Hotel Riu Turquoise

Przemysław Chyra

Everything was great — the staff, the room, and the hotel itself. The hotel is beautifully located in Le Morne, very close to the hiking trail leading up Le Morne Brabant. The property is situated on a small peninsula, so it can get very windy. Because of that, relaxing on a sun lounger directly on the beach might not always be very comfortable, but the pool areas are much more sheltered thanks to the layout of the hotel. Check-in went very smoothly. We were even given our room before the official check-in time, with no extra charge, which we really appreciated. The food was tasty and there was plenty of choice, although the selection was quite similar from day to day. That is probably understandable considering the huge amount of food being served. Still, everyone should be able to find something they like. We had a very enjoyable and relaxing stay.

Deepa Kalawon

I would like to share feedback from our recent stay. While the property itself is very nice, our overall experience was impacted by gaps in service, communication, and guest care. Key concerns: 1. Arrival and Welcome The arrival experience felt non-existent. There was no welcoming or courtesy extended, and the atmosphere felt more like a business hotel than a resort. 2. Room Assignment We booked a double room. On arrival we were assigned a room with two queen beds. When we raised this at reception, we were told by the reception in-charge that bedding type is not confirmed by Riu head office and that he could not change it. The only solution offered was to push the two queen beds together and add a topper to make it similar to a king. This did not meet what we had booked, and we felt we were left with no alternative. 3. Staff Responsiveness and Follow-through Throughout our stay, staff often appeared exhausted and would agree to requests, but follow-up was inconsistent. For example: we had paid for a cake and requested a takeaway box for the remainder. The first staff member said someone would assist. After waiting 15 minutes with no follow-up, we asked again. The second staff member informed us that no takeaway boxes were available, not even in the kitchen. This is a basic amenity that most restaurants provide. 4. Safety Concern On the first evening in the entertainment area, my son stepped near a piece of broken glass left from the previous guests. Fortunately, he was not injured. I placed a table over it to prevent an accident. The next evening, the same piece of glass was still under the table in the same spot. My husband spoke to a gentleman named Daniel, who identified himself as a manager. There was no apology, and when we mentioned that our son had stepped near the glass, there was no expression of concern. The response was that he would speak with the housekeeping manager. Given the potential for serious injury, we expected more immediate action and empathy. The property has a lot of potential, but to be successful as a group, the team needs more training in empathy, accountability, and basic service recovery. Guests should feel heard when issues are raised, and commitments made by staff should be followed through. I hope this feedback is taken constructively to improve future guest experiences. Sincerely, Deepa

Neha

I am very disappointed with my experience at RIU Turquoise Hotel. From the moment we arrived, the customer service was extremely poor. The welcome at reception was very bad. There was no greeting, no smile, and no warm welcome at check-in. It gave us a very negative first impression. We also spoke to the AGM, Mr. Vivek, about our concerns, but he was not helpful at all. We raised the issue that the lunch and dinner buffets were almost the same every day, with very limited choices for guests who do not eat beef. Instead of trying to assist or offer a solution, he dismissed our concerns. When we told him we would leave a review about our experience, he replied that we were "very free to put one" and that it was the least he cared about. That level of customer service from management is unacceptable. Another disappointing experience happened at the swimming pool. We have stayed at many hotels across Mauritius, and this is the first time security came to us at the pool to tell us our time was up and that we needed to leave the premises. We were not even consuming anything at that point—we were simply getting ready to leave. It felt unnecessary and unwelcoming. To make matters worse, I accidentally left one of my bags at the hotel. I called several times asking for an update, but no one gave me any feedback. I waited 4–5 days, and nobody ever called me back. In the end, I had to travel nearly two hours from the East to the South just to collect my bag because they were so unhelpful over the phone. When I arrived, they told me they had my bag all along, yet they never contacted me to let me know. The only positive part of our stay was the animation team and the bar staff. They were excellent, friendly, welcoming, and always had a positive attitude. They were the only staff members who made us feel like valued guests, and they deserve recognition for their great service. Overall, this was one of the worst customer service experiences I have had in a hotel in Mauritius. Poor management, unhelpful staff, repeated buffet food with limited options for non-beef eaters, and no care for guests' concerns. I would not recommend this hotel.

Andrejs Gomerovs

We had a wonderful stay at this hotel in Mauritius. The location is beautiful, with amazing views and direct access to the beach. The staff were friendly, helpful, and always willing to assist with any questions. Our room was clean, comfortable, and well maintained throughout our stay. The breakfast offered a good variety of food, and the overall atmosphere of the hotel was relaxed and welcoming. It was a great place to unwind and enjoy our holiday. Thank you to the entire team for making our stay enjoyable. We would be happy to return in the future and would recommend this hotel to anyone visiting Mauritius.

Umut ilkaya

The hotel has a nice location, and overall we had some positive experiences, but there are several areas that could be improved. The front office team was very welcoming, friendly, and helpful from the moment we arrived, which gave us a great first impression. The waiters and restaurant staff were also excellent—very friendly, attentive, and helpful throughout our stay. However, the all-inclusive concept needs improvement. The food selection is quite limited and does not offer enough international variety. The bar staff could also benefit from additional training to become more guest-oriented and welcoming. The water served in the restaurants had a noticeable tap-water taste, which was disappointing. The coffee quality also needs significant improvement, and I would strongly recommend providing proper, good-quality coffee options for guests. The entertainment and animation program needs a major upgrade. The overall concept feels outdated, almost like something from 20–25 years ago. The DJ playing in the lobby before dinner did not create the right atmosphere for that time of day, and during dinner the music was extremely loud, with an electro-style selection that did not suit the setting or the guests. It was so loud that we could barely have a conversation while sitting there. The kids’ entertainment also needs serious improvement. The activities, kids’ room, and playground facilities would benefit from renovation and a more modern and engaging concept for children. Overall, the hotel has good potential thanks to its location and the excellent service from the front office and restaurant teams. However, improvements to the food variety, beverages, bar service, entertainment, music choices, and kids’ facilities would make a significant difference to the overall guest experience