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  Back Home Destinations Caribbean Mexico The Pyramid Cancun   
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Located In: Mexico

The Pyramid Cancun

Google Logo 3.9 Google reviews (6804)
Best Price From €1329pp
Free Room Upgrade to a Pyramid Master Suite *
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this ...

Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this magnificent all-inclusive sanctuary is the perfect choice for an unforgettable romantic escape. Chic rooms and divine dining options can also be expected, helping to ensure that every comfort you could possibly wish for is close at hand during a fabulous holiday in the vibrant resort of Cancun.

How far is the nearest beach?

The Pyramid Cancun is located next to the beach.

Distance from resort centre

The hotel is close to a range of shops, bars and restaurants.

Distance from the airport

Cancun International Airport is approximately 16km away from The Pyramid Cancun.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Spa
Adults-Only
For Families
Click to read more
Accommodation
Pyramid Standard
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers (upon request)
  • Hairdryer
  • Iron and ironing board
  • Safe
Pyramid Junior Suite
  • Plunge pool (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers (upon request)
  • Hairdryer
  • Iron and ironing board
  • Safe
Pyramid Master Suite
  • Jacuzzi or plunge pool (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
Sian Ka’an Standard (Adults-Only)
  • Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Chromecast
  • Tablet
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Espresso coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
  • Turndown service
Sian Ka’an Master Suite (Adults-Only)
  • Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
  • Jacuzzi (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Chromecast
  • Tablet
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Espresso coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
  • Turndown service
Facilities

Facilities

  • Swimming pools
  • Restaurants
  • Bars
  • Beach clubs
  • Gym
  • Spa
  • Adults-only zones (including restaurants, bars, beach clubs and relaxation areas)
  • Tennis and multi-purpose court
  • Beach and pool volleyball
  • Beach soccer
  • Tightrope
  • Archery
  • Yoga
  • Pilates
  • Zumba
  • Aqua aerobics
  • Pool contests
  • Mega Jenga
  • DJ sessions
  • Evening entertainment (including live bands, themed parties and entertainment at the Atrium and Oasis Arena)
  • Adults-only entertainment
  • Parking
  • 24-hour reception
  • Currency exchange
  • Laundry service (local charge)
  • Babysitting service (local charge)
  • Meeting rooms and facilities
  • Wedding and honeymoon services

*Please note that charges may apply to some activities and for the use of some facilities.

All-Inclusive

All-Inclusive

The Pyramid Cancun is an all-inclusive luxury resort with adult-only exclusive areas. There is great diversity of all-inclusive culinary options: gourmet restaurants, Mexican, Italian, Japanese, international, seafood, sushi, and snacks.

The programme generally consists of breakfast, lunch and dinner, served in a variety of restaurants. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Careyes

  • Gourmet cuisine
  • Serves dinner
  • Reservations required

The White Box

  • Mediterranean gastrobar
  • Serves lunch and dinner

Sakura

  • Japanese-Peruvian fusion
  • Serves dinner
  • Reservations required
  • Adults-only

Cocoa

  • Restaurant and beach club
  • Serves breakfast and lunch, à la carte
  • Seafood and grill
  • Adults-only

Bites

  • Located in Market Place Food Hall
  • American cuisine
  • Serves lunch

Maki Taco

  • Located in Market Place Food Hall
  • Mexican-Japanese fusion cuisine
  • Serves lunch and dinner

Le Buffet

  • Located in Market Place Food Hall
  • Serves breakfast, lunch and dinner, buffet style

Bites Tatish

  • American cuisine
  • Serves lunch and snacks

Maria Bonita

  • Mexican cuisine
  • Serves dinner

Dos Lunas

  • Italian cuisine
  • Serves dinner
  • Reservations required

Bahia

  • Steakhouse
  • Serves dinner
  • Reservations required

Hacienda Sarape

  • Mexican cuisine
  • Serves lunch and dinner

Akeru

  • Mexican-Asian fusion cuisine
  • Serves dinner

Tun Kul

  • Food hall buffet
  • Serves breakfast, lunch and dinner

Il Forno Dos Lunas

  • Italian trattoria
  • Serves lunch

La Placita

  • Serves fast food at lunch and dinner (including burgers, chicken, tacos, tortas and pizza)

Hippie Chic

  • Snacks station by the sea
  • Serves ceviche, pizza, burgers and ice cream at lunchtime

La Trattoria

  • Italian trattoria
  • Serves lunch and dinner

Tatish

  • Serves breakfast, lunch and dinner, buffet style

Benazuza

  • Molecular cuisine
  • Serves dinner
  • Reservations required
  • Adults-only
  • Included for Sian Ka’an guests (local charge for Pyramid guests)

The Black Sens

  • Dark experience
  • Serves dinner
  • Reservations required
  • Adults-only
  • Included for Sian Ka’an guests (local charge for Pyramid guests)

Le Petit Chef

  • Culinary demonstration on your table
  • Serves dinner
  • Reservations required
  • (Local charge)

Miramar

  • Restaurant and beach club
  • Seafood and grill specialties
  • Serves lunch
  • (Local charge)

Sian Ka’an Beach Club & Spa

  • Serves wraps and snacks
  • Adults-only
  • Exclusively for Sian Ka’an guests

The Pyramid Beach Club

  • Serves wraps and snacks

24-hour room service is available (local charge, included for Sian Ka’an guests).

Offer Details

Free Room Upgrade to a Pyramid Master Suite *

Free Room Upgrade to a Pyramid Master Suite *
*Room Upgrade between dates: 03/12/2025 - 24/12/2026

Pyramid Standard -> Pyramid Ocean Front

Pyramid Junior Suite - Pyramid Master Suite

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 3.9 Google reviews (6804)
Darren Di
My family and I stayed at the Pyramid for 5 days and 4 nights. Pros: 1. Access to beach was easy. Beach was beautiful. 2. Pools are great. Good for kids of all ages. They have a wading pool for toddlers or kids that are still learning how to swim and deeper ends for older kids. 3. Good selection of restaurants (hard to get reservation though). Plenty of food options to try and multiple cuisines. 4. Staff were friendly and hard working. Cons: 1. The rooms are outdated but more importantly they smell musty. When our concerns were brought to staff, their solution was to spray Febreeze like fragrance which only masked the issue and not address the underlying concern. 2. Bathrooms were not clean. On one day in particular, there was fecal matter on the bathroom floor. The issue was brought to the staffs attention and to my dismay it was still there when I went to use the restroom again later during the day. 3. Buffet options are limited in food. 4. Beach chairs are limited. For the amount of guests that stayed when we were there, more beach chairs should've been available. Ultimately, I do not plan on returning to The Pyramid Cancun with my family due to these reasons. I sincerely hope that changes are made, especially on the cleanliness of the facilities as well as the outdated rooms and it's weird smell.
Zainab Dinari
I travelled to this resort with my two children, ages 13 and 10. When we arrived after travelling all day, the check in desk was closed. We proceeded to go to the check out desk and stood there for 20 minutes without being acknowledged. We were than told, we were at the wrong desk and directed to another desk. When we checked in, the rules of the resort were not explained to us. We knew to make sure to keep the room clean and understand the rules from staying at previous hotels about damage deposit fees. We paid the resort fees, and the lady told us to proceed to our room. It is a big resort; all she told us was to go out the doors and take a left. We were lost, so we asked a worker for help. He helped us to our building, but it was like a 5 minutes’ walk. There’s no way we would’ve found it on our own. The first day while walking around, we did notice we were stared at a lot. We are covered as we are a Muslim family, so we understand we stick out. Its ok, maybe its not common for these places to have different types of families so we ignored it as much as we could. We were on vacation and were trying to not let it get to us too much. One of the days, we had brought back a drink, and it had spilled. We tried to call concierge to tell them about it, so they can get someone to clean it. I didn’t want it to damage the ground. No one answered at concierge, as the room doesn’t have paper towels we used a towel. The next morning, I received a letter saying that I needed to contact concierge. They proceeded to tell me that housekeeping had found that I had stained 2 towels and must pay to replace the towels. The charge would be $28USD/towel. I proceeded to tell them that I was not told about covering any costs as it’s a resort and they must deal with stains all the time. They told me to come to the desk to talk to them and then advised I talk to the manager the next day as she will be in. During this time, housekeeping stopped coming to the room. They said I had to pay the balance as soon as possible and not at the end of the stay. The discount they had offered me was 460pesos which I paid for that night, because I got several calls to my room harassing me about this pending payment. I’m disappointed that happened, I did inform them due to this I will not be able to tip the housekeeper at the end of my stay because of the circumstances. For a resort with an amazing pool, I was hoping to spend most of my time at the beach and the pool. During the stay we went to the pool twice and the beach 3 times. We felt uncomfortable because the staring was getting to us. So much that when we would walk by a group of people, they would stop talking and all turn and look at us. We didn’t bother other people, just kept to ourselves and did our own thing. I had scheduled two excursions during the trip and our stay was for 10 days. We did the second excursion on Tuesday and were leaving the Friday after. The remaining days (Wed, Thurs, and Fri) we did not leave our hotel room, except to eat. We were done with the stay and wanted to return home. I was excited to go on this trip as I’m a single mother. Saving up for this trip was a lot of work and I felt we all deserved this trip to relax. Due to the trauma from this experience, we will not be returning to Cancun. I hope others have better experiences than this and are taken care of better than we were. Save yourself the grief and do not stay at this resort.
Jay
I travel a lot, maybe 60-90 nights a year in a hotel or resort and I’ll have to say this resort is the worst I have ever experienced. Booked a double bed room, received a single bed, was told they didn’t have any other rooms and is based on availability. They said they could accommodate with sending a twin bed. They sent one and left it outside our room with stains all over it. They didn’t even bother setting it up or sending additional bedding. It didn’t even fit in our room. Then the worst part of it all was that for the 4 days we were there we could not get reservation in any of the restaurants, for the first time in my life I had to uber eats food everyday at an all-inclusive resort. None of the customer service folks had any empathy or care to help us. Also everything shuts down at 10-11pm. There are soo many better options in the area, stay away from this place, looks good in pictures, but is a miserable place to stay.
Gina Armanyous
⭐ Google Reviews — English Version (direct & accessible) Disappointing stay – would not recommend We stayed here for two weeks and paid €1500 per person, but it was absolutely not worth the money. The hotel calls itself “all inclusive”, yet in some restaurants you still have to pay for your drinks. For the better restaurants you need to book in advance, but for three days in a row we couldn’t get a reservation anywhere because everything was fully booked. Customer service was also very disappointing. A misunderstanding about a reservation — which we had already sorted out — was brought back up again as if we had done something wrong. They asked us to show proof of cancellation, and there was even talk of checking security camera footage, which felt intimidating. At check-out, we found out the issue still hadn’t been communicated internally. Instead of the lobby simply calling the concierge, we had to walk all the way back to our own building to tell him again that the issue was already solved. That’s a seven-minute walk there and seven minutes back in the heat, all because they didn’t pass on the information. For such a big and supposedly luxurious hotel, this felt very unprofessional. Basic facilities were also poorly managed. The towel service was inconsistent and one day there were no clean towels at all. You can only get drinks from 11:00 onwards, the buffet food is average at best, and I even received a cup with a lipstick stain on it. The sunbeds are hard and uncomfortable, and the bar is often so busy that you wait far too long for a drink. Overall, this feels more like a 2- or 3-star hotel rather than a 4-star resort. We were treated unfriendly on multiple occasions, and simple things were made unnecessarily difficult. I would not recommend staying here if you want value for your money.
Ginae Lasalle
Overall the resort is pretty and relaxing but there were a lot of cons to this place. For starters everything closes at 11pm, you have to make reservations for majority of the restaurants and most of the time they are fully booked, me and my family came across multiple workers who seems like they didn’t wanna serve us or had a problem giving out multiple meals to one person even tho it’s an ALL INCLUSIVE, they charge for room service, there’s also a lot of people inside and outside the resort who constantly try to get you to go out and it became very obnoxious after a few days, the beach waves are very strong making the ocean un swim able which was disappointing. Overall I wouldn’t stay here again for a 8 day trip or in general just being honest.
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