Pullman Dubai Downtown

Nataly *

Excellent stay at Pullman Dubai Downtown. The hotel is modern, clean, and perfectly located, with beautiful views and easy access to Downtown attractions. The room was very comfortable, the pool area was great, and everything felt well organized and calm. A special thank you to Ali, who provided outstanding service — professional, attentive, and genuinely helpful. His attitude made a real difference and added a personal touch to the experience. I would also like to give special recognition to Santosh for the excelent housekeeping service. The room was impeccably clean, well maintained, and always perfectly prepared. Overall, a high-quality stay with great service. I would definitely return and recommend this hotel.

kaushal parekh

We had a wonderful stay at Pullman Hotel Downtown Dubai with our family. The hotel is perfectly located, very clean, and extremely comfortable for both adults and kids. The rooms were spacious, well-maintained, and offered beautiful views. A special thanks to Mr. Shone and Mr. Ali — they were exceptionally helpful, polite, and attentive throughout our stay. Their support truly made our experience smooth and memorable. The staff hospitality, quick service, and overall ambience made us feel genuinely welcomed. Highly recommended for families looking for a relaxing and premium stay in downtown Dubai. We would definitely love to come back!

Sarac Almendarez

Super wow experience thanks to Jane! Jane did an absolutely outstanding job cleaning our room. Everything was spotless, perfectly organized, and smelled amazing. Her attention to detail truly made a difference in our stay. You can feel the care and professionalism in her work. Thank you, Jane, for going above and beyond — you are a true asset to the Pullman Hotel!

Priyanka Kedia

We had an absolutely horrible stay at Pullman Downtown Dubai. The room had visible mold and a strong, disgusting mold smell that made the room completely unlivable. This is not a minor issue — it is a serious health hazard. After spending just a short time in the room, I started experiencing breathing issues due to the mold smell. At that point, staying there was impossible. When we complained through Booking.com (the platform we booked through), the hotel staff showed zero professionalism: • No apology • No concern for our health • No room change offered • No refund for the remaining nights • No resolution of any kind They were completely unwilling to take responsibility. Even after clearly explaining the situation, they refused to help in any way. We were forced to change hotels immediately for health reasons and lost money because of their refusal to cooperate. For a hotel that claims to be premium, this behavior is unacceptable. Mold, bad smell, health issues, arrogant staff, and absolutely no customer care. This place should not be charging what it does, and people with allergies, asthma, or kids should stay far away. One of the worst hotel experiences we’ve ever had. Avoid at all costs.

Reginald Pal

We recently stayed here for a family holiday. The Hotel Staff were amazing and super helpful every time we had any queries or concerns. The concierge were able to organise our rides to Abu Dhabi and to the airport with Vicky looking after our needs. The Spa staff namely Rose, Beck and Sandy were absolutely the best as I saw them daily for Squash, Gym, Sauna and Steam rooms. They accommodated me in the most hospitable way. The cleaners were always greeting and seeking ways to make our stay as comfortable as possible. The location of the hotel in the Business Bay area was very central to the Dubai Mall and public transport systems. Three Mini marts and a Pharmacy which were all 24hours were at our convenience if required. The Hotel had the Lolita Bar and Pool Deck with views of the Burj Khalifa, a great buffet restaurant Couqley, the Breadhouse Bistro & Bakery the very chic Romeo's Lane (Indo-Japanese fusion) amongst other attractions. Behind the hotel is a great walk along the Al Jadaf Dubai Canal overlooking the cityscape of Business Bay. Surrounding this also are amazing restaurant with outdoor settings and variety of cuisines. We stayed during Christmas/ New Years so even though this was an extremely busy period, not once we felt neglected by any service that Pullman provided. They also have a complimentary shuttle to the mall twice a day and one to Kite Beach as well. I would highly recommend anyone travelling, esp during the holiday season for its high standards in delivering quality through their staff, in-house food, bar/live music, entertainment, location and detailed hospitality.