Alexandre Hotel Troya

M c

Service with a smile people are lovely. All inclusive food is bland and tasteless, better not all inclusive if you enjoy flavorful food, because the only flavor is salt. The room was so basic, it boasts arconditioning however its not there is a vent in the room that blows air, you can not control the temperature, and it comes out like a blow of breath at level 3. I actualy bought a fan after complaining, they tried to insult my intelligence by saying I need to shut the door, im old enough and have common sense to know how it works, I am not a first time traveller. The rooms plaster in the walls was cracked and at points missing also mould in the shower and the bathroom floor was stinking dont think its ever been deep cleaned just moped. The TV is basic but dose have HDMI to bring your own smart device. Balcony medium sized enough for 2 people, decent view, glass edge so you can look out while sat down thats nice. Although right by the strip of clubs pretty soundproof. Bed was basic, the cleaners would not change the bedding untill I physically asked reception to change the bedding, towels basic and alot of them stained even when they are clearly cleaned. Entertainment, basic, alot of professional people singing badly, odd one was alright, magic show was decent. The one that got most people up pressed play on Spotify. Reception area well kept and 8 out of 10. Spa was top tier and tbe massarge was top tier and prices were decent.

Richard Weston

Just come back from a lovely week at the Troya. Room was nice - big and very clean. Bed was comfy. Balcony was very narrow which was the only downside. We were half board and generally used the restaurant for lunch - the hotel lets you choose lunch or dinner which is great. Food was good at lunchtime- not quite so good in the evening. Staff were all very helpful and pleasant. Hotel location is very central near to bars restaurants and the beach. The adults only infinity pool was really good- no rush for sun beds and heated pool. Second time here and we’ll definitely return.

robert melling

Just arrived home from a lovely week in Tenerife. Our stay in the Toya was amazing. We booked the panoramic room which was on the 8th floor and had amazing views of the sunset from our balcony. We didn’t stray too far from the hotel during the stay. We booked half board not expecting buffet style food to cut it but to be honest we really enjoyed whatever was dished up each evening. It’s not restaurant quality but we had no complaints. Lots of choices every day and never disappointed. Lots of good supermarkets in the area but the best one was slightly uphill on the right of the hotel. Pool area excellent and lots of daily activities if you wish to attend. Staff amazing. We had a slight issue with a sliding door and was immediately fixed. We will return. By the way the jacuzzi in our room was lovely.

Angel Zielinsky

So far, the best hotel we have stayed in Tenerife. And we have been a few times. Great location, clean in public areas and rooms, friendly staff, delicious food, many food options. Would give 5 stars, however they have this strange way of ordering drinks with lunch and dinner. We went half board, meaning no drinks included, although I thought normal still water with the main meal, would come with the price. Nope, each time waiter had to come to the table, read our cards, ask for drink order and then bringing it- sometimes we'd almost finish our meal before some got to us. This system does not really work. And each soft drink is chargable 2.50€. Which in my opinion is a little overpriced for a 500ml bottle of still water. But, other than that- all good

Michelle Brain

Love this hotel. So clean, friendly and feels like home! Staff are amazing, Olivia is cracking, she works in the bar, every year she welcomes me. All staff are happy to help. The food is lovely, good choice, always hot and tasty. This is my go to holiday EVERY year. Yes it's close to the night club strip but your told that when you book! I find house keepers are pleasant, clean the room in the allocated time. The entertainment is hit and miss! In my opinion too much off their own Spanish singers... But .... When you get a good show the night is good.. Good size pool, the newer part infinity is very nice, I don't think we should have to pay to use the spa tho, this should be within your package! I don't think it's fair you have to pay for a room if your not being picked up till late afternoon or early evening to catch your flight ✈️ other hotels let you shower in a room free, €65 is a lot of money...... I feel this should be free But over all great hotel.... And YES I would give it a 4 star