Grand Muthu Oura View Beach Club

Dean Testrow

The pool area was generally quiet, spacious, and never felt overcrowded, which made it a pleasant place to relax. The main restaurant offers a self-service buffet with different cuisines each evening. Personally, I wasn't overly impressed with the food served by the pool, although this is largely down to personal preference, and I didn't hear any complaints from other guests. One feature I'd highly recommend is trying the restaurants located just outside the main complex but still included as part of the hotel's all-inclusive package. These can be booked in advance and, in my opinion, offered significantly better food with plenty of choice. One area that could be improved is the bar service. The pool bar often had long queues, and considering the size of the hotel, waiting for drinks became a regular occurrence. This seemed to be because only one bar was open for much of the day. Once the pool bar closed, the only option was the bar near reception. Service there was much quicker due to fewer people using it, but it lacked atmosphere. I don't intend this to be a negative review, as our experience was mixed overall and there were plenty of positives. However, the biggest disappointment came on our final day. We checked out at 11:00am, but our return flight wasn't until 10:20pm. To our surprise, we were required to have our all-inclusive wristbands removed immediately at checkout, meaning we had no access to food or drinks for the remainder of the day unless we paid extra. This was particularly frustrating because our holiday package had already been paid for, and we noticed that other guests in a similar situation still appeared to be wearing their wristbands. Furthermore, when we checked in, a different receptionist had advised us that, due to our late flight, it might be possible to keep the room for a little longer and retain our all-inclusive benefits until we left. At the very least, this would have allowed us to shower and enjoy the facilities before travelling home.

Rosa Silva

I recently stayed at the Grand Muthu Oura View Beach Club through TUI, and it was a horrible experience from start to finish. This is supposed to be a 5-star resort, but it operates well below acceptable basic standards. Here are the main reasons why you should avoid this place: Severe Hygiene Failures: The room was completely infested with pests. We found a live cockroach and a massive number of ants inside our room. The lack of basic cleanliness and pest control is unacceptable. Bait-and-Switch Room Assignment: We specifically paid for and booked a Sea View room. When we arrived, they shoved us into a corner of the hotel with barely any sea view at all. All we could actually see was the balcony and the pool chairs from the room directly below us. When we complained, it took them a frustrating 20 to 30 minutes just to move us to a new room—which, at the end of the day, wasn't even proper or up to the standard we paid for. Severe Safety Hazards: There were broken tiles on the stairs, posing a massive trip hazard for guests.Neglected Maintenance: The hallways had open cupboards stuffed with broken equipment and trash, which is a major health and safety violation.Inedible Food: The food provided at the hotel was completely inedible. We were forced to eat out for every single meal, which ended up costing us a fortune on top of what we already paid for the holiday. Appalling Customer Service & Broken Management: The staff members were uniformly miserable, rude, and dismissive, looking down on guests. The reception manager, Anabela, was completely unhelpful when we raised these issues; she just made endless excuses for the appalling state of the hotel. To make matters worse, we requested multiple times to speak with the General Manager, but they completely ignored us and refused to respond. To make matters worse, we sent full photographic proof of all these violations to TUI, and their insult of a resolution was to offer us a mere £100 back. Do not waste your hard-earned money here. The management clearly does not care about guest safety, sanitation, or hospitality, and TUI does not properly back their customers when things go wrong.

Gemma Hayter

Would not recommend, definitely won't be staying again. Hotel reckons it's 5 star, but it's 3 star at best. Beware - location is right near the strip! Check in is 5pm, quite late so we had to kill some time before we were able to check in. When we did try to check in it seemed as though our booking had been cancelled, which we definitely didn't do. The staff member had to ring a manager and after a couple of phonecalls the booking seemed to reappear but there was no explanation as to what had happened and so our trust in the booking and the company has completely gone. Checked into our room which was an apartment with separate lounge and kitchenette and balcony. Only half the lights in the bedroom worked and there were ants in the kitchen around the sink and also on the dining table. If you leave any slightest crumbs you'll come back to find a trail of ants - and yet no sponge or cloth left to clean plates and glasses with. Near the end of our stay we wanted to use the pool and had seen others with a hotel branded towel. Reception didn't explain it very clearly - they charge €10 per towel for a deposit which you get back when returning the towels but also a €10 rental payment per towel that you don't get back! After paying the deposit I thought we were done and then my card accidentally scanned on the second payment while the receptionist was explaining the fee. If I'd have known I definitely wouldn't have gotten the towels at all, such a high rate and inconvenience. Other 5 star hotels would give you towels for the pool complimentary, and there would be water in the fridge at least. Quite a disappointing stay, was glad to have hired a car so we could make a quick getaway most days.

Asma Syed

We've loved our stay, it was a great location 5 min walk from the new town. Unfortunately bathroom very small and everyday smell very bad. Housekeeping was not great, they often forget to clean our room. Outdoor pool tiles was broken very dangerous and pool seems little dirty. Food was excellent, staff was very friendly resutrant manager was very friendly 😀 For us does not seems like a 5 star hotel. We've stayed many hotels. I would definitely visit again! Need to sort out housekeeping and the outdoor pool tiles.

Charlie Cassidy

Lovely hotel. Clean, professional, friendly. Has a good gym (small but plenty of equipment) and both indoor and outdoor pools. There is also a spa and on-site restaurant which we didn't use. Free parking available too. Easy accessibility to the beach (swipe card given to access the beach gate from the hotel) and plenty of restaurants and bars nearby. Would recommend.