Rixos Premium Belek

Dida Lu

⭐⭐⭐⭐⭐ We stayed at Rixos Premium Belek in mid-May. From the moment we arrived, the service made a huge difference. We initially had a small issue with the cleanliness of our room, but the hotel handled everything immediately and with great professionalism. A very special thank you to Filiz, who truly went above and beyond for us. She was incredibly kind, always available via the hotel app, and responded to every request quickly and attentively. She genuinely cared about making sure our family was happy and comfortable. Even though the initial room change to a suite was not ideal for us due to traveling with friends, she kept searching for the right solution and eventually arranged for us to view a beautiful villa, which was perfect. Thanks to Filiz and the entire team, what could have been a disappointing start turned into a wonderful holiday. The level of service and personal care was outstanding, and we will definitely return. Highly recommended!

Katerina Tiknius

⭐⭐⭐⭐⭐ Rixos Premium Belek — Where Service Makes All the Difference Having traveled to over 50 countries and stayed at some of the world’s finest resorts — and being full-time residents of Bali with a well-trained eye for hospitality — we came to Rixos Premium Belek with high expectations and an honest perspective. Let us be straightforward: the hotel is not new, and like any established property, it carries a few signs of age here and there. Some rooms could benefit from renovation updates. But here’s the thing — for us, the true measure of a luxury hotel is never just the physical product. It’s how the team responds when something isn’t perfect. And on that front, Rixos Premium Belek absolutely delivered. Our personal assistant Valeriia Binidzhi, was nothing short of extraordinary. From the moment we landed, she was by our side — arranging restaurant reservations, organizing laundry, helping with room upgrades and extensions, tracking down lost items, and somehow always being available no matter the hour. She handled every small imperfection before we even had time to think about it. People like Valeriia Binidzhi, are rare in hospitality, and she is clearly born for this role. She alone elevated our entire stay. We also want to give a very special mention to Sevval at the Starbucks inside the hotel. Making coffee may sound simple, but she approaches it like a true art form — every cup prepared with skill, warmth, and genuine love for what she does. Our child became completely enchanted by her, and our daily Starbucks visits became one of the highlights of the trip. Another absolute must-mention: the drummers performing at Beach Beach at the day time. Honestly, forget any animation or entertainment we’ve seen elsewhere — this was electrifying. Even the most reserved guests couldn’t help but start moving. Truly world-class energy. Beyond the people, the property has some genuinely impressive strengths: Stunning, immaculately maintained grounds — lush greenery, flowers everywhere, beautifully kept Excellent pools and a gorgeous beach Exceptional children’s entertainment — a huge plus for families like ours Great dining variety — from the buffet to à la carte options ( Steak house, Asian restaurant, Greek restaurant) with special praise for Peoples Restaurant where the staff go above and beyond Abundant activities that keep both kids and adults genuinely engaged Our advice: book a Deluxe room or above from the start — it’s worth it. In summary — yes, the hotel has the natural quirks of a mature property, and a few spaces would shine with some freshening up. But the soul of this place is its people, and that soul is warm, hardworking, and genuinely caring. Our holiday was a success, and we would return. Thank you, Valeriia Binidzhi, Thank you, Sevval. And thank you, Rixos!!!

Gita Ahanpanjeh

The taste of the food was absolutely perfect, and the presentation was just as impressive. I truly loved the hotel’s atmosphere and the beautiful landscape, it created such a relaxing and enjoyable experience. The rooms were clean, comfortable, and well maintained. The tennis courts were perfect as well, which made my stay even more enjoyable. I would definitely love to visit again.

Rashed Edrees

This was my second stay at the hotel, and I was genuinely impressed by the significant improvements in both the services and overall guest experience. Everything was well organized, smooth, and enjoyable. One of the best enhancements I noticed was the introduction of the hotel mobile application, especially its AI-powered features, which made communication, requests, and accessing services much more convenient and efficient. Another outstanding improvement was the Personal Assistant service. We had the pleasure of being assisted by Nabila, who was exceptional throughout our stay. She was professional, attentive, courteous, and always willing to help with a smile. Her dedication, hospitality, and attention to detail truly made a difference and added a personal touch to our experience. Thank you to the entire team for the excellent service and continuous improvements. I look forward to visiting again.

Ronak Desai

We stayed at Rixos Premium Belek, and unfortunately the experience did not match the premium five-star standard we paid for. The stay started poorly — no proper welcome, rushed check-in, no explanation of the Lumin app, and our dietary requirements were not handled correctly. We were also initially given the wrong room (garden view instead of sea view), and my daughter’s bed was not prepared. The biggest issue was the air conditioning, which did not work properly. The room remained hot even at 18°C, making it very uncomfortable to sleep. We had to open the balcony, which led to mosquito bites. We were told the system is centrally controlled, which is not acceptable for a five-star hotel. We were even offered a villa, but it had a bad smell and was very isolated, so we declined moving again. Food was another major concern. In the main restaurant, many dishes had no labels at all, and desserts had no ingredient information. As strict vegetarians (no eggs), this made dining very stressful. Staff often could not confirm ingredients. While Chef Deepak was excellent and helpful, overall service was inconsistent and seemed better for guests who were tipping. Facilities were mixed — Pizzeretta was good, but booking was difficult. Godiva café was unclear if products were genuine. The spa was good, but the outdoor pool was cold. Kids club was average. Land of Legends was disappointing with many rides closed and limited expensive vegetarian options. Beach service was very slow, and we also noticed a sewage-like smell near the pool area at times. While the manager did try to help, this does not change the overall experience. At this price, you expect a consistent 5-star experience from the start — not issues being fixed along the way. Although I may consider returning in the future, I would first check if these issues have been addressed. Based on our experience, I would not recommend this resort.