Eden Roc Cap Cana

Vinny Errigo III

I had an amazing stay at Eden Roc Cap Cana and honestly couldn’t have asked for a better experience. From the moment we arrived, the staff made us feel so welcome and treated us like family. Everyone was incredibly friendly, attentive, and always willing to help with anything we needed. The food was one of the highlights of our trip. Every meal was absolutely delicious, and you can really tell they take pride in the quality and presentation. We looked forward to every breakfast, lunch, and dinner. This place truly made our trip unforgettable, and I can’t wait to come back. I would highly recommend Eden Roc Cap Cana to anyone looking for a beautiful resort with amazing service and great food.

Luciana Andrade

I’d stay away from this place. I was convinced to book it after reading a Condé Nast article recommending it, but I should have trusted my instincts and stayed at the new St. Regis instead. For the rates Eden Roc Cap Cana charges, you’d expect a true five-star experience. Unfortunately, that’s not what you get. The hotel feels outdated and poorly maintained, the food is mediocre (honestly comparable to what you’d expect at an all-inclusive, despite paying luxury hotel prices), and the service is shockingly bad. At breakfast alone, there seem to be plenty of servers standing around, yet only a handful actually attend to guests. Somehow, they consistently manage to get orders wrong while simultaneously trying to deliver other guests’ food to the wrong tables. Every single day. Our suite is spacious and comes with a private pool, but even that feels neglected. The pool has been dirty since our arrival, there’s old dog feces in the grass, bugs floating in the water, and used cigarette butts scattered around the landscaping that look like they’ve been there for quite some time. The hotel’s Instagram photos are also misleading. I expected a stunning beachfront property, but even the ocean is not what most people picture when they think of Punta Cana. In my opinion, this hotel is simply not worth the price. I still have 2 more nights and I’d honestly wish they’d refund my money so I could go elsewhere. Do yourself a favor and read the reviews carefully before booking.

Alex D

The property feels noticeably dated while still charging premium, five-star prices. In reality, it lands closer to a four-star experience at best. The contrast with the St. Regis next door - which genuinely delivers on a five-star standard - makes this even more obvious. While the food is very good and the villas are generously sized, the marketing imagery is misleading and sets expectations most rooms simply don’t meet. The beach is undeniably beautiful, and easily the standout part of the stay - we spent most of our time there for a reason.

Ario Holmen

The resort and rooms are nice! The service on the other hand is very subpar. For the cost, I expected excellence service but that was not the case. As previously mentioned in other reviews, some of the staff were very rude and acted like it was an inconvenience for them to serve you. I’ve stayed at other resorts that were a 1/3 of the price and had much better service. The best food and night I had was outside of the resort at the Marina. I will not be staying here again. Do not waste your money.

Ankush Khanna

The staff and management at the Eden ROC were truly professional and accommodating to our needs to make my wife’s birthday celebration a memorable stay. We made a last minute transition to the ER from another property after a less than ideal experience, and the real value here are the people. Great customer service for us is what is quietly happening in the background, so we can just relax. They often anticipated our needs before we even knew to ask. They consistently do what they say they’re going to do without needing to follow up. And they care about how people feel at check out just as much as at check in. We had a consistently good experience with the people in all departments which is a testament to how the leadership here operates this property.