The Beachfront by The Fives Hotels

Hayden B

We had an incredible stay at The Fives Beachfront hotel in Playa del Carmen for our honeymoon. From the moment we arrived, the service was truly next level. A huge thank you to our personal ambassadors, Alex and Yaremi, who went above and beyond to make sure we were taken care of during our entire stay. At one point my wife got sick, and Alex and Yaremi immediately stepped in to help. They arranged for fresh chicken soup made from scratch and had it delivered to our room in about 30 minutes. That level of care and attention meant so much to us and really shows how much the staff genuinely cares about their guests. Our house cleaner Bryan was also fantastic. Our room was always spotless, organized, and refreshed perfectly every day. His attention to detail did not go unnoticed. The food at the resort was honestly the best resort food we’ve ever had. Every restaurant we tried at both resorts was excellent, but the absolute top tier is the restaurant ant the beachfront hotel. Everything is made from scratch and with fresh local ingredients. It takes a little bit of time to come out, but it’s well worth the wait every time. Overall, the quality was far beyond what we expected from an all-inclusive. The rooms are excellent - freshly remodeled and come with top tier amenities. They keep a minibar stocked with snacks and drinks and they serve everything in nice glass bottles (really helps to elevate the experience). If I had to mention one small downside, it would be the wait for the shuttle around the property. Sometimes it takes about 5–15 minutes, but honestly that’s minor compared to how great everything else is. The beachfront hotel does only have one restaurant and limited grab and go options, but the larger resort next door has lots of food and entertainment at all hours. The best part of the trip was being able to come back to our room in the peace and quiet, while also being able to experience the craziness next door on our own time and schedule. Overall, this was an amazing experience, and the staff truly made it unforgettable. We can’t wait to come back!

Andres Palacios

My partner and I stayed 5 days at The Beachfront by The Fives Hotels in March 2026, and we were honestly very impressed. The whole experience felt relaxing, intimate, and perfect for a couple’s getaway. The service was outstanding from start to finish, and you can really feel the team cares about every detail during your stay. One of the things I loved most is that you also get access to the facilities at The Fives Beach Hotel & Residences, which makes the experience even better. It gives you the charm and quiet feel of a boutique stay, but with even more restaurants, pools, and options to enjoy nearby. My favorite restaurant was definitely Santa Sirena. Such a great spot and the atmosphere was amazing. Also, the drinks at Aguamala Bar are the best. They served my favorite Hendrick’s gin in a mango mix and wow… so good. A very special thank you to Elizabeth Huitrón, the General Manager, for all the attentions during our stay, and also to Mr. Mercado at the restaurant for making us feel so well taken care of. That personal touch really made a difference. Beautiful place, great service, amazing food and drinks, and a very memorable stay overall. We would absolutely come back.

Lindsey Sissón

⭐⭐⭐⭐⭐ Our stay at The Beachfront by The Fives Hotels was absolute perfection from start to finish. Every detail exceeded our expectations — from the impeccable service to the incredible food and drinks. The staff went above and beyond to make our experience unforgettable, always warm, attentive, and genuinely kind. Our room was beautiful and comfortable, the activities were so much fun, and the spa was the perfect place to relax and unwind. This trip truly created memories that will last a lifetime. We are so grateful for such an amazing experience and cannot wait to return!

Sabrina Mikl

My boyfriend & I had an amazing week at this resort. The best part of our experience was the amazing staff and the service they provided for us — especially Luis, our resort ambassador and Ricardo, our breakfast/lunch waiter in the restaurant! The room was amazing and the food was very impressive. We enjoyed every minute of our vacation here. I would highly recommend this resort to anyone and I would love to come back in the future!

Lauren Parr

We just returned home from a 7-night stay for our honeymoon and unfortunately left feeling a bit disappointed. Given that this is a high-end boutique hotel with only ~40 rooms, we were expecting a more elevated level of service. From check-in to checkout, the experience fell short. Housekeeping was inconsistent - most days essentials like towels, toilet paper, and water were not replenished. The “ambassador service,” which relies on communicating with staff via WhatsApp, was also unreliable. Responses often took hours, and when we did hear back, requests were sometimes missed or not followed through on. One of the more frustrating moments was on our departure day. We had a bellhop scheduled to assist with our luggage, but no one showed up. We ended up carrying our 50 lb suitcases downstairs while staff nearby did not offer assistance. At checkout, we were also asked to wait while two employees assisted another couple, despite our transportation already having arrived. Prior to this stay, we spent 5 nights at Excellence Playa Mujeres in Cancun, where the service was exceptional - especially for our honeymoon. Thoughtful touches like breakfast in bed, a romantic honeymoon dinner, and daily surprises in our room made the experience feel truly special. While The Beachfront did ask if we were celebrating anything, our honeymoon was only minimally acknowledged with fake rose petals the night before checkout. The contrast between the two experiences was quite noticeable, especially considering this property comes at a similar or higher price point. Another important note: there is active construction next door starting around 8am daily. If you’re hoping for a peaceful, oceanfront experience where you can hear the wave, this will impact your experience as the noise from machinery/hammering is hard to ignore. Additionally, the property itself is fairly limited in terms of amenities and activities with just the pool and one restaurant. That said, we still made the most of our time as newlyweds. A highlight was access to the neighboring hotel, where we enjoyed nightly live music on the beach and great service -especially from a bartender named Alex, who truly stood out. Overall, while the property has potential, the service and surrounding conditions didn’t quite match the expectations set for a boutique luxury experience in the descriptions. If you’re considering this area, it may be worth exploring other options.