Best Western Premier Bangtao Beach Resort & Spa

Ján Lörinczi

This was our very first holiday in Phuket, and with such an extensive selection of hotels available, choosing the right place to stay was not easy. In the end, we decided on this hotel because of its excellent reviews, attractive beachfront location and very reasonable value for money. We stayed at the hotel in June 2026 for 12 days and 11 nights. Overall, our experience was truly wonderful, and I would summarise it as follows: Location – the hotel enjoys an excellent location close to the airport and directly on the beach. Within easy walking distance, there are numerous restaurants, bars, currency exchange offices, scooter rental shops and massage salons. Conveniently, there are ATMs and a small 7-Eleven just across the road, while a larger 7-Eleven is only about a five-minute walk away. Resort grounds – the resort itself is spacious, beautifully maintained and thoughtfully arranged, offering plenty of sun loungers and umbrellas for guests to relax in comfort. There are two very clean swimming pools, one of them with a pool bar, as well as two massage areas, a breakfast restaurant and a seafood restaurant. The beach is separated from the resort only by a low stone wall, which makes the whole setting feel wonderfully open and connected to the sea. Accommodation – we stayed in a third-floor room with a balcony overlooking the pool and offering a partial sea view. The room was spacious, comfortable and spotlessly clean. It included a minibar, and drinking water was replenished daily. All essential toiletries were provided, along with a hairdryer, bathrobes, slippers and other thoughtful amenities. Housekeeping was excellent, and the room was immaculately cleaned every day. Dining – our stay included breakfast, which was served in a lovely restaurant right beside the beach. The selection was generous and varied, with hot and cold dishes, fresh fruit, coffee, tea, milk, pastries and, of course, an egg station. Although some items naturally repeated during our stay, the choice was so wide that we still did not manage to try everything. The service was warm and pleasant, and having breakfast with a sea view was a real highlight of each morning. For lunch and dinner, we chose to explore restaurants outside the resort, as we wanted to experience authentic Thai cuisine in places popular with locals. Staff – the entire team was exceptionally kind, welcoming and helpful, and we genuinely felt that every guest was treated with care and appreciation. On our second-to-last day, I experienced stomach problems, and the reception staff kindly provided the necessary medicine free of charge. It helped me feel better, and I truly appreciated their thoughtful assistance. It is also worth mentioning that the hotel offers a spa, fitness centre, billiards, table tennis, a children’s play area and, in general, everything guests might need for a comfortable and enjoyable stay. Although we visited Phuket outside the high season, we were extremely fortunate with the weather. During our entire 12-day stay, it rained only once, and even then only for about four hours. In conclusion, we would like to sincerely thank the entire hotel team for making our holiday so memorable and enjoyable. If we ever return to Phuket, we would not hesitate to stay again at the Best Western Premier Bangtao Beach Resort & Spa.

Arxaios

We had a wonderful stay at the Best Western Bang Tao and would absolutely recommend it. The staff were incredibly kind, polite, and helpful throughout our stay. A very special thank you to Ms. Tes at Reception, who went above and beyond to assist us with everything we needed. She was genuinely caring, professional, and always willing to help, and she made a real difference to our experience. The swimming pools are beautiful and very peaceful. The tropical setting is amazing, with trees and lush greenery around the pools and even in the middle of one of them. There is plenty of space to relax, and the whole atmosphere feels calm and tropical. The beach is just a few steps away, directly in front of the pool area. The view is fantastic, there are several activities and water sports available, and there are also plenty of restaurants and food options along the beach right next to the hotel. The hotel offers a very good breakfast, and the food and drinks you can order throughout the day are reasonably priced and offer excellent value for money. We would also like to give a special thank you to the housekeeping team. We accidentally spilled coffee on the bed and needed their help unexpectedly. They responded almost immediately, were extremely polite, and dealt with everything incredibly quickly and efficiently. We were genuinely impressed by the level of service. Overall, a beautiful hotel in a fantastic location, but what really makes it stand out is the wonderful staff. Thank you to everyone, and especially to Ms. Tes and the housekeeping team, for making our stay so enjoyable.

Solomo

My family and I were more than satisfied staying at Best Western Premier Bangtao Beach. It has everything needed for a relaxing holiday. Clean rooms, lovely swimming pools and even a small fintess room (Unfortunately, some of the fitness equipment was no longer working properly, but this was only a minor issue.). The staff was always friendly and welcoming. Especially Golf, who always greeted us friendly and with whom we really had some great conversations. M Sakol was also incredible kind, taking a photo of our family together with Golf on our last day in Thailand. We all ejoyed our stay and would defintely reccomend it anyone who likes to visit Phuket one day ☀️

Andrej B

⭐⭐⭐⭐⭐ We had an absolutely fantastic stay at Best Western Premier Bangtao Beach Resort & Spa and can highly recommend this hotel to anyone looking for a relaxing vacation. The entire resort is beautiful, peaceful, and exceptionally well maintained. The rooms were always spotless and perfectly cleaned every day by the housekeeping staff, who were incredibly friendly and attentive. The hotel staff truly exceeded our expectations. Everyone was welcoming, helpful, and always did their very best to fulfill all our requests and make our stay as comfortable as possible. The breakfast and the food in the restaurant were excellent—fresh, delicious, and varied. The restaurant staff provided outstanding service and made every meal a pleasure. The pools are amazing, and the direct access to the beach is simply perfect. The beach itself is stunning, with soft sand, warm crystal-clear water, and a very gentle slope, making it ideal for families and relaxing swims. Despite the quiet and relaxing atmosphere, everything you need can be found just a few minutes away. Without a doubt, this hotel deserves five stars. Thank you to the entire team for making our stay unforgettable—we would love to come back!

H

The resort is rated as a 4-star property, but I personally rate it 3 stars because it simply doesn't deserve four! We booked three rooms and were assigned options on the fourth floor (with no elevator). We informed the front desk that my mother is an elderly woman who cannot climb the stairs and requested a room on the first floor. However, the receptionist refused, claiming that all first-floor rooms were fully booked. When we told her we wanted to cancel our reservation, she quickly changed her tune, saying she suddenly found available rooms on the first floor—and even gave us multiple options to choose from! Why lie to us in the first place, only to magically find several vacant rooms the moment we threatened to cancel? The woman at the reception was far from pleasant; she spoke to us with a cold, resentful attitude. Out of courtesy, I won’t mention her name. Breakfast was a huge disappointment—it felt like it came straight out of a convenience store. The juices and baked goods were far from fresh, and the coffee was practically undrinkable! I also didn't appreciate their towel policy: you are restricted to just one towel per day, with no replacements even if it gets completely soaked. On top of that, they charged a 5,000 THB security deposit—something I’ve never been asked to pay even at 5-star resorts. There is nothing in the rooms that warrants such a high amount. At check-out, they forced us to pay over 300 THB for an orange juice taken from the room's mini-bar, which wasn't even listed on the menu. This felt like outright theft, but I paid it under pressure just so I wouldn't miss my flight. I won't deny that the resort itself is beautiful, peaceful, and in a fantastic location, but some of the staff are completely unfit to represent the place. Personally, I do not recommend it at all—especially if you are traveling with elderly companions. My rating: 3 stars.