The Westin Siray Bay Resort & Spa

Arjun Mehra

Excellent Stay and Truly Exceptional Service at The Westin Phuket! We recently had a fantastic stay at The Westin in Phuket and wanted to highlight the truly outstanding service provided by the staff. From the moment we arrived, the welcome was warm and genuine. A special thank you to Piano for her incredibly friendly welcome and for taking the time to share helpful tips for exploring the area—it really set a positive tone for our entire trip. The room itself was beautiful, very clean, and extremely comfortable. We especially loved the feature of the semi-private attached pool, which provided a relaxing and exclusive experience. The views of the bay from the hotel are absolutely stunning and a joy to wake up to. The breakfast was also excellent, with a great variety of delicious options to start the day. However, the team truly went above and beyond when we made a mistake on our departure day. We realized we had forgotten an essential item in our room after we were already on the way to the airport. Thanks to the immediate and rapid help of Gae, the forgotten item was quickly located and brought out to us, saving us a massive amount of stress and delay. This level of dedicated service is truly exceptional and deeply appreciated. Thank you to the entire staff at The Westin Phuket for making our vacation so memorable and stress-free. We highly recommend this beautiful hotel!

Carlos A. Marrero-Rolón

The hotel itself is really nice. It is a nice property with a A+ location. However, the hotel need some renovations and maintenance. Our room was spacious and attractive with a beautiful view but felt outdated. Furniture looked worned and shower floor needed some thoroughly cleaning. We also experienced a clogged shower drain. Overall, the hotel could benefit from fresh paint some general maintenance. Beaides that, the hotel staff was very kind and attentive.

Martin Pelletier

This stay was absolutely amazing and the room was one of the best upgrades I ever got with Marriott. The staff is very friendly and helpful. Our check in experience with Komgkwan was phenomenal. We tried the afternoon floating tea set and it was a great experience. The only downside was the hot water that came in a pot also used for coffee so the water didn’t taste so good. The hors d’oeuvres were delicious and plentiful. The beach is really nice and feels very private. We couldn’t do the romantic beach dinner as it was already booked for both nights we were staying, but we saw the set up and it seemed to be a wonderful experience.

Tony Thomason

I can’t say enough wonderful things about this place! The views from every room are amazing. The quality of service from the staff is beyond top-notch. I have never felt more relaxed and at home then I have at the Westin in Siray Bay. If could, I would live here forever! Especially in one of the rooms where you have a private pool on the balcony. You MUST choose this option!! You deserve it! The staff is beyond incredible. I have worked in the service industry for over 20 years, and every single person I interacted with would get an A+ The buffet is top notch, the beach is immaculate. If you got the room with a pool I told you about, you don’t want to ever leave. I had a private driver the whole time I was in Phuket… Best decision I ever made! He showed me the coolest places to go to, what to avoid and he also owned a restaurant and laundromat right by the hotel. I ate like a king for cheap, and I felt very taken care of in a foreign country. Message me and I’ll happily give you his details

Luoxi Zhao

The hotel is located extremely remotely. The nearest area, Phuket Town, is about a 15-minute drive away, and everything else is even farther, making it very inconvenient to get around. I stayed for five consecutive nights, and the breakfast never changed at all. The service staff clearly couldn’t keep up with the pace—dishes were cleared very slowly, and many food items were constantly running out. When I was taking a nap at noon, housekeeping rang the doorbell. I asked if they could clean the room at 4 p.m. instead, but the staff member bluntly replied, “I go home at 4.” The guest room itself was extremely old and worn down, almost to the point of being dilapidated. Of course, the hotel does have its strengths. The scenery is beautiful, with stunning ocean views and sunsets. Because the property is built on a hillside, it offers golf-cart transportation between the rooms and the lobby. The staff operating these carts were very friendly and helpful. One night, the air conditioning in my room broke down. The maintenance team came promptly to fix it, and the next day the hotel sent a fruit platter as a gesture of apology, which I truly appreciated.