Spring Hotel Vulcano

Andrew Daly

My partner and I stayed at Hotel Vulcano for 10 days in a Premium Pool View room. Overall, we had a lovely holiday and enjoyed our stay, but there were a few things that could definitely be improved. The positives first: the hotel is beautiful, especially the lobby and pool area at night, and the location is perfect – close to everything in Playa de las Américas. We appreciated that our request for a high-floor room was honoured, the air conditioning was excellent, housekeeping did a fantastic job every day, and the staff were always friendly. The breakfast was genuinely the highlight of our stay. The variety was incredible, it was served until 12pm, and we honestly wouldn’t change a thing about it. The taxi service from reception was also excellent, and we never struggled to get a sunbed. Unfortunately, there were some disappointing aspects. The main pool has a lot of loose and missing tiles, and my partner cut their toenail on a sharp exposed edge, so this really needs attention. Many of the sunbeds were ripped, and the lifts were slow and unreliable. The atmosphere around the pool was also very quiet. Apart from occasional bingo and a DJ who disappeared shortly after breakfast, there was no music or entertainment during the day. While many guests want to relax, the hotel relied almost entirely on the guests themselves to create an atmosphere. Although the breakfast was excellent, the bar food wasn’t. The pizzas were very chewy and rubbery. We also found the cocktails disappointing, with far too much ice and very little alcohol considering the price and the hotel’s four-star rating. One evening we bought instant noodles from a nearby shop and simply asked for two forks. The bar sent us to reception, but reception refused because “the kitchen was closed,” even after we offered to wash them ourselves. It seemed like a very unnecessary refusal. The bathroom only provided shampoo and conditioner, with no shower gel. Our biggest disappointment was the Premium Pool View package. We only discovered on our last day that the infinity pool area included complimentary beer, water and juices. Nobody mentioned this at check-in or during our stay, so we spent money buying drinks we didn’t need to. Better communication would have made a big difference. Finally, we were asked to leave a Google review at checkout, and a member of staff selected five stars on our phone before handing it back for us to submit. We didn’t post it because we wanted to leave our own honest review. Overall, we genuinely enjoyed our holiday. The hotel is beautiful, the location is fantastic, and the breakfast is one of the best we’ve had. With better maintenance, clearer communication and a bit more atmosphere around the pool, this hotel could easily be a five-star experience.

Emily Higham

We loved our time here! The reception area is stunning and the room was clean and well-maintained. The staff were incredibly friendly. We loved chilling by the pool and the gentleman that ran the poolside activities was a real highlight (bingo, archery, rifle shooting). There was also no battle for poolside loungers, there was always space. Breakfast was incredible too! And on until 12, so no rush in then morning. Location is great - close to shops, bars, restaurants, and the beachfront. An incredible hotel!!!

Grace

Stayed here for 5 nights in May for our ‘baby moon’. Great and clean hotel and room, staff were also brilliant. We upgraded to the UP terrace for two of the hottest days of our stay and it was beautiful - great loungers / views / pools / drinks and snacks. Excellent location only 7 ish mins walk to the golden mile with loads of restaurant/bars etc if you want a bit of atmosphere. Also, only 30ish mins from the airport. Would definitely return!

Chloe S

Really enjoyed our stay here, it felt so luxurious. Breakfast was so so good with loads of options (even proper English bacon 😄). We stayed as 3 adults and got a really spacious room with an extra area and loads of storage felt like we got lucky with that! Pool area was great, always plenty of loungers so no need to wake up early to reserve one. One pool is heated which was nice. Spa staff were lovely and the gym was really good too. Only small downside was a bit of noise from building work, but it didn’t bother us much. Location is amazing, super central, and the free airport transfer for our 7-night stay was a great bonus. Would definitely stay again!

DAVID MOORE

We have returned here a number of times and chosen the UP! option each time. We thoroughly enjoyed the stay at the Vulcano and the room we had was lovely with good space. The gym was used and was well equipped and maintained. The one issue we had was the WiFi was actually quite poor in most areas and we had to constantly keep logging in, this requires improvement in our opinion. We found on occasion we were left a while to be served but drinks and food were fine.