Taj Jumeirah Lakes Towers

Navjot Singh Bains

I had a deeply disappointing experience at Taj JLT Dubai due to a serious booking and guest handling issue. I had booked two rooms almost three weeks in advance through MakeMyTrip, and the reservation was shown as fully confirmed. However, upon arrival at the hotel, I was informed that the booking had never been received or had been rejected by the hotel system—despite MakeMyTrip continuing to show it as valid and confirmed. The hotel staff stated that the issue was on MakeMyTrip’s side, while MakeMyTrip support insisted the booking was confirmed from their end. As a guest, I was left stuck in the lobby for hours with no resolution, being passed back and forth between the hotel and the booking platform. What was most disappointing was the lack of responsibility or assistance from the hotel. Despite the confusion being clearly external to us as guests, there was no attempt to offer even a temporary solution, alternative accommodation, or any form of courtesy arrangement within the property. We were simply told the hotel was fully booked and left to resolve the situation ourselves. After waiting for nearly two hours without resolution, we had no choice but to book another hotel at our own expense. This experience raises serious concerns about coordination between the hotel and third-party booking platforms. If Taj JLT does not honor bookings made through MakeMyTrip, then those listings should either be properly managed or removed from such platforms to avoid leaving guests stranded upon arrival. At the very least, some form of guest-first handling or goodwill arrangement should be standard practice in situations like this. Based on this experience, I cannot recommend this property.

CA Manasi Shenoy

We stayed in 2 rooms on the 18th floor during mid May when the war was on. However, occupancy was not low and the breakfast table was always at full capacity, quiet comforting especially when tourism was low. Breakfast spread was on order with a limited spread and all the staff was especially lovely & attentive. The gym is well equipped and the view of Shiek Zayed Road, golf course, etc was amazing from all the rooms, especially in the night. Rooms were modern, cozy & equipped with mini fridge & hot kettle. The rooftop bar & pool area the highlight of the hotel.

Asi Sha

Had such a lovely stay! The hotel was absolutely beautiful, and everything was top-notch. from the rooms and cleanliness to the service and overall experience. Def a place I’d come back to! 🤍 A special shoutout to Ashutosh, who made our stay even more special. He was incredibly kind and welcoming. ✨

Yaksh kumar arrora

Our stay at Taj Jumeirah Lakes Towers, Dubai, was absolutely exceptional! From the moment we arrived, we were met with incredible warmth and hospitality. A special thank you to Adhiraj for making our experience truly unforgettable by providing us with a complimentary room upgrade; it made our stay remarkably comfortable and luxurious. The service throughout the hotel is top-notch, but the in-room dining team deserves particular praise. They paid attention to every small detail, ensuring our meals perfectly fulfilled our tastes and dietary needs. If you are looking for a stay that feels both high-end and genuinely welcoming, I cannot recommend this hotel enough

Khalid Ali

I would like to express my sincere appreciation to Safdar, the security officer at Taj Jumeirah Lakes Towers. He is highly professional, respectful, and always greets guests with a warm smile. His dedication to keeping everyone safe while providing excellent customer service truly stands out. Safdar is polite, attentive, and always willing to help, making every guest feel welcome and secure. Thank you, Safdar, for your outstanding work and commitment. You are a great asset to the hotel team.