Azul Beach Resort Negril

jul lisa

Loretta (though I think I may have butchered her name) is possibly the BEST staff there. She is very articulate, always willing to help and can see has a genuine drive and passion for what she is doing. The rest of your stafd all came off as beinhg bothered. They hardly iniated a conversation or would just stare us in the face and pass. I had the pleasure of interacting with her and she is amazing. Had it not been for her check ins our stay was going to be moved. As an HR manager, sometimes when staff train other staff theyre more open and receptive. Maybe have her train some staff in common courtesies. Jada, Flamez , Marvin, Tio were saving graces. Food was a consistent 5/10. Got clean down twice in 7 days. Water hard to come by and staff disrespecting us amongst selves in dialect was hilarious because they thought we don't understand. I hope these staff are being compensated well because it was only them that made the stay bearable

Mariah Lemler

Overall our trip to Azul to celebrate our anniversary was okay. Upon arrival, our first few hours were met with a room that had no functioning AC, barely a light, and our “swim up” room that consisted of the tiniest corner end of the pool covered in leaves and ants and a shared patio with the room next door. Truly unbearable and disappointing. We asked for help enough that they ended up upgrading us to a swim up suite that mirrored the picture of the original room we had thought we booked. The room was clean, air conditioned and had a beautiful patio to the swim up pool. We were hassled by two “personal concierge” workers the first two days of our trip who promised a surprise waiting for us in our room for our anniversary, but were more concerned with getting their numbers and making a sale than they were about our experience. We never saw the “anniversary surprise”. Once they gave us their sales pitch, we never saw them again. Some employees were friendly, but most didn’t seem to care. Employees were kind to me, but were blatantly rude to my husband. For example, complimenting my outfit and making fun of his shoes in the same breath. Also the first sentence out of one’s mouth when my husband walked up to the front desk for help was “now what?”. When checking out, the bellman asked what company our transportation was through and while I was looking for the company on my phone, he stated “come on, you’ve got to know something!”. At first we thought they were being playful and sarcastic, but it didn’t end and their attitudes never changed toward him. The food options were extremely limited as well with one buffet serving breakfast, lunch, and dinner, and 3 restaurants that were very loud and hot inside. We didn’t get to try all the restaurants because they run on a schedule with closing on certain days of the week. After day 3 of our 7 day stay, my husband had contracted a stomach virus and had to suffer through with it til our last day. The food was mediocre at best. The room service was okay, but also very limited. Towels and water were extremely hard to come by. Your room is stocked every day with 3 bottles of water, which is definitely not enough for the Caribbean heat for two people. We were told we could grab some from coolers along the beach, but were informed after that those coolers were only for members and no one else. Some days we only forced ourselves to got to the buffet so we can get our water intake in. Housekeeping kept our rooms very tidy and were much appreciated. However, we did have some guests join us in our building….roaches on the floors and walls. The beach was absolutely beautiful and there were plenty of entertainment every day and night to keep guests busy. The coffee shop had delicious coffee and pastries. The resort makes a great margarita as well! The private entry to the pool was great, as soon as we were upgraded. We are grateful to have had the stay in Jamaica to celebrate our anniversary, despite some dissatisfaction with the resort and my husband getting sick. At least he was sick in Jamaica rather than at home! Our next trip to Jamaica will not be at the Azul beach resort, however.

April Rangeloff

Loved the pool side bars. Staff was very friendly, Camille was always so friendly and made us great drinks. Marvin was great to work with as well. Very friendly and always willing to help us when we had questions. Khrysanne, such a beautiful soul was also amazing and always responded to us in a timely matter when we had questions. Only improvement I would say is housekeeping could do better and replacing washcloths when they are low and beach towels are almost always out when you are looking for one. Otherwise thoroughly enjoyed my stay at Azul.

Jemyrah Speller

Jada was a great entertainment host! She kept everyone in my family entertained the entire week! From the youngest to the oldest, she made sure everyone was included, dancing, participating and safe at all times. Always has a smile on her face, and willing to help, even when the task is new to her. We came with almost 30 relatives and everyone asked for her almost every night! Thank you so much to jada for making us feel welcome and at home, we cannot wait to visit again.

Michelle M

My husband and l had a wonderful experience at this unique resort. We loved the beach and the casual atmosphere. Above all what made our trip amazing were the exceptional staff. Jodian- At the Cafe exceeded our expectations with personalized service for each visit. Your customer service skills are exceptional. Paula- In house keeping, made sure our room was super clean. She blew us away. Nyhiska- Registered massage therapist gave me the best spa experience l have ever had. I will be back.