Novotel Phuket Avista Resort & Spa

Diana Ramchandani

We had a lovely couple of weeks at this resort in our little family. We chose it because of how dedicated the attention is towards children, from having a separate check-in for them to providing child-friendly amenities in the rooms, a separate splash area near the restaurant and 2 separate kids clubs indoors. Our little one was very happy. And for the parents, we enjoyed really good service overall - we enjoyed the menus at the restaurant/bar, the spa offering was decent and reception was always very helpful with any queries. I want to give a special shoutout to several members of staff that made our stay comfortable: Reception team: Tina Nadear Grace May Dining team: Cartoon Gun Kier Spa team: Parn V Thank you so much for a lovely stay! We would definitely be back.

Catherine H

This is a beautiful resort with the most lovely staff. Nothing was too much for them and we were very appreciative of their hard work and how kind they were. We had some illness/health issues arise and the staff were very kind and helped with getting a doctor and doing what they could to help. The pools are lovely- the swim up bar is fab again with such nice staff! It’s a really good hotel for kids. We were upgraded to a family room and my daughter (4yo) was thrilled to see a little tent, some toys, a welcome pack and even a little step stool in the bathroom for her. There is a great kids club and good choices for them food wise. The rooms are really nice but I do need to add that there seems to be an issue with the aircon throughout. We’re not sure why, but the humidity really affects the AC and our room was absolutely dripping with condensation- even the bedding and walls were wet. Other family members medication packets disintegrated from being so damp. I was fortunate enough to get a dehumidifier for our room which I had on 24/7 and was emptying the tank every few hours as it was full of water. It seemed to be a hotel-wide issue and should be looked into as it’s not safe in terms of making the floors slippery. We were there for 10 days and if I hadn’t been provided with the dehumidifier I would have had to move us. But am grateful to the staff for helping us. The only other thing that I would warn people of is that there is a huge amount of steps. We were with my elderly dad who ended up being quite unwell/weak and we found it very hard to get him around. There’s steps into everything, inside and outside, and he couldn’t access the main pool as it was up so many stairs. So that’s something to take note of/be prepared for. It’s a great workout if you’re able bodied! The hotel itself is atop a very steep hill so use the tuk tuks to get around. Again, the staff should be commended for their excellent friendly service and for how caring they were. Thank you 🙏🏽

dien soliman

We had a wonderful stay, and what truly stood out was the exceptional hospitality from the entire hotel team. From the front desk to the staff throughout the hotel, everyone was incredibly kind, welcoming and genuinely helpful. The staff consistently went out of their way to make us feel comfortable and valued. Nothing seemed like too much trouble, and their friendly attitude and willingness to help made our stay especially pleasant. It is rare to experience such genuine hospitality, where staff clearly care about their guests and take pride in making their stay enjoyable. Their warmth and attention to detail made us feel truly welcome from the moment we arrived. A big thank you to the entire team for making our stay so enjoyable. Your kindness and exceptional service made a real difference, and we would be very happy to stay here again.

Valentina Mowe

We had such a wonderful stay at Novotel Phuket Kata and would happily come back again! From the moment we arrived, we were greeted with genuine warmth and exceptional hospitality. A special thank you to Yok, Kelly, and Mini, who handled our check-in so smoothly. They were welcoming, friendly, and professional, making us feel comfortable right away. Their kindness and attentive service truly set the tone for our stay. The hotel itself was clean, comfortable, and well-maintained. The room was spacious, the facilities were excellent, and the location was perfect—close to Kata Beach and surrounded by plenty of great places to eat and explore. We also enjoyed the relaxing atmosphere and the beautiful pool area. Overall, everything exceeded our expectations. Thank you to the entire team at Novotel Phuket Kata, especially Yok, Kelly, and Mini, for making our holiday so memorable. We highly recommend this hotel to anyone visiting Phuket and can’t wait to return!

Neha Grover

Had a great stay at this hotel. The location is v close to the beach and the market. But the best part of the hotel was the staff and their hospitality. Everyone was extremely polite and did everything to make our stay comfortable. Special mention to Tina who managed to find my bag I had left in a mall. I recommend this hotel if you don’t mind a small uphill walk and it’s also good for families as there are many activities for them.