Alua Tenerife

Kathryn Grewcock

The alua hotel was amazing, the staff were friendly and polite especially the restaurant staff, my 3 year old grandson is dairy intolerant and they couldn’t do enough for him, every day they came and asked if I’d like them to cook him something special and they provided him with dairy free deserts. Room were big and kept clean. Had a really good holiday will definitely be back

Tamzin Lewis

Disappointing experience at Alua Tenerife – October 2026 We stayed at Alua Tenerife in October 2026 on an all-inclusive holiday booked through Loveholidays. Unfortunately, our experience was far from what we expected, and the way our concerns were handled left me extremely disappointed. My biggest concern was the drinks machine and the lack of a timely response from hotel management. The water from the drinks machine had an unpleasant smell and taste, which I described as smelling like wet socks. The following day, I discovered what appeared to be black mould or sludge in my dad's cup of apple juice from the same machine. We reported this to the hotel, and the machine was subsequently shut off. During our stay, I suffered vomiting, diarrhoea and sweating, which significantly affected my holiday. I cannot say for certain what caused my illness, but finding what appeared to be mould or sludge in a drink after already raising concerns about the machine was extremely worrying. What disappointed me most was the complete lack of meaningful acknowledgement from management for six days. It was not until our final night at the hotel, when we were leaving the following day, that the manager approached me. He shook my hand, said he had heard what had happened and asked whether I needed anything. After six days of waiting, what exactly was I supposed to do with that offer on my last night? My holiday had already been affected, I had been unwell, and there was no meaningful opportunity left to put things right. No refund, compensation or other gesture of goodwill was offered. I was left feeling that the matter had not been properly addressed, despite reporting my concerns during the holiday itself. The food was another disappointment. I found some buffet dishes oily, the sauces unappealing and the chips frequently cold. For an all-inclusive holiday, I expected a better standard. We paid good money for this holiday expecting to relax and enjoy our time together. Instead, I spent part of it unwell and worrying about the hygiene of the drinks facilities. The delayed response from management made an already disappointing experience worse. I contacted Loveholidays after returning home to report what had happened. I believe concerns involving the condition of drinks equipment and a guest becoming unwell deserve to be taken seriously and addressed promptly, not acknowledged on the last night when the guest is about to leave. I am sharing this experience so that other travellers can make an informed decision. I hope the hotel investigates the incident properly and improves the way guest complaints are handled. An apology or acknowledgement at the last minute, without any meaningful resolution, was not the response I expected after such a worrying experience.

Colton F

The staff make it extremely clear how much they hate the English the canteen staff constantly scream at you in Spanish when you do nothing wrong I found it extremely inappropriate the way they behaved towards guests if there was an issue we were unaware of they could have asked an English speaking colleague to speak to us but chose to scream at us in Spanish and continue screaming when we told her we couldn’t understand to make us uncomfortable and the food is extremely poor, the bar staff do not like serving you and make it out like you’re asking for the world when you want a drink while using tiny glasses filled to the brim with ice, the pool is extremely strict with no jumping in, balls, inflatables or fun allowed strictly enforced by the lifeguard, there’s also a massive amount of subbed hogging with towels sat on sunbeds all day even into the night because people reserve beds and never sit on them. The entertainment caters to only French people it is all done in French with absolutely no translation to cater to the Spanish, German or English guests, we attended during the World Cup and they did nothing for the England or German games but went all out for the France game. The cleaning team though deserve a huge amount of credit the hotel was extremely clean, towels changed everyday and beds made also the cleaners were really friendly and eager to help with a good understanding of English and the rooms themselves were modern and nice

MrJsquires86

An ok hotel. Food was good but not great compared to over hotels. Staff really good, rooms fine, great location. The entertainment is basically all French the animation team will let you join in, but did feel like an outcast in the hotel as updates and entertainment was 90% French. Nice hotel but I wouldn't return.

Dom

Ignore the bad reviews – a fabulous 4-star stay with amazing value We booked a one-week all-inclusive holiday including flights through Lastminute.com for around £1,300. Having read some negative reviews beforehand, we were a bit nervous, but those worries quickly disappeared. This hotel is fabulous, and the facilities clearly justify its 4-star rating. Food & Drinks The food was hot, tasty, and served throughout the day. My only minor critique is that leftover hot breakfast items are moved to the snack bar after breakfast—I'm not sure keeping them warm for that extended period is ideal. However, the afternoon snacks made fresh to order were great (burgers, chips, hot dogs, salad, and cakes). The all-inclusive package is very generous, featuring three separate bars and including branded premium spirits like Smirnoff and Gordon’s. Rooms & Cleanliness The hotel is exceptionally clean overall. The rooms are clean and modern, and while the air conditioning units are on the older side, they are fully functional. Housekeeping staff were always polite, friendly, and hard at work. Staff & Service While housekeeping was fantastic, the bar staff generally let the side down a bit—many came across quite grumpy. The exceptions were a few of the girls and a young chap named Pablo, who were lovely and provided great service. Facilities & Pool The main pool area could do with some minor maintenance, as quite a bit of the painted lining is chipped, but it didn't ruin our enjoyment. Entertainment & Hotel Concept (TUI Club Lookea) The entertainment receives a lot of criticism online, but there is important context to understand: the hotel operates as a TUI Club Lookea destination. This is a French-branded holiday concept, meaning activities and entertainment are primarily presented in French for French-speaking guests who pay a high premium for the service. While non-French guests aren't excluded, the language barrier is obvious. We did notice some rude behavior from some of these holidaymakers at mealtimes—pushing in front of queues (even ahead of children) and hoarding food (like one guest taking six steaks at once!). Despite the minor downsides with pool paint and language dynamics, the overall experience and value for money were outstanding. We would definitely recommend it!