The Fives Oceanfront

Ryan Harris

Overall, we really enjoyed our stay here! It’s a nice mid-sized hotel right on the beach. We got a suite and the room was very spacious. We liked that it had a big refrigerator to store left overs and drinks. Our bed was very comfortable! Our kids slept on the pull out sofa in the other room. The mattress was particularly uncomfortable, which isn’t so surprising since all sofa beds are sort of like that. Also, they are kids and I remember plenty of sleepovers on the floor growing up, so they aren’t picky, but wanted to call it out because even they thought it wasn’t comfy. I added a blanket as a layer between them and the springs and it was fine. We enjoyed the breakfast at the hotel! I wish I could remember the name of the woman that checked us in, but I really liked her (she had glasses and maybe some tattoos?). Anyway, she was great and a friendly face that would check in on us and asked us about our trip. Shout out to her! The only reason that I took a star off is due to the beds on the beach. My family and I went to the beach around 9:30/10:00. It wasn’t crowded at all and there was a whole row of about 6 chairs that were empty. Most had towels on them, but no one was around, so I figured they must have been from the day before and we sat down. My family went in the water and I sat and read my book for about 20 minutes. I then got up to check on my family and take some photos. When I got back to the chair where I had been sitting, and where all of our stuff was, I was confronted by another guest who said that I was sitting in his chair. He said he had put towels down at 7:00am on 4 chairs and I needed to move my stuff because they were his. I had been there at this point for at least a half hour and hadn’t seen him at all. I was confused, but then another guest told me he had a similar interact with a different guest the day before. Apparently people put down a towel at 7:00am and then it’s theirs for the whole day whether they are using it or not. This is frustrating/confusing for guests that don’t do this because there is no where to sit on the beach then if you show up any time after 8:00am as they all have towels on them. It would be great if staff could figure out a way to better monitor this so these chairs don’t go unused for hours at a time when someone else could use them. While this was an interaction with another guest (no issues with the staff), it just bummed me out. We ended up getting my family out of the water and we headed back to our room since there were no other chairs without towels (plenty of them without people on them). Anyway, just wanted to give this feedback!

hassan choueib

We stayed at this resort for a week, and the experience was outstanding from start to finish. From the moment we arrived, we were greeted by Diego, who truly made our stay seamless. He ensured that every single request we had was taken care of, and honestly, I can’t say enough good things about him. His level of service, attention to detail, and genuine care went far beyond expectations. Yoe is an incredible soul who consistently went above and beyond in everything she did, always with a smile and great energy. Giovanni was also extremely helpful at La Mare restaurant, where the food deserves a solid 10/10—absolutely exceptional. Overall, the level of service at this resort is unlike anything I’ve experienced before. The food is outstanding, the staff is remarkable, and the beach is one of the nicest I’ve seen. I highly recommend this resort and would not hesitate to return.

Chris Beene

Our server in the restaurant we dined for the most part was Fernando. He was excellent in every way, communication, service, dedication to his position. He went out of his way to make sure we were taken care of in every way, every time. I can say the same for the other waiters we had, but when he was working his shift,we asked to be sit at his station because we knew the service was going to be great. The best restaurant we ate at while we were here was the downstairs ground floor restaurant Romarley. The food was always great, better to our dining preference that compares to back home. Overall this was a good resort,we had some problems, but everything was addressed so all is good! Will recommend to anyone if you just want to relax, it doesn't have activities like most, but that's the kind of resort it is, the staff went out of their way to accommodate.

Hailey Enszer

We arrived to find that the hotel was overbooked, so they 'upgraded' us to a room with a view. . Which meant a much lower quality room with a partial ocean view. We were able to move onto the room we actually booked the next day, but we're given no monetary credit for the inconvenience. I scheduled 80min massages and hydrotherapy for the husband's birthday about 6 weeks before the trip. We were told when we arrived to the spa that there was a miscommunication and we would have to split the services.. so 50min massage one day and a 30min massage with hydrotherapy the following day. We were really looking forward to a relaxing birthday spa day, but it was awkwardly cut short. Once again, no extension on the massage or additional services offered for the inconvenience. The rooms are nice, but could definitely use some attention in maintenance (our sink was very loose, showerhead didn't have great pressure). The food options are alright - definitely better than most hotels. The restaurants' hours were a little confusing though. The staff really made our experience. Everyone who assisted us was genuinely very kind, helpful and they paid great attention to detail to ensure we were happy.

jammy King

Rooms were nice on arrival but started to see alot of cracks air-conditioning had a foul smell due to a leak on the others identifiable of the building so we couldn't use . Had a leak in the bathroom . Had to wait in 45 mins as our key card was not working Cleaners did not change the sheets and had our pillow on the floor at one point where I had to ask her to now change . Mirrors in bathroom were old and perhaps need changing . Slsi they dont clean the walk in bathroom or balcony . Jacuzzi was absolutely filthy when turned on it would spew out grainy sandy looking stuff the taps were terrible on the jacuzzi nothing like the website . Service on arrival was brilliant to start with was checked in by Diego a manager who we thought was nice , until we weren't interested in their timeshares or excursions . A representative from our transfers came to our hotel to speak with us they told us we have to speak to him outside of the hotel. The 1 or 2 tines we didn't tip we could see attitudes turn with a situation with one of the rooftops waiters asked us to practically tip , which i found really rude as we were tipping all over the place in the hotel and we paid for all inclusive . Attitudes definately changed over the days as we were going on our own excursions . Ro marley restsurand food was good ,Italian restaurant and roof top not so good , my partner ate from the rooftop restaurant twice both times feeling not so good afterwards. So it went from a warm welcome to management walking past us like we didn't exist due to timeshares and excursions . I personally wouldn't recommend or revisit this establishment again none of them due to my experience. The lifts were constantly out with one working .