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Located In: Dubai

Al Habtoor Grand Resort, Autograph Collection

Google Logo 4.4 Google reviews (6892)
Best Price From €739pp
Jun 2026
€849 pp
Half Board
Jul 2026
€899 pp
Half Board
Aug 2026
€949 pp
Half Board
Sep 2026
€959 pp
Half Board
Oct 2026
€1069 pp
Half Board
Nov 2026
€1149 pp
Half Board
Dec 2026
€1109 pp
Half Board
Jan 2027
€1149 pp
Half Board
Feb 2027
€1129 pp
Half Board
Mar 2027
€1189 pp
Half Board
Apr 2027
€1129 pp
Half Board
May 2027
€1139 pp
Half Board
Up to 65% Off, Free Room Upgrade to Tower Ocean Front, Free Board Upgrade to Full Board Dine Around, 3hrs Free Drinks, Bonus Night, Free Kids All Inclusive & Free Private Transfers*
Overview
Accommodation
Important Notes
Facilities
Premium Full-Board
Habtoor Grand Club Lounge
Premium Half-Board
Ladies’ Night
Dining
All Inclusive
Full Board
Half Board
Offer Details
Hotel Reviews
More...
Overview

Overview

A stylish and impressive family beachside resort, the Al Habtoor Grand Resort, Autograph Collection, sits on the fabulous Jumeirah Beach next to Dubai Marina. Indulgent days and romantic evenings are assured with a high level of service and attent...

A stylish and impressive family beachside resort, the Al Habtoor Grand Resort, Autograph Collection, sits on the fabulous Jumeirah Beach next to Dubai Marina. Indulgent days and romantic evenings are assured with a high level of service and attention to detail. Key features include ultra-stylish rooms, connecting rooms ideal for families and suites filled with 5-star luxuries, and boasting spectacular views. Within the resort is the exclusive Elixir Spa and there are superb culinary treats in the exquisite restaurants. Add to this direct private beach access, child-friendly activities, shopping, plus entertainment, and you have a truly decadent collection of privileges for an unforgettable Dubai holiday.

Highlights of Al Habtoor Grand Resort, Autograph Collection

  • Sensational beachside location, adjacent to Dubai Marina
  • An eclectic selection of indoor and alfresco restaurants and nightlife
  • Superb facilities for all ages
  • Children's club
  • Children's water slides
  • Recreational outdoor and indoor games
  • 3 swimming pools, including an infinity pool overlooking Jumeirah Beach

Room Features include: TV | 24-hour room service | Complimentary bottled water | Nespresso coffee machines and tea-making facilities | Minibar | Bathrobe and slippers | Hairdryer | Make-up mirror | Iron and ironing board | In-room safe | Writing desk | Telephones | Air conditioning | Wi-Fi

How far is the nearest beach?

The Al Habtoor Grand Resort, Autograph Collection, leads out directly onto a beautiful private soft-sandy beach.

Distance from airport

Dubai International Airport is approximately 33km from Al Habtoor Grand Resort, Autograph Collection.

Pools
Bar
Gym
Spa
Wifi
Click to read more
Accommodation
Tower Room Partial Sea View

Featuring a host of 5-star amenities, these rooms offer a delightful space to relax in with views over manicured gardens or the glistening waters of the ocean (Oceanfront Rooms). There's the choice of a king-size bed or twin beds, and a luxurious en-suite bathroom. Tower Partial Sea View Room pictured.

Room amenities include:

  • Option of additional rollaway bed
  • Seating area
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Tower Family Room

Larger than standard guestrooms and accommodating up to a family of 4, these rooms enjoy a partial ocean view. There are a host of amenities and privileges designed to provide optimal comfort and convenience.

Room amenities include:

  • Twin beds
  • Sofa bed
  • Option of additional rollaway bed
  • Living area
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Club Partial Sea View Room

Featuring exclusive lounge privileges, and 5-star amenities the Club Room is a fantastic choice for a special holiday in Dubai. Set on a high floor, you'll enjoy spectacular views of either the dazzling oceanfront or resort gardens.

Room amenities include:

  • Exclusive Club Lounge access
  • Option of additional rollaway bed
  • Seating area
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Family Suite

A stylish and spacious room that can accommodate up to 2 adults and 2 children.

Suite amenities include:

  • King-size bed or twin beds
  • Separate living area
  • Sofa bed
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Club Suite

Located on the club level on the upper floors of the resort, this is a 1 bedroom suite with fantastic ocean views.

Suite amenities include:

  • Exclusive Club Lounge access
  • King-size bed
  • Up to 2 additional rollaway beds on request
  • Separate living area
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Ambassador Suite

The most spacious of all accommodation and with exclusive Club Lounge access, the Ambassador Suite is a luxury space of tranquillity. 1 large bedroom with king-size bed, a separate lounge and master en-suite in addition to a guest bathroom, ensures complete privacy. There are fantastic views from this oceanfront location and an array of ambassador privileges and amenities.

Suite amenities include:

  • Exclusive Club Lounge access
  • King-size bed
  • Up to 2 additional rollaway beds on request
  • Separate living area
  • Dining area
  • Work desk
  • Dual-line telephone with voicemail
  • 2 Flat screen TVs
  • Bathroom with bathtub, separate rain shower and double vanity area
  • Extra bathroom for guests
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Tower Oceanfront

Room amenities include:

  • Option of additional rollaway bed
  • Seating area
  • Work desk
  • Dual-line telephone with voicemail
  • Flat screen TV
  • Bathroom with bathtub and separate rain shower
  • Bathrobe and slippers
  • Hairdryer
  • Coffee and tea making facilities
  • Minibar
  • Complimentary bottled water
  • In-room safe
  • Wi-Fi
  • 24-hour room service

Important Notes

Important Notes

Please note that the Club Lounge is temporarily closed for enhancement works. Alternative arrangements are available for eligible guests during this period.

Facilities

Facilities

  • Private beach
  • Swimming pool
  • Children’s pool
  • Whirlpool
  • Elixir Spa with a multitude of luxurious treatments
  • Fitness centre
  • Squash courts
  • Water sports including sailing, diving, snorkelling and water-skiing
  • Children's club
  • Babysitting service (local charge)
  • Beauty salon and barber
  • Restaurants
  • Coffee house
  • Numerous bars and lounges
  • Complimentary valet parking
  • Concierge
  • Laundry
  • Conference facilities
  • Wedding services
  • Wi-Fi
  • 24-hour room service
Premium Full-Board

Premium Full-Board

PREMIUM FULL BOARD PACKAGE

Includes breakfast, lunch and dinner + 3-hours drinks at Polo Bar

ALL DAY DINING - Al Dhiyafa Grand Kitchen

  • Breakfast: 6:30 AM – 10:30 AM
  • Lunch: 12:30 PM – 3:30 PM
  • Dinner: 6:30 PM – 10:30 PM
  • *Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

3 HOURS DRINKS PACKAGE - Polo Bar

  • From 4:00 PM – 7:00 PM
  • Selected house beverages

MORE PARTICIPATING OUTLETS

  • Luciano’s Restaurant
    • Opens from 12:30 PM – 11:30 PM
    • Last order: 11:15 PM
  • The Underground Pub
    • Opens from 12:00 PM – 3:00 AM
    • Dinner: 6:30 PM – 10:30 PM
  • Al Sama Pool Bar
    • Opens from 12:30 AM – 8:30 PM
    • Food service from 11:30 AM – 7:30 PM
  • Al Manara Beach Bar
    • Opens from 12:30 PM – 8:30 PM
    • Food service from 11:00 AM – 6:00 PM
  • The Grand Grill
    • Lunch: 12:30 PM – 3:00 PM
    • Dinner: 6:30 PM – 10:30 PM

For A La Carte option, you may choose a starter, main course, and a dessert from the items with this symbol “ ” inclusive of water, coffee, or tea per guest.

*Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

NON-PARTICIPATING OUTLETS

  • Kimura-Ya

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Habtoor Grand Club Lounge

Habtoor Grand Club Lounge

When you book a room with Club Lounge access, you can enjoy an abundance of privileges to make your stay at Al Habtoor Grand Resort, Autograph Collection, truly special. Habtoor Grand Club Lounge benefits include the following:

  • Open from 6.30am to 10.30pm
  • Breakfast (6.30am to 10.30am)
  • Afternoon tea and snacks (3pm to 5pm)
  • Happy Hour (6pm to 8pm, guests under the age of 21 are not permitted during this time due to the open bar age restriction)
  • Tea, coffee and soft beverages throughout the day
  • Private check-in and check-out at the Habtoor Grand Club Lounge Reception (8am to 11pm)
  • Selection of welcome beverages
  • Concierge service
  • Selection of local English or Arabic newspapers available daily
  • Complimentary internet in-room and at the Habtoor Grand Club Lounge
  • One hour use of the Habtoor Grand Club Lounge meeting room (per day, booking required)
  • Use of the Habtoor Grand Club private dining room for up to eight guests (booking required)
  • Late check-out until 2pm (subject to availability)
  • Express check-out service

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Premium Half-Board

Premium Half-Board

PREMIUM HALF BOARD PACKAGE

Includes breakfast, lunch or dinner + 3-hours drinks at Polo Bar

ALL DAY DINING - Al Dhiyafa Grand Kitchen

  • Breakfast: 6:30 AM – 10:30 AM
  • Lunch: 12:30 PM – 3:30 PM
  • Dinner: 6:30 PM – 10:30 PM
  • *Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

3 HOURS DRINKS PACKAGE - Polo Bar

  • From 4:00 PM – 7:00 PM
  • Selected house beverages

MORE PARTICIPATING OUTLETS

  • Luciano’s Restaurant
    • Opens from 12:30 PM – 11:30 PM
    • Last order: 11:15 PM
  • The Underground Pub
    • Opens from 12:00 PM – 3:00 AM
    • Dinner: 6:30 PM – 10:30 PM
  • Al Sama Pool Bar
    • Opens from 12:30 AM – 8:30 PM
    • Food service from 11:30 AM – 7:30 PM
  • Al Manara Beach Bar
    • Opens from 12:30 PM – 8:30 PM
    • Food service from 11:00 AM – 6:00 PM
  • The Grand Grill
    • Lunch: 12:30 PM – 3:00 PM
    • Dinner: 6:30 PM – 10:30 PM

For A La Carte option, you may choose a starter, main course, and a dessert from the items with this symbol “ ” inclusive of water, coffee, or tea per guest.

*Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

NON-PARTICIPATING OUTLETS

  • Kimura-Ya

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Ladies’ Night

Ladies’ Night

The Al Habtoor Grand Resort, Autograph Collection, hosts a ladies’ night every Tuesday, at the Underground Pub, where female guests can enjoy 3 complimentary drinks.

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities..

Dining

Dining

Luciano's

  • Cuisine: Mediterranean
  • Opening hours: 12:00 PM - 11:30 PM

The Underground Pub

  • Cuisine: British Pub
  • Opening hours: 12:00 PM - 3:00 AM

Al Dhiyafa Grand Kitchen

  • Cuisine: International Buffet
  • Opening hours: 6:30 AM - 10:30 PM

Polo Bar

  • Cuisine: International
  • Indoor and seasonal outdoor seating

Al Sama Pool Bar

  • Cuisine: International Snacks & Refreshments
  • Poolside drinks, ice creams and light bites

Al Manara Beach Bar

  • Cuisine: International
  • Beachside drinks and snacks

Acacia Lounge

  • Cuisine: International
  • Lobby lounge serving refreshments and light bites

White Lounge

  • Cuisine: International
  • Opening hours: 4:00 PM - 2:00 AM
  • Dress code: Smart Casual

The Grand Grill Restaurant and Lounge

  • Cuisine: Steakhouse
  • Opening hours: 12:00 PM - 11:30 PM

Kimura-ya

  • Cuisine: Japanese
  • Opening hours: 12:00 PM - 1:00 AM

Club Lounge

  • Exclusive lounge for eligible Club guests
  • Currently closed for enhancement works with alternative arrangements available

Horizon Lounge

  • Cuisine: International
  • Adults-only lounge experience

O Beach Dubai

  • Cuisine: Asian Fusion
  • Beach club dining and entertainment experience
All Inclusive

All Inclusive

ALL DAY DINING - Al Dhiyafa Grand Kitchen

  • Breakfast: 6:30 AM – 10:30 AM
  • Lunch: 12:30 PM – 3:30 PM
  • Dinner: 6:30 PM – 10:30 PM
  • *Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

DRINKS PACKAGE

  • From 12:00 PM – 11:00 PM
  • Selected house beverages

MORE PARTICIPATING OUTLETS

  • Luciano’s Restaurant
    • Opens from 12:30 PM – 11:30 PM
    • Last order: 11:15 PM
  • The Underground Pub
    • Opens from 12:00 PM – 3:00 AM
  • Al Sama Pool Bar
    • Opens from 8:30 AM – 8:30 PM
    • Food service from 11:30 AM – 7:30 PM
  • Polo Bar
    • Opens from 3:00 PM – 2:00 AM
    • Notice - Restrictions with kids at this bar
  • Al Manara Beach Bar
    • Opens from 8:30 PM – 8:30 PM
    • Food service from 11:00 AM – 6:00 PM

Each person is entitled to one set menu consisting of starter, main course and dessert, the item marked with a symbol will be with additional supplement from the a la carte menu.

Additional charges apply for non-marked items, room service, tobacco and shisha.

On the day of check-out, the grand all-inclusive package is valid until 12:00pm only. Non-alcoholic beverages are available at the Pool bar and Al Manara Beach Bar from 8:30am onwards.

Alcoholic beverages are served daily from 12:00pm – 11:00pm. Outlets service timings are listed on the following page.

Availability of alcoholic and non-alcoholic brands vary according to regulations of local authorities.

During the holy month of Ramadan or religious holidays, alcoholic service may be adjusted according to local rules and regulations.

The hotel reserves the right to change the operating hours of food and beverage outlets without prior notice.

A la carte restaurants require advance reservations and are subject to availability.

Children are restricted to enter Polo Bar.

* Full a la carte menu is available with add-on prices

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Full Board

Full Board

Full Board

ALL DAY DINING - Al Dhiyafa Grand Kitchen

  • Breakfast: 6:30 AM – 10:30 AM
  • Lunch: 12:30 PM – 3:30 PM
  • Dinner: 6:30 PM – 10:30 PM
  • *Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

MORE PARTICIPATING OUTLETS - A La Carte Dining Experiences for Lunch & Dinner Service

  • Luciano’s Restaurant
    • Opens from 12:30 PM – 11:30 PM
    • Last order: 11:15 PM
  • The Underground Pub
    • Opens from 12:00 PM – 3:00 AM
    • Dinner: 6:30 PM – 10:30 PM
  • Al Sama Pool Bar
    • Opens from 12:30 AM – 8:30 PM
    • Food service from 11:30 AM – 7:30 PM
  • Al Manara Beach Bar
    • Opens from 12:30 PM – 8:30 PM
    • Food service from 11:00 AM – 6:00 PM
  • The Grand Grill
    • Lunch: 12:30 PM – 3:00 PM
    • Dinner: 6:30 PM – 10:30 PM

For A La Carte options, you may choose a starter, main course, and a dessert from the items with this symbol “ ” inclusive of water, coffee, or tea per guest.

*Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

NON-PARTICIPATING OUTLETS

  • Kimura-Ya

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Half Board

Half Board

Half Board

ALL DAY DINING - Al Dhiyafa Grand Kitchen

  • Breakfast: 6:30 AM – 10:30 AM
  • Lunch: 12:30 PM – 3:30 PM
  • Dinner: 6:30 PM – 10:30 PM
  • *Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

MORE PARTICIPATING OUTLETS - A La Carte Dining Experiences for Lunch & Dinner Service

  • Luciano’s Restaurant
    • Opens from 12:30 PM – 11:30 PM
    • Last order: 11:15 PM
  • The Underground Pub
    • Opens from 12:00 PM – 3:30 AM
    • Dinner: 6:30 PM – 10:30 PM
  • Al Sama Pool Bar
    • Opens from 12:30 AM – 7:30 PM
    • Food service from 10:30 AM – 7:30 PM
  • Al Manara Beach Bar
    • Opens from 12:30 PM – 8:30 PM
    • Food service from 11:00 AM – 7:30 PM
  • The Grand Grill
    • Lunch: 12:30 PM – 3:00 PM
    • Dinner: 6:30 PM – 10:30 PM

For A La Carte options, you may choose a starter, main course, and a dessert from the items with this symbol “ ” inclusive of water, coffee, or tea per guest.

*Buffet meal, inclusive of soft beverages (Water, coffee, tea & soft drinks)

NON-PARTICIPATING OUTLETS

  • Kimura-Ya

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities..

Offer Details

Up to 65% Off, Free Room Upgrade to Tower Ocean Front, Free Board Upgrade to Full Board Dine Around, 3hrs Free Drinks, Bonus Night, Free Kids All Inclusive & Free Private Transfers*

Up to 65% Off, Free Room Upgrade to Tower Ocean Front, Free Board Upgrade to Full Board Dine Around, 3hrs Free Drinks, Bonus Night, Free Kids All Inclusive & Free Private Transfers*
*Up to 65% off, Free Room Upgrade from Tower Partial Sea View to Tower Ocean Front, stay 10 nights pay 9, enjoy 3hrs of free alcoholic drinks at Polo Bar daily from 16:00 PM - 19:00 PM when travelling between 07/01/2026 - 31/08/27. This offer is available only when @@3 HRS DRINKS@@ is stated in the room name.

Free Board Upgrade from Bed & Breakfast to Full Board Dine Around when booking selected suites, when travelling between 05/06/2026 - 20/05/2026 & 05/06/2026-31/08/2026.

Complimentary meal upgrade from Bed & Breakfast to Half Board Dine Around when travelling between 05/06/2026 - 31/08/26 & 05/06/2027 - 31/08/2027

Up to 2 Kids below 11yrs old get free All Inclusive meal plan (Kids All-Inclusive / Kids Menu only) when accompanying adults book Half board for stays between 05/06/2026 - 22/12/2026 available only when @@2 Kids Stay Free on Kids All-Inclusive@@ is mentioned on the room name.

*The free transfers offer is applicable for selected travel dates from 01/04/2026 - 30/09/2026, with a minimum 5 nights stay. Available only where transfers are shown at £0.00 on the transfer selection options. The free transfers must be selected at time of booking. Complimentary airport pick-up and drop-off on a Private basis from Dubai International Airport (DXB) only. When booked before 30/06/2026

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.

Minimum 7 nights apply.
**Blackout Dates Apply

Up to 60% Off, Free Board Upgrade to Half Board Dine Around & Free Kids All Inclusive
Up to 60% Off & 2 Kids under 12yrs Get Free All-Inclusive (Kids menu) when parent's meal plan is Half Board.

Offer is valid for travel between 05/06/2025 - 30/09/2025 & 01/10/2025 - 31/01/2026 and when @2Kids Up to 11years Free on Kids All-Inclusive@ is mentioned on the room name.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.
**Blackout Dates Apply
Hotel Reviews
Google Logo 4.4 Google reviews (6892)
Anna Blond
One of my favourite hotel! Many cool places! And cool beach club and very unique pub! My favourite place to play billiard to grab some drink - by the way there are really good offers for a Pint! And also food here is really good! And healthy options as salads and juicy beef-sliders and chicken tenders and more…
Georg Alemaa
Absolutely enjoyed our stay! Customer service in this hotel is exceptionally good. Our every request was fulfilled immediately. Hotel staff is polite and helpful. Food was amazing and very tasty. Huge hotel area with private beach. There is actually a beach without supervision next to the hotel beach which we enjoyed more for swimming. Pools are heated and warm. Yes, there is an ongoing construction next to the hotel, but there are constructions everywhere in Dubai, always. We upgraded our room on spot and got a beautiful panorama view room with no noise. The upgrade was not expensive at all. Greetings to hotel staff, we will definitely visit again!
Väinö Räisänen
Very good hotel with own beach. There's new hotel building being built next to current two towers, and can cause noise, but in my opinion it wasn't too bad. Service is great and everyone is very kind. Very kid friendly place, they made traveling with a baby quite easy. The location is excellent and you can take taxi any time to the city (use careem to order hala taxis, it's much cheaper).
Adnan Wahab
I recently stayed at Al Habtoor Grand Resort, Autograph Collection, and it was truly a fantastic experience. The staff were incredibly kind, welcoming, and always ready to assist with a smile, which made our stay even more enjoyable. The facilities for children are excellent — the pool area is well-designed, and the water slides were a big hit with the kids. They had an amazing time and didn’t want to leave! It’s definitely a great choice for families. The breakfast was also very impressive, offering a wide variety of delicious options to start the day perfectly. In the evening, I visited Horizon Bar and enjoyed shisha — the atmosphere was relaxing, and the experience was simply superb. It was the perfect way to end the day. Overall, a wonderful stay with great service, family-friendly amenities, and memorable moments. Highly recommended!
Neetu Pillai
YOU DON’T EVEN DESERVE A ONE STAR REVIEW. Our experience at Al Habtoor Grand Resort, Autograph Collection was an extremely disappointing and frustrating experience. We arrived from Abu Dhabi at 2:46 PM, completed the payment process, and were told our room would be ready shortly. Instead, we were made to wait in the lobby for 1hours 40 minutes with no clear communication or proper updates. We left the hotel at 4:26 PM. There were several other families waiting under similar circumstances, which clearly indicates poor management and planning. What made matters worse was the behavior of the reception staff, Mohammed and Maya. They were unprofessional, dismissive, and showed no empathy whatsoever. Not once did they apologize for the delay or attempt to make us comfortable, despite seeing us waiting with two young children (aged 11 and 5). The lobby was extremely hot and uncomfortable, yet no effort was made to address the situation. When we requested to speak to a manager, no one came forward. This lack of accountability is unacceptable for any establishment, let alone a hotel that claims to be 5-star. We also observed what appeared to be discriminatory treatment. Guests who were white or Arab were being checked in efficiently, while we and others were left waiting without explanation. Another family present experienced the same issue, which raises serious concerns about fairness and professionalism. To add to the ordeal, the valet service misplaced our car keys, forcing us to wait an additional 30 minutes outside in the heat. By that point, we were exhausted, dehydrated, and completely disheartened. This experience ruined what was meant to be a joyful weekend for our family. The lack of basic courtesy, respect, and service standards is shocking. A hotel that operates like this does not deserve a 5-star rating or even half of one. Highly unprofessional, disorganized, and deeply disappointing. We will never recommend this hotel to anyone, and strongly advise others to reconsider before booking. We chose to leave after they processed the refund, with no apology or remorse offered, and checked into DOUBLETREE BY HILTON instead, where we were welcomed warmly, checked in without delay, and made to feel comfortable immediately. The difference in service was clear and only highlighted how poorly our experience at this Al Habtoor Grand was handled. A HOTEL THAT DELIVERS SUCH POOR SERVICE HAS NO BUSINESS PRESENTING ITSELF AS A 5-STAR HOTEL.
More...

BEST PRICE FROM Flight & Hotel
€849pp
Jun 2026
€849pp
Half Board
Jul 2026
€899pp
Half Board
Aug 2026
€949pp
Half Board
Sep 2026
€959pp
Half Board
Oct 2026
€1069pp
Half Board
Nov 2026
€1149pp
Half Board
Dec 2026
€1109pp
Half Board
Jan 2027
€1149pp
Half Board
Feb 2027
€1129pp
Half Board
Mar 2027
€1189pp
Half Board
Apr 2027
€1129pp
Half Board
May 2027
€1139pp
Half Board

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