Golden Nugget Las Vegas

Santiago

I was very disappointed with my stay. Upon arrival, I wanted to check in at the front desk with a live person. I was told to check in at the kiosk. It wasn't busy. Checking in was easy and I upgraded to a suite. I did have to pay for early check-in. I asked for help with our luggage and I was again told that I needed to "go over there". Did I mention that it wasn't busy? They had staff just standing around talking to each other. I didn't bother so I went to our suite. While unpacking, we noticed the room hadn't been completely cleaned. There was trash (female products) and the mirrors were dirty. I called to have the room serviced again and they did send someone. For some reason, they don't worry too much about cleaning the rooms. After the 3rd night, I had to request that they service our room. Then later that morning, while we were waiting for an elevator, one of the housekeeping staff yelled out to us from down the hall. Asked us what room we were in and if we needed the room serviced. After telling her yes, she then asked what did we need. This was very unprofessional imo. The suite was very nice, Classic Vegas suite. It is very dark, extra lights or brighter bulbs would be nice. I personally wouldn't order room service either, the food was ok at best. It's an old hotel and it shows. This wasn't my first stay but, it definitely was my last.

RAMONA Patterson

I always read reviews before we book, so i will leave one. Apparently they use AI for ratings, because the room was horrible. I wish is could add pictures so you'd know I'm not over exaggerating. The tub was rusted, and has a rusted Crack along the top 6 inches or so. The drain was rusted and broken. The water handle to the shower was broken and I never was able to turn it completely off. They never replaced the body wash bottle and the soap scum where it should be, was disgusting. There was an unidentified drip under the skin. Looks like it was catsup, but it wasnt and i didnt investigate, No trash bags in the garbage cans and it took two of us to pull the chain to close the blind, and we were facing the road. We only had 3 hours so we didnt ask for a change of room, but I felt like I needed a shower after taken one. Oh... there is also an issue with the water pressure in the bathroom causing several flushes for paper. We couldnt figure out how the lights worked and just used our phone after turning off the primary light, to get On a good note, inspite of the location, the room was quiet, bed comfortable, carpeting and linen seemed clean. They have a nice casino and service was helpful at midnight. She was very polite. Over all, a filthy bathroom is unexceptable. Over all 2 out of 10. please see my second night review that was a 10 out of 10 experience.!! The following night we had chosen to stay again, as we had booked 3 nights and we were too tired to drive to LA. We explained to the desk clerk that we had issues with the first room, she helped us within minutes to change the room. This room was so much nicer. Very clean, still quiet and the staff was wonderful. The room was bigger than the last and most likely wasn't the room we paid for. So if you have problems. Tell the staff they are quick to accommodate. free parking and convinent to connecting trips to the grand canyon. I changed my ratings for location and staff as they were always helpful. I would recommend a stay here. Hopefully they will fix issues with the first room.

Rebecca Young

I am truly disappointed with our stay. We came for NFR, booked a corner suite and stayed five nights. I have personally always stayed on the strip but heard good things about the golden nugget. That was a mistake. If you are looking for cheap, this is your best bet. Upon arriving, we could not find the front desk. We flagged down someone to ask where we check in, the answer we got was “at the front desk.” Well thanks. I’ve never stayed at a hotel, thank you for that sir. Second employee, also gave us mediocre unclear directions, at best. Customer service is truly lacking, my suggestion, cater to your guests. Walk them to the desk. Once we finally found the kiosks, it was all self check in, we tried to find our room. There was signage but we walked circles around as there isn’t clear directions that you have to go down a hallways and behind a corner to find them. Next, our room. For the price we paid, I would expect that the soap at least be filled in the shower. I understand this is a reasonable price, but soap is a basic necessity. Our vanity was cracking and will indeed probably fall off the wall in the near future. Our lights were touch lights, again not marked, I spent over 30 minutes looking for the switch as it doesn’t say that they’re touch activated. Next, one night our door wouldn’t open after arriving back from the NFR. Again, this hotel was less than helpful. Our battery was dead at the door. My husband had to twice trek down from the 17th floor all the way through the hotel to try and find someone to help us. The first time he was at the front desk, instead of just confirming his name and our room, they quizzed him on the color of the blanket and the suggested he just have someone in the room answer the door. He had to explain to a whole adult obviously he wouldn’t be at the desk saying the door won’t open if there was simply someone to open the door on the inside. After about 20 minutes when he said someone would be up, I decided to try and call to see if maybe they forgot or the ball got dropped. When you call, they stick you in an AI algorithm that never actually puts you through to anyone. In total, I spend 40 minutes outside our room just trying to get help to get the door open. Some employees were helpful, but at best, the majority really require more training.

Tom Porter

Nice hotel, casino, and showroom. Plenty of dinning options. Room was very nice but NO SERVICES! Ordered carry out dinner from one of the hotel restaurants. The bag and foam dinner boxes sat on floor from first night until we left along with other trash from carry out from their restaurans! Same with the next two nights, yes we called they said we weren't scheduled for service. Day 2 asked for fresh towels and water, it was left in a bag. Mind you daily we saw rooms on our floor being serviced. Ran out of body wash day three so it wasn't filled upon arrival. Called they never came. Upon check out expressed my dissatisfaction and was told it was short staffing, yet again rooms on floor were being serviced. Sad already told others who wanted to try them to find other hotels.

Liz Rod

Check in was very easy on a Kiosk. We were able to check in early for $25. We stayed in Carson tower. The carpet in our room was wet and the room had a weird smell the entire time we were there. Thankfully the bathroom was clean. It was nice having Starbucks and chick fill a downstairs. Access to Fremont was very easy.