The Westin Siray Bay Resort & Spa

Harj Mehat

So this is the first review having been here for 24 hrs. Maybe somewhat critical as I am a training and management professional. Rooms are spacious and clean and well equipped. Great views and good facilities. Built into hillside so one may need a buggy to get around which can be done easily by contacting reception. The reception staff are polite and friendly and check in was simple. Restaurant and IT system.... the restaurant staff in evening were friendly. However they lack training and supervision, no consistency in knowledge and attention and front of house lacks efficiency and professionalism. Not the fault of employee but of management or lack of it Example.. I had three different waitresses ask me the same thing..leading to misunderstanding as to who was doing what. Wife was not well, so some empathy to recommend or guide her with food options would have been nice. (note there is a difference between sympathy and empathy). IT system...seems that staff dont know how to use it or it is not fit for purpose...maybe both. We could not remember which restaurant we had booked and when.. staff not able to look this up on thier system. We were given a card to carry around to get stamped as we were half board. Along with a room key..this needs to change..the IT system should be able to keep our account upto date without carrying a paper around to each restaurant. Recommend an electronic bracelet for room and restaurant entry connecting and updating the customer account. Cleanliness.. plenty of hand sanitiser in reception, however..just one on staff desk, in a large restaurant serving buffet etc Everyone sharing tongs...illness waiting to happen?. recommend at least four more sanitising stations to encourage customers to use it in and around restaurant Breakfast, staff seemed less happy, didn't get additional cutlery for wife when she sat down and didn't clear plates. Gym.. small but clean and well equipped with water and towels and sanitiser. Good ambience and great view. The gardens and pool are beautiful and wonderful views. A few showers near the main pool would be good for bathers to use (Horizon Pool) This hotel has a lot of potential and with some simple changes to policy, training and the IT system would make it a whole lot better. The small things often make the biggest difference. train the trainers, reward and recognise good leaders, motivate staff to ensure consistency.

chrishullphoto

Just Amazing!!!! Our first stay in Phuket was at the stunning Westin resort. The location that the hotel is nestled in is just beautiful, and the design is by much in keeping with the Thai style. The room we had with shared outside pool was just bliss and very comfortable fir the duration of our stay. We ate at EEST Thai restaurant every night because the food was just delicious and wanted to try different dishes 😄 Beach was also stunning and private too so just for hotel guests and was never very busy, so felt extra special. Would highly recommend staying here in Phuket if you want a quieter stay and a bit further away from the main hussle and bussle. Only thing I didn't try out was the gym, but there's always next time😁

Erena Racquel Chan

I really wish the hotel staff can see this comment. My boyfriend and I stayed at the Westin in March and the stay was lovely. Thank you for the room upgrade and it was a huge room, more than enough with huge balconies. Also thank you for all the amenities like birthday cakes and all the flower pedal decoration was stunning. During the stay, my boyfriend wasn't feeling great but the hotel nurse took care of him and the front desk agent even remembered and ask if he is feeling better the next day since we cancelled the shuttle to Phuket Old Town because he wasn't feeling well. I really do appreciate every single staff there, they were all so kind. You made our trip really special.

sarayu agarwal

We had a truly wonderful stay at the The Westin Siray Bay Resort & Spa Phuket. The property itself is stunning—set on a hillside with beautiful views, yet very easy to navigate thanks to the electric golf carts that are always just a quick call away. While the rooms are slightly dated (and currently being renovated), everything else more than makes up for it. What really stood out to us was the exceptional staff. They consistently went above and beyond to make us feel welcome and comfortable. The breakfast team thoughtfully remembered our order each morning, which added such a personal touch to our stay. When our 3-month-old daughter wasn’t feeling well, the front desk promptly arranged for an in-house nurse—something we deeply appreciated as new parents. The private beach is another highlight—peaceful, scenic, and equipped with very comfortable sun beds. The only minor downside is that it’s a bit rocky, and swimming is limited to certain hours due to low tide. The hotel’s location is also a big plus—tucked away in a quiet area, far from the crowds and hustle of Phuket, yet only about a 20-minute drive to the Old Town. Overall, a fantastic experience. We would absolutely recommend this property for a relaxing and well-cared-for stay.

Carlos A. Marrero-Rolón

The hotel itself is really nice. It is a nice property with a A+ location. However, the hotel need some renovations and maintenance. Our room was spacious and attractive with a beautiful view but felt outdated. Furniture looked worned and shower floor needed some thoroughly cleaning. We also experienced a clogged shower drain. Overall, the hotel could benefit from fresh paint some general maintenance. Beaides that, the hotel staff was very kind and attentive.