Royalton Negril, An Autograph Collection All-Inclusive Resort

Melanie Escudero

Royalton Negril had a mix of great highlights and some disappointing aspects. The scenery is beautiful, and we really enjoyed the casino, drinks, and the entertainment crew—they did a fantastic job keeping things fun especially at night. The spa was excellent, and the jewelry store staff were outstanding, friendly, helpful, and professional. Unfortunately, the rooms and property felt outdated and didn’t match the luxury vibe the resort advertises. The food was subpar, and dining options were limited since restaurant reservations were already fully booked. We went in the off season in September so it was confusing how the minute we checked in we were only left with 1 reservation option for dinner for 1 night of our 5 day stay. Adult-only areas (casino and bars) were small and the staff in those environments were particularly unpleasant, and there was only one pool, which was usually crowded with kids during the day. The beach was also smaller than expected. One major downside was the excursion crew—they were VERY pushy and overwhelming, which took away from the relaxing atmosphere. As someone who has taken a few trips to a few different countries in the Caribbean -- I can respect the hustle, but nothing has compared to the discomfort I felt in Jamaica for this specific reason. Overall, the resort & spa staff, entertainment, and views were strong positives, but improvements are needed in room updates, food quality, adult spaces, and overall crowd management.

deborah mcleod

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

L BakerS

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

Elizabeth McDonald

As a travel agent, I chose Royalton Negril with high expectations—not just for myself, but as a property I could confidently recommend to my clients. Unfortunately, this turned into one of the most disappointing and frustrating travel experiences I’ve had. After my very first night, I became extremely ill with what was clearly a stomach virus, which I strongly believe was due to mishandling of food on the property. This completely derailed my trip. I spent the remainder of my stay confined to my room, unable to enjoy the resort, amenities, or experience I had paid for and trusted. What’s even more disappointing is what followed. I approached the situation professionally and with patience, fully expecting that a brand of this caliber would take accountability and work toward a fair resolution—especially with travel insurance involved. Instead, I’ve been continuously dragged through an exhausting and unproductive process with little to no urgency, communication, or meaningful effort to resolve the situation. To date, I have received no compensation for what was essentially a completely lost trip. As someone who plans travel for a living, I understand that things can go wrong anywhere—but what truly matters is how a property responds when they do. Royalton Negril has failed in that regard. The only reason I am giving 1 star instead of 0 is because the activities team is genuinely outstanding. On the one day I was able to briefly enjoy the resort, they delivered an incredible experience and deserve recognition for their energy and professionalism. That said, I cannot in good faith recommend this hotel to any of my clients. When something goes wrong, you can expect little to no support or resolution—and that is simply unacceptable.

Jasmine Deshawna

Nice experience using the gym. A few recommendations: Needs curl bars, regular weight bench. The resort was great! Very clean, also restrooms throughout the resort were very clean. Polite and attentive staff. Especially Dorrett the butler, she is amazing! She went above and beyond to make our stay easy, she is helpful in every way. She needs a pay raise! She is very personable, knowledgeable about the resort, attentive, kind, she was there for us whatever we needed. She checked on us often. The bus from the airport to the resort was smooth, but there were multiple stops to other resorts so it took an hour and a half to get to our resort. But the drive and view was nice. Our driver to our excursion (Jamwest) was driving WAY too fast. At times it felt a bit unsafe. The laundry should be a set price. However, they charge you for each piece of clothing. For example: $3 for a shirt, $7 for a pair of pants, and so on. Literally, for each piece of clothing, which was shocking. The resort is family friendly. There were no big parties or clubs. The spa was amazing! The couple massage on the beach was a great experience, I would definitely recommend the spa treatment. All in all, my husband and I had a beautiful time here. We would definitely recommend Royalton Negril Resort.