Platinum Yucatan Princess Hotel

Sophia Asfin

Unfortunately, this hotel did not meet our expectations at all. We booked two rooms, both of which were seriously outdated and worn-out: taps, grouting, mirrors and noisy air conditioning. One of the rooms also had a very unpleasant sewage smell. Cleanliness and service were disappointing as well. Towels were not always replenished, the lift frequently didn't work, and the staircases were often dirty. One of the concierges was also rather unfriendly. In our opinion, the photos make the hotel look much better than it actually is, especially the pool and main restaurant. There was also an unpleasant smell around the adults-only pool. Our first dinner at the almost empty buffet restaurant was immediately disappointing: an uninviting atmosphere, outdated decor and an unappealing buffet. Luckily, we discovered the sister resort, Grand Riviera, where everything was excellent! Beautiful pools, delicious food, several restaurants, well-maintained buildings and a lovely atmosphere. A special thank you to bartender Ruli for his wonderful hospitality! What disappointed us most was that we deliberately chose an adults-only hotel, yet ended up spending almost every day at a family resort because our own hotel was such a letdown. Thankfully, this was an option, as Grand Sunset Resort was closed for renovations. Finally, we found it particularly disappointing that a late check-out was only possible at an additional cost of $25 per hour, despite the low occupancy and the fact that our rooms were not booked for new guests. Conclusion: Very poor value for money and certainly not the standard we are used to when booking through TUI. Without Grand Riviera, our holiday would have been a major disappointment. We would definitely not book this hotel again.

Will Dan

We just spent seven wonderful days at the Platinum Yucatan Princess, a beautiful five-star resort in the Riviera Maya. The property is spotless — the rooms were cleaned thoroughly every day, and the entire resort felt very well maintained. The pools were a highlight: one lively party pool and a calmer one closer to the beach, perfect for every mood. The staff were genuinely kind and attentive. Special shoutouts to Fernanda, the buffet manager, who always greeted us with a big smile, and to our wonderful waiters Miguel and Brian — Brian had us laughing with his hilarious cat and cricket impressions! Hostess Karen was also fantastic. The only downside was the beach, which had a lot of seaweed and a pretty strong smell during our stay in late May. That seems to be seasonal, though, and didn’t ruin our overall experience. We also booked a catamaran and beach excursion through Air Canada. The catamaran portion was excellent, and overall the excursion was very enjoyable. However, there were a few things we wish had been explained more clearly beforehand. Once arriving at the beach, umbrellas cost extra — around $20–$35 for two hours — which was disappointing under the intense sun. Also, food and drinks were only included during the one-hour buffet meal. Since the beach stop lasted about four hours, we strongly recommend bringing your own water and snacks, as any additional drinks had to be purchased separately. It would have been helpful if this had been communicated more clearly in advance. Overall, we’d definitely recommend this resort. The staff, cleanliness, atmosphere, and pools made for an amazing vacation — just maybe avoid peak seaweed season if a pristine beach is your top priority. Worth the trip!

Raven Symone D.

I rarely leave negative reviews, but after spending a significant amount of money on what was advertised as a luxury, adults-only, five-star resort, I feel obligated to share our experience. From the moment my sister and I arrived, the resort fell far short of its five-star reputation. The property lacked energy, there were very few organized activities, and we often found ourselves wandering around trying to find something to do. The beach was also disappointing due to the overwhelming amount of sargassum. While I understand it’s a natural occurrence, the strong odor from the decaying seaweed made spending time by the ocean unpleasant. The biggest disappointment was the food. Meal after meal was overcooked, under-seasoned, lukewarm, or simply lacked care. Between restaurant hours, the only options were hamburgers, hot dogs, cold fries, and nachos. Traveling to Mexico only to eat mediocre American snack food was incredibly disappointing. Our hibachi dinner was one of the worst meals of the trip. Nearly everything was drowned in butter and black pepper, completely overpowering the food. Shortly afterward, I became very sick with diarrhea and persistent stomach issues that completely changed the remainder of our vacation. I can’t say with certainty which meal caused it, but I arrived healthy and became ill after eating at the resort. Four days after returning home, we’re still recovering from gastrointestinal illness. The sister property was no better, offering the same disappointing food, lack of activities, and lifeless atmosphere. The cocktails were poorly made, inconsistent, and often left unfinished. Room service routinely arrived cold and felt anything but luxurious. Another baffling choice was the heated main pool in nearly 90-degree weather. Instead of cooling off, it felt like bathwater. Even with a discount, the spa was overpriced, and $30 USD taxi rides each way made leaving the resort expensive. I’ve attached photos so future travelers can judge for themselves. The room was plain and underwhelming, the bathroom fixtures showed visible corrosion, and even the room service menu reflected the lack of quality, consisting mainly of burgers, hot dogs, fries, pizza, and nachos rather than food representative of Mexico or a luxury resort. Before booking, I encourage future guests to read recent reviews and social media comments, not just the promotional photos. After our stay, we found many guests describing experiences similar to ours, including reports of becoming ill. While every situation is different, seeing those recurring stories after our own experience was concerning. Luxury is more than a five-star label—it’s quality food, thoughtful service, engaging activities, cleanliness, and guests leaving refreshed instead of sick. Unfortunately, that was not our experience, and I cannot recommend this resort. After a 6 day vacation, instead of coming home refreshed, we’re still trying to feel normal again. This was by far the absolute worst vacation experience.

Jade Omardeen

This review will be done in sections: The front: we arrived early but they still welcomed us with drinks and places to go eat and hang before the room was ready. We were also introduced to Raul from the concierge team and he was a GEM the entire week. He answered all my questions, helped book us into a romantic dinner and was also so friendly when we passed The Activities: Yvette and Luna over in the sports area were AMAZING! 💖 We were lucky enough to do both yoga and archery in the same day and we happened to be the only folks that morning so we technically had private sessions 👏🥳 The spa: What a wonderful experience at the spa My partner and I felt true bliss and so serene from the start to finish of our 3-4 hour visit. We had an amazing couples message and facial and we were able to enjoy the sauna, steam room and hydrotherapy basically all to ourselves which was an amazing bonus! Speaking of bonuses… during the facial they also braided my hair which not only felt amazing but such a cute look to have leaving a spa day 💖 We were offered drinks throughout which was kind and there was fruit and water for us to enjoy whenever! Love that!!! Thank you to the whole team!

Afshan Bari

First and foremost, the staff at this resort are some of the best I’ve ever encountered. Everyone was incredibly friendly, helpful, and kept the energy up despite an older, slower crowd. Massive shout-out to Luna, Mar, Gordon Ramsey, Christopher, and especially Gabriel for the rifle shooting session — the experience truly wouldn’t have been the same without them and the rest of the amazing staff. The entertainment itself is top-notch, but the crowd made it feel much quieter than expected. This is definitely more of an older crowd that tends to wind down early (around 10 pm). If you’re looking for a livelier atmosphere, the sister resort (not adults-only) was fantastic and had much more of a “bop” vibe. The amenities could use some improvement. There were only about 15 loungers at the main pool where most activities take place, while additional loungers were placed in random, unused corners of the property. The rooms were clean but very dated — especially noticeable in the bathroom and shower. As for the food, it was better than at some other resorts I’ve stayed at, but still has room for improvement. The placement of raw meats (raw chicken, steak, etc.) around the buffet was particularly concerning from a food safety standpoint. Overall, the staff absolutely make this resort, but there are a few areas that could benefit from updates and better planning.