Moon Palace Jamaica

llcherry 0306

I enjoyed my vacation with my family of 11 for 5 days 4 nights. 5 adults and 6 children. The food was good, we enjoyed the jerk Hut and the sundeck pizza was fresh and amazing. Icecream and cake everyday 🤤. I do have some suggestions, the culture show should be at the family pool since their is a stage over there and more adults would pay attention to it while the kids play in the pool. I do understand it may be nosy but it would help the children learn about the Jamaican culture. We talked to the activity team about foam parties and other themes and fun activities as a group. The white and neon party should be for the whole resort not just the club. I want to say Thank you to the staff because they were awesome and deserve recognition. Nicole at the front desk, OBrain was a sweetheart for breakfast, Ms.Lorraine was the best she waited on us the whole trip until her day off. Kevin in the Piano bar, Andre by the snackbar and pool. Their hardwork did not go unnoticed. We will be coming back, I just hope fun activities will be more on the weekend then during the week. Michael Jackson was a great show wish it was Friday or Saturday. The magic show could been on a Wednesday.

michelle Laraia Bednarski

I want to express my gratitude for the service, cleanliness, amenities, and fantastic attentiveness at Moon Palace Ocho Rios, was fabulous. We needed for nothing! Kids (12&14) loved it! Intimate setting resort, everything close proximity. A special shoutout to Stacey who was our cherished server at the Italian Gondola restaurant ♥. Also, I have Celiac and they were very cautious and took care of my needs with kindness. One love to the beach and pool servers & Jerk Hut Staff, ALWAYS awesome every single day! THANK YOU ALL!

Shawn’Quavia Lowman

This was my first vacation ever and overall I enjoyed every bit of it! The staff was super nice overly nice they treated me like royalty I wish I can thank them all on here ( thank You Montgomery you made my last night special & thank you Andrew the bar tender for making me a special mango drink, thank you Kemarolo Belonoe for making my rare drink and washing your hands after every drink making!!) overall this is the place you want to come when you want a great relaxing vacation.!! Good food they changed the menu every day, I love how the staff made sure we had everything we needed and more. I had such a ball I haven’t even turned the tv on at all. Don’t get me started on the room and the view I was truly lucky to see such a beautiful view! The bed is sooooo comfortable I had the best sleep of my life. I will be back moon palace Jamaica!!

Shantayah Hunter

Overall my party and I had a good time.. The day after checkin was a little disappointing but the rest of the staff made up for it afterwards. Let me start by saying Trudy, Subrina, and Lawrence (who work for the palace members section of the resort) was extraordinary. They are great at their job and I wouldn't expect anything less. But Subrina and Lawrence's supervisor was very nasty and disrespectful for no reason. I promised Trudy 90 minutes of my time to take a tour of the members section of the resort. Subrina and Lawrence did a great job with explaining everything and the financial benefit. After one hour and forty five minutes, i decided not to move forward. They continue to try and persuade me. Because they were nice I stayed and entertained them. Two hours went by, my partner decided to leave because he wanted to start enjoying his vacation. They begged me to bring him back and I told them he wasn't coming back. The supervisor came over very nasty and preceded to tell me that my partner needed to comeback and sign something. He was so rude, I got up and went to find my party, so I could start enjoying my vacation. I was so disappointed with how he treated me. Again, to be clear Trudy, Subrina, and Lawrence were great. I didn't have any other issues after that experience. I can't remember everyones name that were extraordinary to us but I will try.. Kamena (Pier 8), Tameka (server on the beach), Tanika (server at Jerk hut), Chef Eli (Momo), Clayton, Shane, Miguel, Rashaun, and Andre (bartender/servers. These individuals made our trip the best. The kindness was something that you can't fake... I appreciate all that the majority of the staff did for my family and I. I will never forget this! Thanks Moon Palace!

gloria Middleton

I was truly amazed and impressed by the amount of exceptional service rendered in first of all, Pier 8 . We attended this restaurant on two different occasions and Dana served us the first time and we were blown away by her bright and cheerful attitude while serving us in the most profound manner. The next day we came back and were disappointed to find out that she was unfortunately not working that day. We were however served by Kadijah who was exceptional and extremely welcoming with her positive energy and delightful smile. The food on both occasions was superb! Truly a culinary delight. On another occasion we decided to pick up a snack from the snack bar near the event hall. Dadrie was so helpful and attentive even though there was so many people she was required to render optimum service to. Out of the various restaurants we decided to visit, hands down, Pier 8 is exceptional beyond measure. In service, food quality, food taste and the ambience is truly endearing. The hotel is definitely a jewel in Jamaica and I would without one iota of hesitation make this my return destination to this colorful island.