Royalton Negril, An Autograph Collection All-Inclusive Resort

Shiva

There are a few mixed points about this resort. The positives are too positive, and the negatives are too negative! It is a big resort with many amenities, and it is generally very clean. That being said, none of the staff took the time to explain the resort, restaurant schedules, or available amenities. As a result, we didn’t know the buffet was open for lunch until our very last day. Instead, we relied on the jerk chicken by the pool for several days, and they ran out of food multiple times! Not knowing the schedules, combined with the long drive from the hotel to the airport, meant we had to check out at 6 a.m. for our afternoon flight, so breakfast was not available. We then had a two-hour drive ahead of us with no food or drinks! Restaurant reservations were difficult to make. The Italian restaurant was probably the best, while the steakhouse was the worst. After waiting an hour and a half for our main course, our medium-well steaks arrived completely red and undercooked. The fish we ordered for our baby was extremely stinky! Our room, on the other hand, was spacious, really clean, and brand new, which we loved! Overall, for such an extensive resort, it is unacceptable to have only one pool available to guests who are not members! In terms of distance, the resort is very far from the airport, and the roads are bumpy. I would think twice before recommending it to others, especially families travelling with young children.

keira g

**Disappointing Diamond Club Experience at Royalton Negril** My experience at Royalton Negril fell far below expectations, especially as a Diamond Club guest. The molding on my entrance door was lifted and unsafe, the bathtub was dirty, and the swim-out screen door was off track. My butlers, Roul and Justin, provided minimal service. Ice and drinks were not replenished daily, and Roul was particularly rude and had a combative energy. I requested a restaurant reservation early, but instead of helping, his combative energy made the interaction unnecessarily difficult. I missed the opportunity to book my preferred restaurant and had to choose another. Our conversation should still be documented on WhatsApp unless it has been deleted. The food was basic and disappointing. One morning, there was not even butter available at breakfast. I ended up leaving the resort daily to find food I enjoyed, which was inconvenient for an all-inclusive vacation. The highlight of my stay was Ms. Georgia/Georgette in the buffet area. She has a beautiful, angelic spirit and exemplifies genuine hospitality. She deserves recognition and represents the type of service guests should receive. Overall, the room issues, food quality, and poor butler service did not justify what I paid. Management needs to address these concerns and improve accountability. I would seriously reconsider returning, especially if I had to deal with Roul and Justin again.

Lucy Gug

Long post incoming. Royalton Hideaway Negril was amazing. The views are absolutely breathtaking. We received top notch service on our honeymoon — starting with our butlers Melesia and Daron. They made sure everything we requested was promptly accommodated from lunch orders, dinner reservations, answering questions, special requests, and Mel even put a sign on our door for our honeymoon celebration. The bartenders knew us by name and were so friendly, greeting us with a smile every time we walked by or were ordering a drink. Shoutout to Ryan, Donovan & Rihanna. They truly went the extra mile for us. Tallia was the GOAT taking our lunch orders at the pool and always making sure we had drinks. She truly made each day amazing and so easy & relaxing. Even our housekeeper Maria did fantastic work and made sure our room was well kept and always smelled amazing! Every person we encountered introduced themselves and then they always remembered our names and said hello each time we passed by, even the maintenance workers!! Everyone was so friendly and welcoming. I can’t speak enough on how excellent our service was. The only reason I gave four stars was the food options being limited / not a full menu when going to the restaurants or they were out of some items. Truly, I think it is because they are rebuilding and reopening after the hurricane so I do think this will get better with time. The only other thing (which this is not the service staffs fault) — there was a rowdy group that came over the weekend and quite literally ruined the relaxation part. They were so loud at the pool, taking over the speaker, playing ratchet music and they just had no regard to others. I will say one night when they were loud, I did have to ask security to have them quite down as it was disturbing our sleep and they did follow through on that. After this big group came in, it was hard to get through the buffet lines, but our butlers did a great job finding a workout for us to get in to a different restaurant. The larger group also made the room service wait times nearly double. (Again, not the service staffs fault — they were literally overrun with this large group of “needy” people) This trip was truly amazing and I am so happy with the service we received. Thank you Melesia, Daron, Ryan, Donovan, Rihanna, Richard, Maria, Shaone, Tiny, Wilton, Horace, Tallia. We can’t wait to come back to see our Jamaican friends and family again!

Mrs Cheever

Beautiful location and amazing hotel. The service, food and staff was great. We ran into Kasey-Ann and Oshane in the dining area or few times and they were always so welcoming and friendly. Anthony was our host for our two days of cabana rentals and he took great care of us. And dinner at Zen one night with Chefs Karim and Emarald was awesome. They were very entertaining 😊 And even though Orlando was not our butler, EVERY run in with him was familiar, he and others made you feel like family. 🙏🏾 We definitely plan on visiting again! Thank you to all employees at this resort for everyone was welcoming and helpful.

QUEEN Of HEARTS

Where do I start.. This is my honest review. The rooms we reserved was great. The best part of the entire trip to be honest. If we were staying inside for this vacation, fine but the truth is, we do not pay all this money to be shut in away from home. The resort is struggling to come back from a hurricane a year ago. This should not affect the way people talk to you, the common courtesy they SHOULD afford you nor should it result in folks treating you with a standoffish attitude. Our entire party here on this trip have been happy, positive kind and not received this back in kind. One couple on our trip was told to clean their own pool and handed a pool skimmer. This same couple has the room mini bar restocked once in 7 days. This is not what was "sold to us" as a package. So many lofty promises of 5 star and luxury amenities /treatments that were in writing and advertised did not exist once the money had been paid and then we arrived. The food has been 50 % ok and 50 % pretty bad. This is comparing other Jamaican resorts. So apples to apples. The tour company they use here is nexus. Based in Mexico, shady wow. They are not to be trusted. Book elsewhere. If you take one piece of advice we have , this would be it. We will not return. This is a 3 star resort. It feels like a giant time share hustle. Too bad, as some staff were exemplary in their efforts and personalities.