Moon Palace Cancun (Sunrise)

Lisa Worthey

Our family of 4 adults and two kids went the first week of March 2026 staying at the Grand. We had a connecting room. The ride from the airport was less than 10 minutes. We felt very safe despite what happened in PV. All the staff were friendly, and hard working. The resort is clean, the food was great. It was an amazing trip. We also went this past October and we'll be back!

nilu patel

Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible. Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out. Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate. Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it. I am not going to stay in palace properties any where. Take your decision informed. Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.

Greg

Everyone that worked there that we spoke to and everything was amazing. Veronica at the front desk made our day but extended our checkout time fast and easy. Gabriella at Cusco and Caribea who made us amazing omelettes, eggs and huevos rancheros....kudos to you! Raul, Rosa, Beatriz, Itzel and folks at the Olympic pool are attentive and are great to see daily. Alexander at Carvao is amazing and very informative. Diego, the chef at Momo Teppan was hilarious and highly recommended for a great laugh. Our first time at this resort was worth it and we will be back. Thank you for the great holiday Moon Palace!!!!

Christian O

Moon palace was awesome. The rooms are large and cleanly. House keeping cleans during the day, if you come back and shower before dinner or whatever you have planned, they also come by and replace the towels you used mid day. Room service is always available. Plenty of restaurants to choose from and the service at each one is amazing. This is the only place ive been where the staff will go out of their way to assist you in whatever you need

J W

We have just returned from a week long vacation to Sunrise. This trip was extraordinary. From start to finish, it was wonderful. This resort is family-oriented with every activity focused on family and togetherness. There is not a casino, and the evening shows are over by 9:30pm. There is a night club which opens at 10, but only s a couple of days a week. If looking for a party resort, this likely isn't the one for you. Similarly, if you are looking for a beach resort, you won't like this one. This is more of a pool resort. There is a lot of seaweed at the beach and in the water close to the beach. Reading other reviews before going had us concerned about some of the topics below, but here are our thoughts on them: Staff I have never been anywhere where the staff went so far out of their way to make you feel welcome and to help you. Each one seemed to genuinely enjoy their job, and they loved to share things about the resort with you. We had occasion where we had to call the Hotel Doctor, and all the staff was incredible. Compassionate, problem solving, thoughtful. The Doctor was amazing, and spoken perfect English. Our party member even got a Get Well Soon card from the resort the next day. The staff at the restaurants, desks, housekeeping, security, golf carts, pools etc...all were the same in their enthusiasm. Golf Carts The cart system is awesome. There are actual bus stops around the property, and pre-defined routes. Frequency is often, and all the carts will hold 10 people plus. Restaurants There are so many restaurants to choose from, and they are all great. They go out of their way to accomodate food allergies. The menus are diverse and there are so many options to choose from. Agra, Trattoria and Asadero are just wonderful. Gondola breakfast buffet is less busy than Bugambilias, and the atmosphere is nicer, although they each have similar food. Reservations for dinner were easily made on the app, two days before. Trattoria and Momo Teppan were the hardest to get. Asadero and Pier 8 were the most fun, with musicians playing during dinner. The dinner buffet has a selection of dishes from all different nationalities which makes it lots of fun. Housekeeping They were very attentive, and returned several times a day to refresh your towels etc.. Kept rooms stocked with beer, water, etc... Rooms We had an ocean view room with an incredible view. The rooms were clean, AC worked well. There were no bugs in the rooms at all. They were spotless. Wifi Very strong throughout the resort, including at the pools. Sales Pitches/Timeshare Some reviews talk about being badgered, but we did not find this the case. We got one phone call to the room, and then just at check out. It was all low--pressure sales which was easy to decline. The App This has everything you might need. Restaurant reservations are made from here, you can check the days entertainment, order poolside food etc... Pools Large, fun, spotless, warm. There are three main pools, two with swim-up bars. The one is connected to the kids pool, and it is a lot warmer than the other two. There are lots of places to eat around the pools, so getting lunch is easy and fast. Or you can order from a server to get poolside service, but it's far easier to visit one of the poolside restaurants where you can grab something and go back to your lounger.