The Waters Khao Lak by Katathani Collection

D.B

I had an absolutely incredible stay at this hotel and couldn’t recommend it more highly. From the moment I arrived, the staff were warm, welcoming, and genuinely attentive, making me feel at home straight away. The room was beautifully presented—spotlessly clean, comfortable, and thoughtfully designed, with every detail clearly considered. The staff were incredibly attentive and extremely kind, always going above and beyond to help with anything I needed. The facilities exceeded expectations, and the overall atmosphere of the hotel was both relaxing and luxurious. Everything ran seamlessly, and any requests were handled quickly and professionally. It’s rare to find a place that delivers such consistently high standards across service, comfort, and experience. I would absolutely stay here again and wouldn’t hesitate to recommend it to anyone looking for an exceptional hotel experience.

Dawn Rickells

Had a lovely 7 night stay at the waters. Our first impressions was a nice clean hotel. Our room had a beautiful swim up area. Sun shone from 8am all the way through the day. Not far from reception and bar. Room service was used several times. Maids were very good, leaving plenty of water and other items. Bed was comfortable and cleaned daily. Definitely would stop again.

Steve Thompson

Loving staying at the Waters! We originally had an upstairs room over one of the pools, but upgraded to a grounds floor room with direct access to the water from our patio area. The rooms are clean (and well cleaned daily - loving the artistic towel animals from the maid!!) and spacious with great bathrooms. Breakfast is good and they have special order sheets with options for vegetarians and gluten free. It is central to Bang Niang with loads of restaurants and bars within easy walking, as is the night market. Really recommend!

MissD

Firstly, my booking was through booking.com. I’m a solo traveller and I booked the waters as it’s a sister hotel to the Little Shore. But sadly there are zero similarities. I used the ‘contact the hotel’ button a day prior to arrival to request a transfer from a local hotel. To which no one bothered to reply. I booked a pool access room but was told the pool closed at 7pm (I checked in at 7pm). The room was tidy but there were ants on all the surfaces. And from the moment I walked into the room I felt as though I was being bitten all over by tiny bugs. This stopped the moment I left. I called reception to ask for info about the markets but she sent the bellboy to take me to reception. Here I was told the markets are too far to walk and a taxi would be there in 10 mins. I’d previously researched this and found the conflicting info a bit odd. Especially the taxi being 10 mins away as they are everywhere. I’m assuming she knew the particular driver as she quoted me before he arrived. Whenever I use public transport in areas I’ve not been before, I always use maps to verify the route. In this case I had no idea where he was taking me, but using maps I watched as the driver went so far out of the way then doubled back again before dropping me off. What should have been 4 mins took 12-13 mins. I would’ve walked!! It appears as though she gets a cut of the extra money charged. After that I lost faith in the taxi drivers and had to walk another 30 mins at night to get to my next destination.Very disappointing experience. Glad I’ve booked private transfers out. The 2 stars are for the pool. It looks inviting, but it’s closed so I can’t say for sure. I definitely know I won’t be returning nor recommending The Waters resort.

Kay Asher

We stayed for two weeks, the last week of November to the 5th of December. From the minute we arrived we were treated with smiles, kindness and 5* service. We were shown to our villa where the gentleman explained the workings of our room and who to contact if we needed anything. From the moment we entered the room, we knew we'd enjoy our stay. The small touches such as the Splash bar being just a swim away, the canoe service, toiletries, room service and we can't forget the maids who did an excellent service keeping our room clean, stocked and tidy. The cose proximity to amenities such as bars, beach, restaurants, and the main road was the main reason we chose this hotel. The swim up room was a bonus. There was nothing like walking straight out to a patio area and into the pool. Any hiccups we had, losing a room key and a remote, were dealt with in minutes, no questions asked, we later found both, which we just misplaced them amongst our clothes. My only quibble is with the room design, having to open the curtains to open the sliding door and banging our heads on the telly which was next to said door. The staff, every single one, was polite and professional. The grounds were stunning, pools were clean and inviting. Our room was in the shade all day, perfect for us as we're not ones to bake in it. Drinks and room service food was delicious and reasonable in price. Well done to everyone, we'll be back!