Royalton Negril, An Autograph Collection All-Inclusive Resort

Elizabeth McDonald

As a travel agent, I chose Royalton Negril with high expectations—not just for myself, but as a property I could confidently recommend to my clients. Unfortunately, this turned into one of the most disappointing and frustrating travel experiences I’ve had. After my very first night, I became extremely ill with what was clearly a stomach virus, which I strongly believe was due to mishandling of food on the property. This completely derailed my trip. I spent the remainder of my stay confined to my room, unable to enjoy the resort, amenities, or experience I had paid for and trusted. What’s even more disappointing is what followed. I approached the situation professionally and with patience, fully expecting that a brand of this caliber would take accountability and work toward a fair resolution—especially with travel insurance involved. Instead, I’ve been continuously dragged through an exhausting and unproductive process with little to no urgency, communication, or meaningful effort to resolve the situation. To date, I have received no compensation for what was essentially a completely lost trip. As someone who plans travel for a living, I understand that things can go wrong anywhere—but what truly matters is how a property responds when they do. Royalton Negril has failed in that regard. The only reason I am giving 1 star instead of 0 is because the activities team is genuinely outstanding. On the one day I was able to briefly enjoy the resort, they delivered an incredible experience and deserve recognition for their energy and professionalism. That said, I cannot in good faith recommend this hotel to any of my clients. When something goes wrong, you can expect little to no support or resolution—and that is simply unacceptable.

albania salomon

Here's a draft for your review: ​ I have been visiting this hotel since 2017 and have always had an amazing experience—until 2023. I decided to give it another chance in 2024, but I had the worst experience imaginable. There was a complete lack of staff during my stay, and I went over 12 hours without any food options, with what was available being very limited. What makes this even more troubling is the significant amount of money I spent to be there, yet there was no management present to address these issues or take accountability for the poor service. I am truly disappointed and cannot recommend this hotel based on my recent experience.

Jasmine Deshawna

Nice experience using the gym. A few recommendations: Needs curl bars, regular weight bench. The resort was great! Very clean, also restrooms throughout the resort were very clean. Polite and attentive staff. Especially Dorrett the butler, she is amazing! She went above and beyond to make our stay easy, she is helpful in every way. She needs a pay raise! She is very personable, knowledgeable about the resort, attentive, kind, she was there for us whatever we needed. She checked on us often. The bus from the airport to the resort was smooth, but there were multiple stops to other resorts so it took an hour and a half to get to our resort. But the drive and view was nice. Our driver to our excursion (Jamwest) was driving WAY too fast. At times it felt a bit unsafe. The laundry should be a set price. However, they charge you for each piece of clothing. For example: $3 for a shirt, $7 for a pair of pants, and so on. Literally, for each piece of clothing, which was shocking. The resort is family friendly. There were no big parties or clubs. The spa was amazing! The couple massage on the beach was a great experience, I would definitely recommend the spa treatment. All in all, my husband and I had a beautiful time here. We would definitely recommend Royalton Negril Resort.

Kim

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!

We Up Fitness

. for a young resort brand they are getting terrible.. I Had a disappointingexperience at the @royaltonnegril .. now I stayed there previously in 2019.. the resort was brand new.. the service and food was top tier.. the entertainment kept you busy all day .. the water activities on the beach amazing.. in 2024 I chose this resort for my family reunion and my experience was terrible… I arrived at 3pm and it took 3hrs for me to get a room.. and some family members experienced the same.. upon arriving to my room I noticed a lot of mold in my room was extremely hot… I immediately contacted guest services and they took another hour to come to the room.. only for the problem not to be fixed.. and then they put a fan in my room.. I was told I can’t change my room until the next day.. the next day came changed my room two more times.. because the same issue.. the food quality was far from consistent. And then they shut down or entertainment by the main pool… and they limited the staffs capability flamingo with the patron.. and the staff you can tell was clearly unhappy.. I later found out that the majority of the staff was only getting $30(US) a day and they were basically in protest and that’s why everything was so bad in the hotel.. I was never reimbursed for anything.. I spent the most of my trip at the guest service desk sitting there for hours arguing.. @marriotthotels they need to truly be audited.. I was also persuaded not to leave a bad review… I would never recommend a Marriott brand to anybody.. And being a Bonvoy Member means nothing at any resort