Grande Real Santa Eulalia Resort & Hotel Spa

Dave Miller

Loved this resort. Right on the beach and next to the fun town of Albufeira. Diogo checked us in and gave us an upgrade and the rest of the staff was equally welcoming. The villas were spacious, comfortable and clean and provided free access to the wonderful spa. The beach below was beautiful. Everything about our stay was perfect.

Kieran Williams

Expected more from a 5* hotel. The apartments are dated and in need of work. It does look like the hotel is currently undergoing upgrades in this area but my rating reflects the stay that we had. We also stayed for two nights in the sea view rooms. These were much nicer but obviously came at a heavier cost. Disappointed overall with the quality of the apartments considering the hotels 5* status. I’m sure it will be nicer once the work is completed. We were advised that checkout is 10am from the apartments but 12 from the main hotel rooms. Unsure why there should be a difference for guests staying in any type of room. Breakfast was good. One member of staff had a slight attitude when we asked whether we could either extend the schedule out time or check in early got the other room type. Just laughed and said look we have many people checking in today pointing towards paperwork. Would have been nicer if it had just been explained calmly that there isn’t a possibility due to the hotel being fully booked.

Monika

We have stayed in March and overall had a pleasant stay. The room was clean apart from a few stains on the walls. We were allocated a room on the -2 level which initially thought is a basement but turned out to be a ground floor where you could see a snippet of the sea which was nice. The toilet in our room was broken and kept filling with water long after flushing, which produced unpleasant noise. There is a mixed opinion on the reception staff, some were pleasant to interact with and some seemed like they would rather be anywhere else other than working as a receptionist. Made us feel like we are bothering while asking very simple questions. The breakfast had a good variety of sweet and savoury, so I believe anyone would be satisfied just like we were. The orange juice especially was very nice. We really appreciated the free shuttle to the Old/New Town as the hotel's location is a bit more remote. I can see how it would be pleasant during main season as Albufeira is known as the place where british young people go for parties. We did not really use most of the facilities of the hotel itself as we did not stay for too long. But just from the look, the pools at the hotel are sort of small for how many people can be accommodated at the resort.

Dustin Shade

Plain and simple this is not a 5-star luxury hotel as advertised. The concierge upon check in was pleasant and accommodating but further interaction with hotel staff was cold and dismissive when issues with our room were presented. The air conditioning was not working in our room when we arrived and the hotel common areas are humid and unpleasant. The TV in our room was setup to purposely not connect to the internet to use streaming services while an Airbnb we stayed at a fraction of the cost did so just fine. The room comes with a smart tablet device that does absolutely nothing (remove them from the room if they’re broken?). The “king” sized bed was two twins put together and was incredibly uncomfortable. The table on the balcony was falling apart and the bathroom in the room was outdated. Finally, this hotel will try to make money at every turn. For a 5-star hotel and the amount you pay, everything should be included in the price, including the spa pools. In the grand scheme of things, all of these issues are small but for the price you pay to stay here and the “5-star experience”- none of these issues should exist. Better to find somewhere else to stay.

Emma

Overall we enjoyed our stay here however I wouldn’t return or recommend this hotel for couples or families due to a few reasons that impacted the overall feel of the stay - A lot of maintenance going on while staying at the hotel hallways dirty and dusty - anything we asked for at reception (AC to be fixed and bottled water for room) we were told someone would be sent up only to wait in the room and have to go back down to reception for the same request to repeat (for days) Have to pay for extra facilities that look like they’re included (sun beds at the beach ) access to indoor pool we were told it was €20 per person why would we pay when we are staying at the hotel 😂 Hotel should be providing filtered water for guests there was a sign in the gym saying non gym going residents could not use the water I have never seen something like this in my life, definitely not ideal for families. There is a strange feeling with some of the staff I noticed this at breakfast and at the reception it’s as if they are trying to catch you out on something, and some of them not friendly. Shoutout to bar staff by the main pool who work very hard I must say especially the young man this week he was running around and the man in charge of the towels was also friendly. Overall very small things that could really make this hotel feel like a true 5 star if actioned. Hopefully management will take this feedback on board as the setting of the hotel, layout and rooms we stayed in were fab.