Eden Roc Cap Cana

Vinny Errigo III

I had an amazing stay at Eden Roc Cap Cana and honestly couldn’t have asked for a better experience. From the moment we arrived, the staff made us feel so welcome and treated us like family. Everyone was incredibly friendly, attentive, and always willing to help with anything we needed. The food was one of the highlights of our trip. Every meal was absolutely delicious, and you can really tell they take pride in the quality and presentation. We looked forward to every breakfast, lunch, and dinner. This place truly made our trip unforgettable, and I can’t wait to come back. I would highly recommend Eden Roc Cap Cana to anyone looking for a beautiful resort with amazing service and great food.

Dane Grossnickle

My husband and I decided to book a few days here as a way to relax and treat ourselves after completing a four-day trek along the Inca Trail in Peru, and the resort more than delivered. The Spanish colonial/luxury Caribbean ambiance, high-end amenities, and genuinely kind and attentive service made our stay exceptional. Special credit to Gregory and Julianne for their hospitable management, friendly conversations, and meal recommendations; Milton, Asia, and Luis for their attentive meal service and accommodations; our butlers, Sara and Junior, for their coordination throughout our stay; and Gladys and Gisell for some of the best massages my husband and I have ever had. The only warning I would give travelers is to be aware of seaweed on the beach from May through late August. We knew this would likely be the case given the resort’s location, but it’s something to consider if you’re able to time your stay during other months. The seaweed only kept us from getting in the ocean on one of our four days, and even then, the staff were actively working to clear it from the beach. By the next day, the water and beach were much clearer. The dedication of the staff, beautiful architectural style, and ease of travel make this an exceptional property—one we will absolutely add to our list of places to revisit

Ario Holmen

The resort and rooms are nice! The service on the other hand is very subpar. For the cost, I expected excellence service but that was not the case. As previously mentioned in other reviews, some of the staff were very rude and acted like it was an inconvenience for them to serve you. I’ve stayed at other resorts that were a 1/3 of the price and had much better service. The best food and night I had was outside of the resort at the Marina. I will not be staying here again. Do not waste your money.

Luciana Andrade

I’d stay away from this place. I was convinced to book it after reading a Condé Nast article recommending it, but I should have trusted my instincts and stayed at the new St. Regis instead. For the rates Eden Roc Cap Cana charges, you’d expect a true five-star experience. Unfortunately, that’s not what you get. The hotel feels outdated and poorly maintained, the food is mediocre (honestly comparable to what you’d expect at an all-inclusive, despite paying luxury hotel prices), and the service is shockingly bad. At breakfast alone, there seem to be plenty of servers standing around, yet only a handful actually attend to guests. Somehow, they consistently manage to get orders wrong while simultaneously trying to deliver other guests’ food to the wrong tables. Every single day. Our suite is spacious and comes with a private pool, but even that feels neglected. The pool has been dirty since our arrival, there’s old dog feces in the grass, bugs floating in the water, and used cigarette butts scattered around the landscaping that look like they’ve been there for quite some time. The hotel’s Instagram photos are also misleading. I expected a stunning beachfront property, but even the ocean is not what most people picture when they think of Punta Cana. In my opinion, this hotel is simply not worth the price. I still have 2 more nights and I’d honestly wish they’d refund my money so I could go elsewhere. Do yourself a favor and read the reviews carefully before booking.

Sascha B.

This hotel is definitely not a 5-star property, despite the prices they charge. The entire place feels outdated and badly in need of renovation. For what you pay, the value is extremely poor. Their social media manager deserves credit though — the Instagram account makes the hotel look far better than it actually is. In reality, the experience is completely different. The rooms are old and damp. When it rains, water literally comes through the windows. The wardrobes look like they were built from the cheapest possible materials. During our stay we even had a water damage incident in our room that caused several of our clothes to become discolored and ruined. We submitted receipts and contacted the hotel multiple times. Five months after our trip we still haven’t received an apology or any reimbursement for the damaged clothing. That is simply unacceptable for a hotel claiming to be 5-star. The staff is friendly, but clearly not trained to deliver 5-star service. Overall: massively overpriced, poorly maintained, and very disappointing. Stay away.