Dreams Rose Hall

Davina Bonsu

This is by far one of the best all-inclusive resorts I’ve ever been to. From the first day I arrived, I felt extremely welcomed by the staff. My luggage was carried gently into my room, which made the experience even more pleasant. Overall, the food at the resort tasted amazing. However, I visited the jerk chicken station on the last day of my trip and was a bit disappointed—the flavors were not hitting at all. I believe there could be some improvement when it comes to the jerk chicken station. I loved the ambience of the hotel! The rooms were generally clean, except for the bed frames, which were very dusty. Because of this, I had to sleep on the other side of the bed for the duration of my stay. Although we received room service, it seemed the cleaners did not pay attention to the dusty bed frames. Overall, I truly enjoyed the hotel. There were daily shows to entertain guests, and I loved every one of them.

shamoy wallace

My stay at Dreams Rosehall was really well spent. Let me first start with the positives. The property itself is beautiful!! Almost every where you walk on the property you'll have an amazing view of the sea. The lazy river and slides gives a great mixture of excitement and relaxation whichever you feel for. The position of the restaurants are mostly central and you'll always in reach of a bar or food stop. The service is 5 star! The staff will make you feel at home. I experienced no bad service at all. The food is really good. There is a perfect balance of Jamaican and international cuisine. From the main buffet, to the a la carte, there is always a great variety with great taste. I tried almost everything. The only issue I would have had isn't really a big issue as but I do believe the rooms are bit dated. They are clean but I think with some small renovations they can be much better. All in all, it was an exceptional experience, thank you dreams for a great stay!

Tiffany Choice

This hotel does not align with the Hyatt Resort brand of excellence. Hyatt needs to take time to invest in upper echelon quality of aesthetics here. The lobby and the grounds overall are beautiful with breathtaking views of the golf course, beach and ocean. Customer service overall was good with a rapid response to an issue I encountered. The staff was predominantly engaging, upbeat and polite especially in the cafe and in the reception areas. However, room service was poor. It took 3 out of the 4 days of room use to receive service, evwn after speaking to our room butler. From what I understand from other members in our group that staggered into the hotel over the weekend, there were issues with turnover due to mismanagement of room capacity and guests. The food is 4/5, with the best being The Jerk Hut off the beach. The buffet can be hit or miss if you're looking to have good Jamaican food daily. I wasn't a fan of themed eating surrounding non-caribbean/Jamaican food, especially the Mediterranean night. The ackee/saltfish, callaloo, white rice, brown stew, curry chicken and porridge were a hit aside from the fresh fruits and veggies. The facilities are the not so good part in this experience. While the conference rooms were nice along with some ither areaa, the rooms and some other common areas were dilapidated and dated. Paint was mismatched or poorly applied in some areas. The walls need a good scrub down and repainting in the rooms so the white looks pristine. There were leaks likely due to extreme condensation from competing tropical outdoor temps and cool indoor temps. If there was a mold smell, it wasn't evident since air purifiying aroma misters were placed throughout the property. The smell was pleasant. There should be a service elevator to accommodate staff. Sharing the small elevators with guests and staff that had equipment and food was a challenge. The entertainment was fun and interactive: staff went above and beyond to ensure patrons had a good time. A positive side is the variety of amenities to enjoy all inclusively with dining, a cafe, pools, water activities, shops, seperate adult as well as family friendly spaces to enjoy for all. While this is a famly friendly resort, it was not run down with children. The noise level is average without the chaos that can sometimes ensue on resorts. It was overall a nice place to relax. I hope they take heed to the criticism and make improvements.

Lynne Kennedy

I’ve traveled to the Caribbean many times, and unfortunately Dreams Rose Hall in Montego Bay had the worst customer service experience I’ve ever had. Some of the female staff, in particular, were extremely rude. At the Rum Factory, the manager Tanya and the hostess Diamond saw us walking up, looked us up and down, whispered something to each other, laughed, and then proceeded to treat us rudely while we were simply looking at the menu. It was uncomfortable and unwelcoming. Throughout the trip, there were several moments where I felt there was a level of racism from some of the female staff. On multiple occasions, we were left waiting for a drink order while staff served others around us without acknowledging us. Despite tipping and paying a lot of money to be there, we should never have been made to feel like a burden. It got so bad that we had to raise the issue with the F&B manager, Jean. He did an excellent job listening, validating our concerns, and going above and beyond to try and salvage the rest of our stay. I also want to point out that many of the male staff were consistently polite and welcoming, and the entire team at the Seaside Grill was fantastic. Their kindness really stood out in contrast to the poor treatment from certain others. Aside from the disappointing staff interactions, the resort itself is beautiful. The grounds are well-maintained, the buffet was amazing, and some of the restaurants we visited were excellent. The rooms, however, are a bit outdated and could use some refreshing. Overall, the resort has potential, but the service from certain female staff left such a negative impression that I cannot recommend it.

Louise Maskrey

We stayed here during Hurricane Melisa, the hotel staff and management could not do enough for us in spite of the terrible situation that transpired. Constant communication and support and adapting to the ever changing situation quickly and efficiently. The hotel was hit very badly and yet ALL the staff remained positive and genuinely concerned with ensuring guests were still looked after. It was very upsetting to see the damage caused to this wonderful resort, however I feel certain that with time the hotel will rebuild and we will certainly be back to support and enjoy this wonderful, beautiful place.