Couples Swept Away

Jeff May

First time at Couples. Overall, It gets a 3. The staff were friendly and accommodating. The unit was clean and comfortable. The green jungle atmosphere was very nice. We had nice massages at the spa. Unfortunately, the food was below average with many “out of stock” items. The resort is very out-dated and many things were broken; 3 out of 4 jacuzzis were out of order. The mens steam room was also not working. It was hard to relax at the beach with constant interruptions of locals trying to sell drugs, jewelry, etc. the drinks were too sweet, watered down, and use of cheap liquor. Couples Resorts really needs to invest in this resort to get it up to par, especially with what they are charging. We won’t be back.

Natasha

This was our 3rd visit to Jamaica, 1st time to Negril. We stayed at Couples Tower Isle in January 2020 and then at Iberostar Joia Hall in Montego Bay in 2024. Both resorts were very different, but exceptional and we agreed that we would visit them again. As a traveler I enjoy visiting different resorts and areas so we decided Negril was the next destination as it is known for its beaches. Since we had such a great experience at Couples in Tower Isle we decided to stay with the brand again. I will start with the positives of our 6-night stay. The service and staff were friendly and exceptional staff were smiling and laughing despite not having electricity at their own homes as the island recovers from the recent hurricane. Shout out to Sherika, Orlando and Calesha (Bartenders), Paulina (housekeeping), Dennis and Michaela (Entertainment), Yunneshia (Guest Services) and all of the other staff members. Housekeeping came twice a day, which is unnecessary in my opinion, but others may enjoy it. The variety of water activities was a plus. I enjoyed the guides for the glass bottom boat. The amount of activities was great and the entertainment staff worked hard. Our favorite dining experience was the Jamaican Beach night. The food was delicious (one of two nights we enjoyed the food), performance was lively and the staff worked hard to put the show together. I like the fact that the resort seems to care for the kitties and they maintained the plant life. If you are looking for a party resort this is not it. I am young, but an old soul and me and my partner enjoy a low-key relaxing resort. Now for the most disappointing part of our trip was the food. We are both "foodies" and the variety of food, only having two ala-carte restaurants for the entire resort was a disappointment. I am not sure if the food options were related to the recent hurricane or the quality has gone down since the pandemic. At Couples Tower Isle they were a much smaller resort, with more ala-carte restaurants Asian, French, snack bar, buffet, etc. Food is what makes our trip and we were very disappointed. Again not much variety, food was not seasoned, it was not flavorful and just pathetic for the cost of the trip. We did attend the repeater's dinner and it was ok, but lackluster. I will say that I enjoyed certain items such as the creme brulee at Feather's, the lobster tail and cheesecake at the repeater's dinner, but the food as a whole was disheartening. The gym equipment needs to be upgraded and I was not a fan that it was outdoors. The rooms are also outdated, but comfortable. In conclusion, we would not stay again for the simple fact of the food and the distance from the airport.

Bernie Uhlmann

If you are looking for an opulent shiny new resort, you’re looking in the wrong place. No giant high rise buildings, no fancy shmancy ballrooms, no Japanese chef with a blowtorch. Numerous low-rise dated but decently maintained buildings. Nice accommodations but nothing special. So why have we been there 9 times? And why have countless others returned 20+ times? In short, activities and food. Multiple tennis and pickleball courts with included clinics and private lessons. An olympic sized pool, scuba dives included, great beach with numerous water sports. Obviously, food is a matter taste, but it lines up with our taste buds perfectly. We love it. Going back next week.

Mona Masse

We have had the best week. We are in 2123 and our housekeeper Tashel was the best. Every day we got a surprise towel animal, our roo. Was kept spotless. 10 stars to her, excellent! We met several servers, Keela, being very sweet and wonderful! At the bar, Allah is superb! She remembered our drinks, daily and was very friendly. But I have to say my favorite, was Randre. He was most kind, sweet and awesome. The best personality, friendly and helpful. We will miss this place so much and hope to come back so.e day!

Lucia Tomečková

We were there during the Christmas holidays. If we had known that it was a five-star hotel only on paper, we would never have chosen this resort. Absolutely unsuitable for demanding clients. Very outdated rooms, the bed even without a headboard, so we couldn't even lean on it. We still survived the extremely neglected furniture, but the cleanliness in the rooms was at a level we hadn't experienced even in a three-star hotel in Tunis 33 years ago. Terrible unhygienic conditions, only superficial cleaning. We changed rooms 3 times, but it was still terrible if you accept the order and standard of a five-star hotel. This is a maximum of 4*, you have to close your eyes to that. The pools are a disaster, crumbling concrete and dirt. In 14 days we didn't dare to swim in them even once. If this resort wasn't located on the most beautiful beach far and wide, we would never have chosen it and we will definitely never return here. Every day I was tense in the room from dirt and disgust. The staff was nice and helpful 50% to 50%. The beach, food, drinks and sports center were okay, but that's extremely little for such an expensive vacation with a flight from Europe. Every complaint lasted for days and we had to insist on it several times a day. We had to complain about everything and more to the travel agency because of the expensive price, which did not meet the standard of a 5* hotel at all, and we also complained based on the photos. Big disappointment, we definitely do not recommend to demanding customers. It was a big mistake. And this terrible feeling on the spot was not changed by the management, who tried to make up for the unhygienic and dirty conditions and many other complaints with excuses and a 100 euro credit in the hotel shops. This hotel is really only for undemanding tourists, who probably haven't experienced the true service and level of 5* resorts elsewhere around the world. Huge disappointment. When management and especially employees understand that luxury is not just about expensive things, but first and foremost about cleanliness, feelings and experiences – that it is necessary to actively listen to guests, perceive their body language, anticipate their needs, notice the little things, solve problems with perspective and not take them personally, not perceive the guest as complicated or demanding, but find a way to fulfill their expectations – then real art will happen. So far, this resort is extremely far from that and galactically far from 5*.