Couples Swept Away

Bernie Uhlmann

If you are looking for an opulent shiny new resort, you’re looking in the wrong place. No giant high rise buildings, no fancy shmancy ballrooms, no Japanese chef with a blowtorch. Numerous low-rise dated but decently maintained buildings. Nice accommodations but nothing special. So why have we been there 9 times? And why have countless others returned 20+ times? In short, activities and food. Multiple tennis and pickleball courts with included clinics and private lessons. An olympic sized pool, scuba dives included, great beach with numerous water sports. Obviously, food is a matter taste, but it lines up with our taste buds perfectly. We love it. Going back next week.

Lucia Tomečková

We were there during the Christmas holidays. If we had known that it was a five-star hotel only on paper, we would never have chosen this resort. Absolutely unsuitable for demanding clients. Very outdated rooms, the bed even without a headboard, so we couldn't even lean on it. We still survived the extremely neglected furniture, but the cleanliness in the rooms was at a level we hadn't experienced even in a three-star hotel in Tunis 33 years ago. Terrible unhygienic conditions, only superficial cleaning. We changed rooms 3 times, but it was still terrible if you accept the order and standard of a five-star hotel. This is a maximum of 4*, you have to close your eyes to that. The pools are a disaster, crumbling concrete and dirt. In 14 days we didn't dare to swim in them even once. If this resort wasn't located on the most beautiful beach far and wide, we would never have chosen it and we will definitely never return here. Every day I was tense in the room from dirt and disgust. The staff was nice and helpful 50% to 50%. The beach, food, drinks and sports center were okay, but that's extremely little for such an expensive vacation with a flight from Europe. Every complaint lasted for days and we had to insist on it several times a day. We had to complain about everything and more to the travel agency because of the expensive price, which did not meet the standard of a 5* hotel at all, and we also complained based on the photos. Big disappointment, we definitely do not recommend to demanding customers. It was a big mistake. And this terrible feeling on the spot was not changed by the management, who tried to make up for the unhygienic and dirty conditions and many other complaints with excuses and a 100 euro credit in the hotel shops. This hotel is really only for undemanding tourists, who probably haven't experienced the true service and level of 5* resorts elsewhere around the world. Huge disappointment. When management and especially employees understand that luxury is not just about expensive things, but first and foremost about cleanliness, feelings and experiences – that it is necessary to actively listen to guests, perceive their body language, anticipate their needs, notice the little things, solve problems with perspective and not take them personally, not perceive the guest as complicated or demanding, but find a way to fulfill their expectations – then real art will happen. So far, this resort is extremely far from that and galactically far from 5*.

Ieshia Davis

I had an amazing experience at the resort. I got married there last week and everything was great. I especially appreciate the staff specifically the wedding staff (Rochelle and Desmont) who were very professional and accomodating. They made my day go so smooth and I'm grateful for that. The night entertain (I do not remember the band's name) but they were awesome and full of energy. The massages at the spa across the street was great and I usually hate massages. The makeup artist the day of my wedding did a fantastic job. I showed her my inspo photo and she did exactly what I asked for. The atomsphere is just relaxing and I honestly wish we would have booked more time there. I almost forgot to mention that the different varieties of food was great as well and I highly reccomend the private dinner on the beach. The beach in the daytime is absolutely breathtaking. We were extremely pleased with everything and may spend our 1st anniversary there.

H L

CSA is absolutely wonderful! The staff is so eager to help and truly makes you feel at home. The food is fantastic too! I really think Jamaican night at the Palms should happen every night, not just Fridays—it’s that good! A huge shoutout to all the amazing staff! 😀 We can’t wait to return for our anniversary celebration since we got married on the beach on October 19, 2025, at 10am thank you CSA for making our wedding and holiday amazing 👏🏾 🤩

Karen Williams

We have been going to Swept Away for 27 years The tennis is fantastic. The beach is beautiful. The staff from top to bottom is so kind and wonderful. Food is plentiful, healthy, delicious, and would fit any dietary requirements. Red snapper is wonderful. Rooms are fine, clean, comfortable, and we have stayed at all levels. Pickleball has now been added. There is air conditioned racquet ball. Also a full track. Every year they find the football game with the Ravens from Baltimore and we get to watch it. We don’t want a tv in our room but other rooms have them. If you want to sail or snorkel or sing with The Piano Man or dance or go on a booze cruise. It’s all there and all inclusive. Their beautiful decorations at Christmas and New Year’s and Valentine’s Day along with all the special entertainment are just amazing. Mr Lee Issa and his family and Mr Brown and the absolutely amazing staff that have made my family feel so welcome will bring us back twice this year. There are many reasons guests go back year after year and I hope I have specified them all. Richard and Karen Williams send you love. We will see you in 6 weeks.