Rio All-Suite Hotel and Casino

Heather Thornton

Stayed for 3 nights and 4 days. No microwave in the room and limited plugs for charging devices. Most of the plugs were being used by their sensors making sure nobody smokes or vapes in rooms. Room was small but had a great view. Not a horrible stay all around. The hotel was busy all weekend. Enjoyed the scenery, The Kiss museum would have been nice to visit but was a little pricey unless we wanted to play Mini golf.

Collen Hatcher

An expensive hotel with almost no actual customer service Extremely disappointing stay at the Rio. The biggest problem is the atrocious customer service. There are virtually no humans available when you actually need help. Instead, the hotel pushes you toward “Rita,” its AI/self-service system, as though a chatbot is an acceptable substitute for speaking to an actual person when you have a problem. It isn’t. The hotel was absolutely packed, yet there appeared to be one person working the entire front desk. The lineup was ridiculous, and trying to get assistance with anything was frustrating. When you have an issue, good luck finding an actual human being who can help. The lack of staffing showed up elsewhere too. We waited an entire day for fresh towels that never arrived. We were also encouraged to decline daily housekeeping under the guise of helping the environment. Maybe that sounds good on paper, but when basic service is already difficult to get, it comes across less like an environmental initiative and more like a convenient way to avoid hiring enough staff to meet demand. The pool area was another disappointment. The pool deck was littered with garbage and dirty, spilled drinks. It looked poorly maintained and neglected. None of the advertised features like waterfalls etc worked because again, they don’t have enough lifeguards to operate them. The casino staff were adequate, which was probably the highlight of the experience. The rooms themselves were fine—nothing particularly special, but perfectly acceptable. Unfortunately, a decent room can’t make up for an overall experience where basic hospitality and customer service seem to be afterthoughts. And the prices are outrageous. $6 for a 600 mL bottle of Coke is difficult to justify, even by Las Vegas standards. What bothered me most was the feeling that the entire operation has been designed around minimizing human interaction and maximizing revenue, rather than actually taking care of guests. When something goes wrong, you don’t get a person you get an AI system, a self-service option, or a long wait. I’ve stayed at plenty of hotels and casinos, and I understand that Las Vegas isn’t cheap. I don’t expect five-star service at every turn. But I do expect basic things like clean common areas, timely towels, reasonable access to staff, and someone willing to actually listen when there is a problem. The Rio needs to decide whether it’s actually in the hospitality business, because this stay didn’t feel very hospitable. Very disappointing, and unfortunately I wouldn’t choose the Rio again.

David M.

**★★★☆☆ 3/5** We recently spent a night at the Rio after hearing about the property's ongoing renovations. As Hyatt Globalist members, we were able to book using points and figured it would be a good opportunity to see how much the resort had improved. Unfortunately, while there were a few positives, the overall experience left quite a bit to be desired. Our first impression wasn't particularly great. We parked in the Masquerade self-parking garage, where signage and directions into the casino were confusing. The pedestrian bridge appeared closed because the entrance was so dark and the windows were heavily tinted. We eventually realized it was accessible, but it wasn't exactly a welcoming introduction to the property. That entrance led us through what appeared to be the resort's former shopping promenade, which was honestly a little depressing. Most of the storefronts were vacant or closed, and the old overhead tracks from the Rio's former Masquerade parade were still visible. The entire area felt deserted and like a reminder of the property's better days. Unfortunately, that atmosphere continued into much of the casino, which felt unusually quiet and lacked the energy you'd typically associate with a Las Vegas resort. As Globalist members, we were directed to the VIP check-in area, which was similarly difficult to identify because of its dark, heavily tinted entrance. Check-in itself was relatively straightforward, although one interaction felt a little uncomfortable. My partner and I had reserved a king room, and the agent rather loudly questioned whether we wanted to keep that bed configuration. It may have been an innocent question, but the delivery felt awkward and unnecessarily drew attention to us. The room itself was actually one of the better aspects of our stay. It was spacious, with a separate seating area and a comfortable enough bed. The view was disappointing, however, and we couldn't get the Chromecast feature on the television to work despite several attempts. The elevators were another frustration, with only a couple appearing operational during our visit and signage indicating that improvements were still underway. The highlight of our stay was breakfast the following morning at The Kitchen Table. The complimentary Globalist breakfast buffet was surprisingly good, and the staff were attentive, friendly, and genuinely welcoming. It was easily the most enjoyable part of our experience. Overall, the Rio feels like a property that's still very much in transition. While it's clear that efforts are being made to renovate and improve the resort, many areas still feel dated, neglected, and lacking in atmosphere. From the vacant storefronts and aging infrastructure to the overall sights and smells of the property, there's still a noticeable disconnect between the promise of a refreshed resort and the actual guest experience. I'm glad we had the opportunity to experience it using points, but I would have been considerably more disappointed had we paid the typical nightly rate. There's potential here, but the Rio still has a long way to go before I'd consider returning.

Christopher Williamson

This was the first place I ever stayed when visiting Vegas in 1993. It was good to know that it didn't still look like that by way of dated rooms and dated Casino floor, they did a good job of keeping up with maintaining things that needed to be maintained. If you like the atmosphere of Las Vegas in the 90s I suggest visiting here. The only thing that I wish they would have kept from back in the 90s is the prices of cigarettes. Just to give you the heads up they are sold in their little market for the low price of 24.00 for one pack. So my only suggestion is you might want to stock up before you go there if this is something you indulge in worst case scenario there's a Walgreens right across the street where you can just about cut the price in half. You will find that you are treated well from my experience if you are a gambler and you have a host you will actually be able to see them unlike some of the places on the Strip who are doing their best job at virtual host. Make sure you call in advance to find out but my personal experience is even if you are told by people in the cage they don't match whatever level you are at a different Casino you might be pleasantly surprised at their matching level. And for those of you that like shows they have been able to keep up with some of the top talent in the business whether you like music or magic or multitude of other things. So if you like Vegas but you don't want to be on this trip I would suggest this is a great place to go for a little bit of what it felt like 30 years ago. Gabriella was one of the best hosts you could get.

Gaby Narvaez

We really enjoyed our stay at the Rio! The remodeled rooms are a great improvement—comfortable, clean, and nicely updated. There are also some great food options throughout the hotel, and Noodles is definitely my favorite! 🍜 The shows are amazing and fun. Great experience overall, and we’ll definitely be back!