness, privacy concerns, poor customer service, separated rooms, unpleasant beach conditions, closed restaurants, overpriced store, slow transportation, restricted amenities, and lack of meaningful support from management, I cannot recommend Moon Palace Sunset. The pools were the only part of our stay that met our expectations.
Rodrigo Gan Carrera
Our stay at Moon Palace ended up being a bittersweet experience, and I think it’s important to share both the positives and negatives. The good: Edrei at reception was kind and helpful throughout our stay. He assisted us with a room upgrade upon arrival and also helped arrange a late check-out, which we truly appreciated. The food was good overall, and thankfully nothing caused any issues. The bartenders, waiters, and service staff were generally friendly and attentive. The hotel app also worked very well. We used it to order food, request hygiene items, and communicate with the concierge through the internal chat, which was convenient and efficient. The bad: Unfortunately, the negative aspects were significant. From the moment we arrived, we felt pressured to schedule a visit to The Grand. It felt less like an invitation and more like being pushed into attending, using a day pass, and eventually agreeing to whatever was being offered. We spent about 30 minutes after check-in explaining to the concierge that we simply wanted to enjoy the stay we had already paid for, but the persistence became exhausting. What made it worse was that the concierge spent considerable time explaining The Grand while barely taking any time to explain Sunrise, which was the property we were actually staying at. I understand sales efforts are part of the business, but this felt excessive and uncomfortable. On top of that, we were asked very personal questions such as when we were getting married and why we didn’t have children, which felt completely inappropriate. The second issue was much more serious. We attended a wedding at Nizuc, and the wait staff accidentally threw away my partner’s insulin pen. My partner has Type 1 diabetes, so this is not just a personal item — it is essential medication. The staff at Nizuc apologized and directed us to Public Relations to resolve the issue. We explained everything to Linda in Public Relations, who told us they could help us obtain a replacement medication, but that the hotel would not cover the cost. The replacement cost was approximately $70 USD, and honestly, paying for it was never the issue. What concerns me is the lack of professionalism and common sense behind throwing away a guest’s medication and then refusing to take responsibility for it. To me, situations like this define the difference between a luxury hotel and an average one. The insulin itself is not just another item — for my partner, it is literally the difference between life and death. Linda simply delayed the situation, saying that if the hotel were to take responsibility, an investigation would need to be opened and that it would take time. There seemed to be little interest in showing empathy or urgency beyond offering to call a pharmacy. This happened one day before our departure, leaving a very bitter ending to what could have otherwise been a good experience. Thank you for the positive moments, but unfortunately we will not be returning. We have stayed at Secrets in the past and have never had experiences like this, so we will continue choosing that route.
Jesse Jensen
Our family really enjoyed Moon Palace Cancun. We went with extended family, and it ended up being a great place for kids and cousins to spend time together. There were tons of things for the kids to do, and they had a blast. They loved the arcade, the pools, the FlowRider, the golf carts to get around the resort, and of course the unlimited food and treats. The pools were very nice. Some areas felt a little older and had a few small issues, but overall they were clean, enjoyable, and well maintained. The grounds were mostly clean, and one thing we really appreciated was how quiet our room was. My biggest issue was the room layout. The rooms do not seem very well set up for families. There is a strange tub in the main living area that takes up valuable space, and it almost feels like the resort was originally designed more for couples and has since shifted into more of a family resort. Check-in was also frustrating. After traveling for about nine hours with two young kids, the check-in process took far too long. Then we were pushed into sitting through a sales pitch, which was the last thing we wanted to deal with after a long travel day. That said, we would go back. If you are looking for more of an adult trip, there are probably better places. But if you are traveling with kids, especially with cousins or other families with kids around the same age, Moon Palace is a great choice. The kids had an amazing time, and for a family trip, that matters a lot.
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BEST PRICE FROM Flight & Hotel
€1959pp
Aug 2026
€2059pp
All Inclusive
Sep 2026
€2069pp
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Oct 2026
€2119pp
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Nov 2026
€1959pp
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Dec 2026
€2039pp
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Feb 2027
€2369pp
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Mar 2027
€2249pp
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€2059pp
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€2089pp
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