Hotel Victoria Gran Melia

Raymond Kim

Hotel Victoria Gran Meliá was a great stay. The location is excellent, right by the pier and port, which made it convenient and scenic. As an Amex Platinum guest, we received an upgrade that included a balcony, which was a nice touch and made the stay feel even more special. The hotel also offers a complimentary Audi SUV for guests to use, which is a fantastic perk, although unfortunately it was already booked during our stay. The service was also excellent. Pedro, who works the morning to afternoon shift, was especially helpful and always available whenever we had questions or needed guidance. His hospitality really added to the experience. Overall, great location, strong service, nice amenities, and a very enjoyable stay.

Kat Jennings

Nothing occurred that would reasonably justify removing me from this hotel. There was no violence, no threats, no inappropriate behavior, and no violation of hotel policy on my part. This happened entirely out of the blue after another guest—whom hotel staff themselves acknowledged appeared to be scamming me—demanded that I be removed from a room for which I had paid over $1,100. Instead of protecting me as a guest who had already been checked in, had my passport scanned, and had paid half the cost of the room, Hotel Victoria Gran Meliá complied with his demand to remove me from the reservation. I watched staff remove my information from their system. Even after I later provided proof that I had paid for the room, the hotel did not reverse its decision or restore my status as a guest. I have never experienced anything like this at a luxury hotel. I paid over $1,100 USD toward a shared room at Hotel Victoria Gran Meliá. Although we had booked a room with a double bed, the other guest changed the reservation to a single-bed room without my knowledge or consent before I arrived. Later, after leaving me behind at another location and forcing me to find my own way back to the hotel, he locked me out of the room I had paid to stay in. When I finally returned, he refused to open the door. Hotel staff eventually let me into the room, where he pretended to be asleep despite my repeated attempts to wake him. When he finally woke up, I explained that I was no longer comfortable sharing a single bed with him after everything that had happened. Rather than attempting to find a reasonable solution, he went to the front desk and demanded that I be removed from the reservation. The situation became even worse when he threw my belongings into the hallway. I was never allowed back into the room to verify that all of my possessions had been returned. I later discovered that a highly valuable silver chain necklace had not been returned to me, and because I was denied access back into the room, I was never given the opportunity to determine whether any other valuables were missing. Most alarming was the hotel’s handling of the escalating confrontation. The other guest repeatedly yelled at me in the hotel lobby while I repeatedly asked him to stop and attempted to de-escalate the situation. Hotel staff told me they were considering calling the police because of his behavior. However, when he approached me again approximately an hour later and continued confronting me in the lobby a second time, the hotel still chose not to call the police or take meaningful action to protect me. Shortly before midnight, I found myself as a young woman being turned out onto the streets with my luggage despite having paid over $1,100 toward my accommodations. Hotel staff told me they would only provide me with a complimentary room for the night if I first helped the apparent scammer—whom a member of the hotel staff had acknowledged appeared to be scamming me—search for his lost iPhone. I found it astonishing that, after everything that had happened, I was expected to assist the very person who had locked me out of my room, demanded that I be removed from the reservation, and thrown my belongings into the hallway before the hotel would provide me with a safe place to sleep. What I find most troubling is that the hotel appeared to accept one guest’s instructions without making any meaningful effort to investigate my claim that I had paid for the room or to protect my access to my belongings. Their actions effectively handed complete control of accommodations I had paid for to the other guest, despite subsequently receiving proof of my payment. I have filed police reports and fraud complaints with local authorities and U.S. government agencies, submitted formal complaints regarding the hotel’s handling of this incident, and am pursuing legal remedies. I cannot recommend Hotel Victoria Gran Meliá based on my experience.

David Wing

Great hotel, we stayed for 4 nights. Pool was great, staff were superb and friendly. Nice location, just opposite the marina which was good for an evening stroll. Rooms were clean and ours over looked the pool and marina. We will return!

Simon Kelly

I have been staying at Hotel Victoria Gran Melia every year for the past 20 years and they have just hosted my wedding in June . They exceeded all of our expectations and the level of service and attention to detail was outstanding . All the guests that stayed at the Hotel said how amazing the rooms/service and setting was and would be certain to return to the hotel in the future . Its location is perfect for getting in and out of the city and all it has to offer . The staff at reception were so accommodating and went beyond ,they helped with early check ins/late check outs and the staff on the front of hotel ensured luggage was taken to rooms . i totally recommend this place if you are considering getting married abroad ,but most of all i recommend this Hotel as the perfect holiday stay . 5 Stars without a shadow of a doubt !!!

Bethany Wyatt

Good amenities with breakfast and drinks. Nice view of the harbour from the rooms and breakfast deck. Staff are so lovely! Decor is dated and needs rejuvenation/spruce up. Round the pool feels heartless with no vibes. They do have hairdrye , straighteners and a steamer! They provide pool towels. There is not a shower cap in the bathroom - a small touch that has been overlooked. 30 minute walk into town along the harbour.