The Fives Oceanfront

Ryan Harris

Overall, we really enjoyed our stay here! It’s a nice mid-sized hotel right on the beach. We got a suite and the room was very spacious. We liked that it had a big refrigerator to store left overs and drinks. Our bed was very comfortable! Our kids slept on the pull out sofa in the other room. The mattress was particularly uncomfortable, which isn’t so surprising since all sofa beds are sort of like that. Also, they are kids and I remember plenty of sleepovers on the floor growing up, so they aren’t picky, but wanted to call it out because even they thought it wasn’t comfy. I added a blanket as a layer between them and the springs and it was fine. We enjoyed the breakfast at the hotel! I wish I could remember the name of the woman that checked us in, but I really liked her (she had glasses and maybe some tattoos?). Anyway, she was great and a friendly face that would check in on us and asked us about our trip. Shout out to her! The only reason that I took a star off is due to the beds on the beach. My family and I went to the beach around 9:30/10:00. It wasn’t crowded at all and there was a whole row of about 6 chairs that were empty. Most had towels on them, but no one was around, so I figured they must have been from the day before and we sat down. My family went in the water and I sat and read my book for about 20 minutes. I then got up to check on my family and take some photos. When I got back to the chair where I had been sitting, and where all of our stuff was, I was confronted by another guest who said that I was sitting in his chair. He said he had put towels down at 7:00am on 4 chairs and I needed to move my stuff because they were his. I had been there at this point for at least a half hour and hadn’t seen him at all. I was confused, but then another guest told me he had a similar interact with a different guest the day before. Apparently people put down a towel at 7:00am and then it’s theirs for the whole day whether they are using it or not. This is frustrating/confusing for guests that don’t do this because there is no where to sit on the beach then if you show up any time after 8:00am as they all have towels on them. It would be great if staff could figure out a way to better monitor this so these chairs don’t go unused for hours at a time when someone else could use them. While this was an interaction with another guest (no issues with the staff), it just bummed me out. We ended up getting my family out of the water and we headed back to our room since there were no other chairs without towels (plenty of them without people on them). Anyway, just wanted to give this feedback!

Chan Wei Wen

Save your money and do not book their tours. Extremely lacking customer service for a hotel that touts itself as ‘luxury’. I booked the Isla Mujeres tour through the hotel, willing to pay the premium as I assumed it would be more reliable than arranging externally. Unfortunately, the tour was cancelled due to bad weather, which is understandable. However, what ensued was extremely disappointing. Only after the cancellation did we discover that the booking was handled by a third-party vendor. The hotel directed us to liaise with the vendor directly for the refund, effectively shirking responsibility despite the booking being made through them. The vendor salesperson (Gamaliel Kuyoc) initially assured us the refund would be processed within 2-4 weeks. However, more than a month has passed and we’ve yet to receive the funds. Communication has been poor and reactive - I had to follow up multiple times to even elicit a response, and only after repeated emails did they provide any update. Which was their finance team would provide an update the following week. It is now 2 weeks since then and despite additional follow ups on email and what’s app chat, there has been complete silence and no proof of payment. This level of unresponsiveness and lack of accountability is extremely frustrating. Booking through the hotel gave us a false sense of security, but in reality, you are better off taking your money down the street to the local tour operators who are more hungry for your business and responsible. Extremely unprofessional and disappointing experience with The Fives and many others online have echoed the same issues. I strongly caution guests from booking activities through the hotel and this experience left us feeling like we were scammed. With no proof of payment, it leaves us sceptical that the refund was ever initiated.

np3bond

The fives ocean front Puerto Morelos is almost perfect ..... First the service and staff are outstanding. Mariel, Diego, Rodrigo, and stepheny in Marley's kitchen were fantastic. The exterior facilities pools beaches restaurants gym bars are all top notch. The hotel is a small boutique but has more than enough activities for everyone two beautiful clean pools. A beach that has nets and a crew to clean the seaweed that is invading much of the Caribbean. The beach does have biting ants and their are mosquitos so bring bug spray. Otherwise Plenty of cabanas and chairs and great service . The food at Marley's was great. Drinks were weak but they are usually dealing with all inclusive crowd so that's not a surprise. Spa was great with incredible massages. and we even enjoyed a sound bath meditation something I've never done. Everything was priced well not cheap but not expensive The problem is the rooms. We stayed in room 510. Ocean view suite with balcony and jetted tub. While pretty on the outside and at first glance some details underwhelm and undermine the 5 star aspirations a faint smell of mildew throughout the property and hallways, poor paint jobs on finishes, cheap materials on closets, linens with holes including on blankets and day beds on the balcony. Balcony Jacuzzi needed it's jets cleaned, but also being slow to warm and with weak pressure and painted over controls. We had to have our air conditioner worked on 3x and our room was never cool. Our sliding door to the balcony handle broke and it jammed open unable to close letting in mosquitos and heat. Maintenance did respond quickly. So in short a fantastic hotel with one glaring issue room maintainince. Room cleanliness was excellent and the staff cleaning dona great job. Lastly the town of Puerto Morelos is amazing quaint filled with locals and a far cry from Cancun. Must trys are Puerto Knaa, pirata, and the speakeasy

Stéphane Jaeger-Rouse

I had the most wonderful massage with Noe today. I’m extremely picky about massage and his was the best I have ever had, by far. He made me really comfortable, the pressure I had asked to be firm was just that, firm without being too hard. There was gentleness in his movements at the same time. The room was quiet and peaceful, and he offered me a cup of herbal tea in the relaxing room afterwards. If you need a great massage, this is the place to be and the masseur to ask for! Thank you Noe

jacqueline sarah

We have returned home after our second visit to the fives oceanfront. Absoltly wonderful stay. After a rocky start due our accomodation not being what we had booked and not up to standard Erica and her team saved our holiday with changing us to an amazing suite. I can not than her enough for all her help and attention. GRACIAS.Our stay was amazing, staff freindly thoughful and with great guest care. Romarley was sooo good, food delicious and the coctails and veiws stunning, highlight was the staff. Thankyou to all for your food recomendations, friendly attitudes and smiles. It does make a holiday grrat when you are made to feel so welcome. We will be back!