Couples Sans Souci

John Smith

Amazing resort, though and through. The staff are absolutely INCREDIBLE at what they do! Food, amazing. Drinks, amazing. Atmosphere, amazing. View, amazing. Things to do, amazing. Even after a hurricane, they are providing YOU an AMAZING time on vacation and I can't be anything but grateful for it. Thank you so much for another amazing time, we will be back. One Love

Eddie Dadam

Simply gorgeous, we had a penthouse with the ocean view. Lots of stairs. Food was great. Drinks great. The staff was very nice. Only thing that was bothering. The palazzo….. restaurant takes entirely too long to get your dinner. Even with a couple of tables full.

Marc D

We had a great experience at Couples San Souci as first timers at a Couples resort. Even though Jamaica had recently had the cat 5 hurricane, you wouldn't have known it at the resort. They did an awesome clean up. Service was excellent and the food was very good. We spent all our days at the au natural pool and beach and thoroughly enjoyed the experience. My only suggestion to Couples would be to take better control of the activities at the au natural pool as there were several repeaters as a group that played pool volleyball all afternoon essentially taking up most of the pool when pool volleyball was only supposed to be for an hour. Some folks would also prefer to float in the pool or just socialize and it was more difficult with volleyball going on all afternoon. . Also if you were laying on the pool chairs on the pool deck you were at risk of being hit with the ball. The resort could also come up with some more creative activities or contests for couples rather than just trivia and have resort merch. as prizes. Overall we had a great experience and will return.

Chevaun Bent

Was an amazing getaway. If you want a quiet moment to bond with your significant other without the loud buzzing then this is the place. It feels one with nature as the property is fully immersed into a natural environment with alot of trees. I could not get enough of how beautiful the property is. The only thing that caught us off guard was the steep climbing up some stairs to get to some sections based on where our room was and where we needed to go. It's a massive property so there is some walking to be done and it's a little hilly in some parts requiring some little effort uphill. So it was a workout for us throughout our stay. Outside of that, perfect place to book your next getaway

KR Travel

Where do I start? This resort is advertised as a 5 star property and it would be generous giving it a 3. The resort is old and tired and badly in need of upgrades. To start with a few positives: airport pick up was organized with no issues.(be prepared for a 2 hour drive in traffic). Check in was very welcoming and organized including luggage delivery to our room. Our king size bed was very comfortable. The grounds are absolutely spectacular and well kept. For the most part staff were wonderful. Carol who makes the breakfast omelettes is a joy! New Year’s Eve celebrations were fabulous and very well done. The cocktail party, main event and entertainment were extraordinary despite the weather not cooperating. The Bella Vista restaurant was consistently good with wonderful service. Now for the negatives: we expected so much more of the buildings, pools, beach and food after looking at the pics on their website. The buildings are tired and in need of renovations. Our room needed a deep clean right down to mildew in the shower. When you reserve you get an email as to what you would like stocked in your complimentary mini bar. When we arrived our choices were not present. We reached out to the front desk, we used their app, we spoke to beverage staff and finally the day before we left we were able to get some of what we requested. Unfortunately some of the bottles had been previously opened so therefore we did not consume them for obvious reasons. We mostly used the AN pool and beach. The pool and hot tub maintenance were lacking. Most days you could not see through the cloudy water to the bottom of the hot tub. The lounge chairs are equipped with floatie type pads. They were filthy and covered in mildew. The pool bar always ran out of plastic glasses. By mid day everything was served in a tumbler including wine. The selection of drinks were limited when they ran out of stock and there were no non alcohol beers to be had. The beach was intermittently raked but garbage persisted in the sand. Food: breakfast is served buffet style with an omelette station in Palazzina. It is repetitious and unless you get an omelette items in the chafing dishes are lukewarm at best. It is the same food daily. Staff don’t work as a team. You may get a coffee cup when you sit down but getting it filled with coffee is another story. The higher end Casanova restaurant was a total disappointment. The menu is fabulous and the food is tasty; however, the food was consistently cold and the service was either slow or non existent. The restaurant was consistently obviously short staffed. The gym is small and cramped due to it being relocated as the original facility has structural damage. This is understandable however the equipment is very dated and needs to be replaced. Most of the issues we encountered were brought up to senior staff yet after an 8 day stay we noticed no improvement to even the basic issues. This resort was a very expensive 3 star experience. Overall it is a one and done for us.