Royalton Negril, An Autograph Collection All-Inclusive Resort

Janelle Davis

This was my second visit to the Royalton in Negril. I’m happy to say that the amazing staff and entertainment team bought us back to the resort and didn’t fail to disappoint. Special shoutouts to the fitness team (specifically Jovie, Garrison & Alpha), and the vibe team (Starfire, Astro, Tiny, Lucky, Trouble, DJ Smart, MJ & Prince); thank you to all of the old crew for welcoming us back and being the life of the resort! I also want to say thank you to the bar staff who work so hard every single day to check in and make sure that we were having an enjoyable experience! Just to name a few; Neckola, Horace, Romaine, Arvil & Natasha. Despite the positive experiences from staff, I did not have a great experience in other areas of my holiday. During our first week, we experienced an issue with our hotel room door not being able to lock. On closer inspection, it was as if it’d been tampered with and it took 2 different people and almost 3 hours to fix this. This did not set a good tone for the rest of the holiday. Another minor teething problem included heavy promotions on additional paid facilities such as the spa, excursions and premium alcohol (which were all mostly overpriced). Coming to an all inclusive resort, we shouldn’t feel obliged to spend more on facilities we didn’t factor into our budget. Each day we would get asked multiple times by the same people and it got boring pretty quickly. Our intention was to have a relaxing break, not be hassled by promoters trying to make us spend money on things we didn’t want to. I expected to come back to the resort and give the same 5-star rating as before, but standards and quality have dropped and as a result I cannot give a rating higher than 3 (which may even be too generous). As mentioned, the wonderful staff were the main reason for rebooking but unfortunately this cannot overwrite the overall negative experience, and I will not be considering coming back to the resort for a third time unless things improve.

L BakerS

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

deborah mcleod

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

Dee Smith

Disappointed. The resort needs improvement. The cleanliness of the rooms and supplies such as wash cloths, soap, extra blankets etc are scarce. Our room was not cleaned one day which resulted in our room service plates sitting for two days. There’s only 1 pool for adults (unless you are a Diamond Club member), there’s a splash area for the children but I didn’t see or experience any children themed activities. The dining hall food is repetitive along with the poolside grill. Didn’t get to experience any restaurants because all reservations were full and only half the restaurants on the resort were open. Some staff were friendly, while others acted as if they could not see you or hear you. My credit card was charged twice at check in, but was only provided with an email to contact in order to get it resolved. I paid cash for room charges and was told they don’t have change, so the cashier just didn’t give me any. The pool towels are always out. Some drinks were limited at the poolside bar. The BUG stayed in my tub for two days and I’m not sure why the black things or someone else’s hair would be on my bed. Bathrooms were not cleaned, I purposely left soap scum on the sink (it was there my entire stay). Oh yeah, housekeeping must have forgotten they were changing the pillow case because she simply took it off and didn’t replace it. I don’t know if the workers are tired or overwhelmed but it’s not working out. This was my mom’s first experience at an all inclusive resort and her response is “I’ll stick to my cruises.” The views were pretty but I also feel like the locals are doing anything to get your $.

kim2theE

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!