Sheraton Mall of the Emirates Hotel, Dubai

Saeed Al Hosani

A heartfelt thank you to the Sheraton Hotel management for the wonderful birthday arrangement and the warm welcome. 🥰🙏 Everything was beautifully organized, and the exceptional service, genuine hospitality, and attention to detail made our stay truly memorable. A special thank you to the amazing staff for their kindness and professionalism. Your efforts are sincerely appreciated and made this celebration even more special ❤️

Czarina Sarmiento (CzassyTravels)

I've always like this hotel, especially their facilities (gym). Moreover, the BESH restaurant is so good, especially all the staff = Altaf, Imran, Keka, Mohammed (the one cooking in the egg section) and Puja at the reception. They are alll accommodating. The selection of food is awesome! We actually keep coming back to thus restaurant. And we will surely come again.

MY Construction

My stay at Sheraton Mall of the Emirates Hotel was a very comfortable and well-rounded experience, especially for both business and leisure travel. The hotel’s biggest advantage is its direct connection to Mall of the Emirates, which makes shopping, dining, and even accessing Ski Dubai incredibly convenient without stepping outside in Dubai’s heat. The rooms are spacious, clean, and thoughtfully designed with a modern yet warm aesthetic. The bedding is particularly comfortable, ensuring a restful sleep after a busy day. I also appreciated the soundproofing, as the rooms remained quiet despite the hotel’s central location. The service stands out. Staff members are courteous, professional, and quick to respond to any requests. From check-in to housekeeping, everything felt smooth and well-managed. The breakfast buffet offers a wide variety of options, catering to different tastes, though it can get slightly crowded during peak hours. Facilities like the rooftop pool and gym are well-maintained, providing a relaxing escape with nice city views. The location also offers easy access to the metro, making it simple to explore other parts of Dubai. Overall, it’s a reliable five-star experience with excellent location, strong service, and comfortable accommodations. Ideal for families, business travelers, and anyone wanting convenience combined with quality.

Abrile Miranda

I had a wonderful experience with Gung Ayu at More Café in the Sheraton. She provided excellent service from start to finish and was always friendly, welcoming, and incredibly accommodating. Her warm attitude and attention to detail made my visit even more enjoyable. I'm very happy with the service she provided and truly appreciate her professionalism and genuine care for customers. If you're visiting More Café at the Sheraton, I highly recommend asking for Ayu. Thank you for making the experience so pleasant!

Rupali Gupta

Fantastic hotel, lovely staff and great service. Great view of the Dubai skyline. The toiletries are also very good - for the first time a hotel shampoo and conditioner felt good on my hair! I’ve used many different brands and products across hotel chains. I have to admit though - given the location, and summer in Dubai, I spent more time in the mall than in the room.