Novotel Phuket Avista Resort & Spa

Catalin Stefan

We had an overall very good stay at Novotel Kata Avista. There was one unpleasant incident during our stay which I prefer not to detail here, as it was handled professionally and elegantly by the reception team. I appreciated the way the situation was managed. Food quality was good, but in my view overpriced. If I were to return, I would choose breakfast only rather than half board. The breakfast selection was solid, but lunch and dinner did not justify the additional cost for us. Service at lunch and dinner was also very slow — meals consistently took minimum 1.5 hours from ordering to finishing, which means you lose a significant part of your afternoon or evening dining in the hotel. Out of four 4- and 5-star hotels we stayed at in Thailand, this was the one our 5-year-old daughter enjoyed the most, for two main reasons: 1. Kata Beach is truly beautiful and a major advantage of the location. 2. the aquatic and underwater scooters in the pool are a fantastic concept and extremely fun for children. The only disappointment (from our daughter’s perspective) was that the scooter program was quite limited and often unavailable when we checked. Overall, a strong family-friendly hotel with a great location and memorable activities, but with room for improvement in pricing, service speed, and activity availability.

Ark Chiu

Our family stayed at "Novotel Phuket Kata Avista" for 8 days in total. The original plan was to stay 3 nights only in this hotel, and then move to another one if we weren't satisfied, eventually we chose to stay for our entire trip : 1. Warm Welcome : When we checked in, hotel staff were very warm and efficient, especially Meli at reception, besides introducing all facilities and amenities in this hotel, she led us to our room in person, and carefully explained how we should handle AC for the first time in Phuket, because of humidity and mosquitos/insects etc. 2. The Room: Room decor and hardware are actually standard, nothing amazing, however, Meli upgraded us to a Garden view Deluxe room, spacious & cozy, what's more, we were really impressed by the view we can see from the balcony : music, breeze, greenery in the garden, mountains in the distance, and a pool view too etc. :-) 3. Peaceful Retreat : Every day we came back from an exhausting tour (The heat in Phuket is really scorching), sitting on the balcony and soaking in the peaceful views, wiped away all our exhaustion. That is why and how we ended up staying longer in this hotel. 4. Exceptional Service: Last but not least, we were leaving on Feb.9th early morning around 8:00am, I was expecting to order a GRAB very easily and quickly, but surprisingly, NO car was available at that time in KATA! We were starting to panic about our flight, Nadear from the reception again helped us out by talking to a driver near the hotel entrance, we paid a little higher of course, but it indeed saved our day! :-) Congratulations to Grace, the Reception manager, you have an excellent team! :-)

Nina Choi

Wonderful Family Stay with Exceptional Service🥰 We had a truly wonderful stay at Novotel Phuket Kata Avista Resort & Spa. The hotel facilities are well-maintained, comfortable, and very family-friendly. What impressed us most was the warm and thoughtful service from the team. They kindly upgraded the rooms for our parents, which made their experience extra special. The staff also prepared a beautiful birthday decoration made with hand-arranged bamboo leaves — such a unique and heartfelt touch that really moved us. Thank you to the whole team for making our family trip memorable. We would love to stay here again on our next visit to Phuket!

Shivani H

Whilst we had a comfortable stay, I would not be rating this hotel 5 stars. I feel bad saying this, because we did get an amazing upgrade to the family suite, but the toilet barely flushed and the shower head would switch off if you wanted a hot shower. We had an issue with our Accor membership and the front desk staff sorted it out after a few hours - so that was excellent. The staff are lovely and accomodating but I found we really needed to search for staff at times. The pool is nice, but quite small and not enough sun loungers to go around. So many are reserved early on and at times you never see anyone actually sit on them. The spa was nice and clean. Bee and Pam gave our kid junior massages and they were both content. Thai massages for the adults were ok but nothing amazing. The gym consists of 1 exercise bike, 2 treadmills, an elliptical, a bench and some god awful weights that are difficult to hold. Lucky there are a few gym options nearby for those who need it. It's located on a hill and i enjoyed the walks up and down as it was unintentional exercise! Overall, if you want to be at Kata Beach - this is a great spot.

Monil Mody

We spent 4 nights at Novotel Phuket Kata and had a great family experience. The resort offers plenty of activities and facilities for kids, and the beach is just a short walk away with shuttle service available. The front desk staff were exceptionally kind and accommodating with all our requests. The real star, however, was the restaurant. The chef and team prepared outstanding customized vegetarian meals, and their Indian food was exceptional - some of the best we've had outside India. Some rooms are outdated, though we learned renovations are planned soon. Despite this, the combination of family-friendly amenities, beautiful beach location, and incredible food made our stay memorable. Highly recommended for families. The kid friendly amenities, exceptional service and culinary experience more than compensate for the aging rooms.