Disney's Boardwalk Inn

Susan Hathhorn

Amazing hotel and location - walking distance to Epcot and so much to do on the Boardwalk. Will definitely stay here again. There is a lack of quick service options and coffee - only one small shop inside the hotel. This might make a difference to families with small children. We absolutely loved it.

Bob

I have stayed at the following Deluxe Resorts: Beach Club, Contemporary, Wilderness Lodge, Animal Kingdom Lodge and the Polynesian. Unfortunately the only one I would not stay at again is the Boardwalk based upon my recent experience. The Disney Refillable Mug station is the size of a closet located within the public Boardwalk Deli with only one small soda station with a very unclean and crowded area with broken soda sections. The main pool (The Luna) heater was broken the entire week and was told by a lifeguard there will be a major pool refurbishment with no intent of fixing the heater until next year. Hope that is not true for future guests. There is no table or desks in the rooms. The bathroom faucet had a slow leak. There is inadequate tables within the lobby so if you want a to sit down some place and eat it's difficult. Very minimal staff checking people (only one) and no one at the concierge table for long length of time. You will find yourself going up and down stairs or elevators constantly as the lobby is on the second floor. Very difficult layout. There is extreme catering to DVC so you feel like a second class citizen if you are not a DVC member. I have actually had better service and food court for drinks etc at the value resort Pop century. Please think twice before booking a stay here as a non-DVC member. I actually took the time before I left to talk with management. I escalated it as a supervisor I first talked with was not helpful or appropriate. Management told me they are aware of the issues and many have complained before but they did validate my concerns. I told them I just want Disney to do well and provide good service to their guests. I don't have a lot of hope because this Hotel opened in 1996 and 30 years later they have not addressed these issues. I assume it's not the staff but leadership of this Hotel. It's actually the opposite at Beach Club just a 5 minute walk away. Great service there. I just like to try different places but I have moved on and will not be back to this one. Thanks again for your acknowledgment.

Nicole Johnson

I really liked the Boardwalk but in comparison to some other Deluxe resorts, there were some aspects that knocked it down on my list. First of all, I ended up with a tiny balcony that couldn't even fit chairs on it. It was about 3' by 4' and only had space for the door to open out. I stayed at the Yacht club before and I didn't notice any balconies like that there. I talked to the front desk and the cast member basically said it was just random. I've never stayed there before so I wouldn't have known to request a full balcony like all other deluxe resorts have. I also felt limited by the one quick order breakfast option of the Boardwalk Deli. They had pastries and some breakfast sandwiches, but those aren't as kid friendly. It was a beautiful resort and had great location but I think I'll stay at the Yacht Club again for another close option to parks and the skyliner.

Amanda Krzysiak

DVC side is definitely better. Had to stay on the inn side for one night. The front desk was able to check us in 4 hours early, but the noise volume of kids running up and down the hallways as well as the children not using indoor voices made for a hard time winding down at night. I will stay with DVC again, but absolutely not on the inn side. Oh, the vent fan in the restroom didn’t work and there was a large crack under the door leading to the hall.

Scott Lebre

The Boardwalk is our favorite place to stay, the location to 2 parks and being able to walk makes it very enjoyable. The entertainment on the Boardwalk is great and the atmosphere is always nice! It’s a great place to get in some outdoor exercise with beautiful views!