Rixos Premium Dubai

Darius G

I had a wonderful stay at Rixos Premium Dubai. The hotel itself is beautiful, modern, and perfectly located, with excellent facilities, great restaurants, and a fantastic atmosphere. The staff throughout the property were friendly, professional, and always ready to help, which made the whole experience even more enjoyable. I would especially like to mention our room attendant, Arafat. He did an outstanding job every day — the room was always spotless, well-organized, and very comfortable to return to after a long day. His attention to detail, kindness, and positive attitude truly stood out. It’s clear that he takes pride in his work, and it made a big difference in our stay. Thank you to the entire team for such a memorable experience. I would definitely recommend this hotel and look forward to coming back again!

Fatma Al Matrooshi

I would like to express my sincere appreciation and gratitude to the manager Ahmad Mustafa at Rixos Premium Dubai JBR for the excellent hospitality and outstanding service we received during our stay. He was extremely kind, supportive, and professional throughout our visit. We were also pleasantly surprised with an upgrade to a suite, which made our stay even more enjoyable and memorable. Because of his warm welcome, generosity, and exceptional way with guests, we will definitely return to the hotel again in the future and highly recommend it to others. Please extend our thanks and appreciation to him for making our experience truly special.

Ms. Italia

Luxurious and unforgettable experience at Rixos Premium Dubai JBR ✨🌊 💞💝One of the most stunning hotels in Jumeirah Beach Residence with breathtaking beach views, vibrant ambiance, and world-class hospitality. The atmosphere is elegant, lively, and perfect for families, couples, friends, tourists, residents, and business guests from all over the world.🌇🏖🏝🏊‍♂️🏊‍♀️ The staff are exceptionally professional, welcoming, respectful, and very accommodating, making every guest feel valued and comfortable throughout the stay. The rooms are luxurious, spacious, spotless, and beautifully designed with amazing views of the sea and Dubai skyline. The restaurants, swimming pool, beach access, lounges, and entertainment areas are all outstanding and very well-maintained. The combination of relaxing luxury, music, nightlife, fine dining, and beach vibes creates a truly extraordinary Dubai experience. Highly recommended for staycations, celebrations, vacations, and memorable international experiences. A perfect destination to relax, enjoy, and experience the beauty and luxury of Dubai. Thank you so much for the amazing hospitality and unforgettable memories 💙🌍✨

Zainab

I had a great stay for the second time at Rixos JBR for 16 nights. The location is perfect as all of the restaurants are within walking distance. The rooms are modern and well designed and kept immaculately clean. The housekeeping team did a great job at maintaining the cleaning standard - a special shout out to Lynn from housekeeping and Bishal, who always greeted us with a smile. The staff members here have impeccable manners which is definitely something that stands out to me. I am giving 4/5 stars as we did have some issues with the hotel phone not working. However, this was resolved promptly. We did experience some leaks in the room from the heavy rain. The staff outside are always helpful and go the extra mile to find you a taxi if you need. I would definitely recommend this hotel to anyone visiting Dubai and I will definitely be back.

ghadorra ibra

I would like to formally express my disappointment regarding the unprofessional manner in which I was treated by your employee, Rajab, at Naturelife Spa in Rixos hotel JBR The interaction did not reflect the level of hospitality, professionalism, or guest care expected from a hotel and spa operating under your reputation. I called Naturelife spa today morning for booking, before any welcoming he asked while i have voucher or not, then when i said yes he directly said full booking! If the spa was already fully booked, I do not understand why I was asked about my voucher in a manner that felt inappropriate and unwelcoming. After it became clear that I had a voucher, both the tone and attitude of the conversation noticeably changed, which left me feeling uncomfortable and poorly received as a guest. I explained clearly that my voucher was limited time and the offer will finish today that I had booked late at night, while no one from the spa reservation department was responding at the time. Instead of offering assistance or trying to find a professional solution, Rajab repeatedly stated that the reservations were fully booked and told me to “go solve the issue with Groupon.” As a guest, I was simply asking for guidance and support, yet the conversation was handled in a dismissive and unwelcoming manner. Despite my respectful approach, there was no attempt to assist, accommodate, or even communicate professionally. Regardless of whether he works directly for the hotel or through a third party, he still represents the hotel and its standards. Unfortunately, this type of behavior can negatively affect the hotel’s reputation and the overall guest experience. Customer service should remain professional and respectful regardless of the booking method or voucher source. I hope this matter will be reviewed seriously and addressed appropriately to ensure other guests are not treated in a similar way in the future. The receptionist name is Rjab I already sent email with my contact number by email