Hotel Victoria Gran Melia

Aseal Assubail

The rooms were definitely the highlight of our stay. They are spacious, comfortable, and have nice balconies, which we really enjoyed. Unfortunately, the housekeeping service was very disappointing and far below what we would expect from a five-star hotel. The rooms were not cleaned properly, and basic amenities such as coffee, milk capsules and water bottles were not replenished. ‏Breakfast was average and quite basic. The selection and overall quality did not reflect

Philipp Gruener

A truly unforgettable stay – made magical by Alicia! Staying at Gran Meliá Victoria Mallorca is a experience like no other. It is such a unique, iconic property, and knowing how much dedication and effort goes into maintaining a hotel of this caliber makes staying here all the more special. A heartfelt thank you to the entire team for their dedication, but an extra special spotlight must go to Alicia Dzhafarova from Guest Experience. Alicia’s exceptional hospitality, genuine warmth, and proactive care made our stay truly extraordinary. We are so grateful to have had her looking after us—she provides the kind of thoughtful, world-class service that genuinely makes all the difference. We will absolutely be coming back. Thank you, Alicia, and thank you Gran Meliá Victoria!

Driss Benamour

**Disastrous hotel, deceiving photos, absolutely not 5-star standard, terrible service** I strongly suggest to avoid and am not exaggerating. * The common areas are very dated, with several dirty sofas and carpets (actually stained and dirty). The online photos (while real) are misleading compared to reality. * The mattress is of poor quality and is composed of two beds put together with toppers, so there’s a hole in the middle. Not a 5 star hotel mattress. * The service is slow and poor. I tried to cancel at check-in after seeing the property. Even though I had booked the same day (the reservation was non-cancellable) and they only agreed (after escalating to manager) to refund the second night. No empathy, understanding or sense of service from the front desk manager especially since I had just made the reservation. * The checkout process took 40min as they’re not trained to issue a refund or deal with standard hospitality cases. The valet was not there, due to understaffing. I went to the garage myself and couldn’t find the car. I then had to wait again for the valet to come back. He didn’t so they want finally pointed me to a second garage where I went and got the car myself. * The suites are renovated, but the renovation is incomplete. The bathroom feels old as they kept some of the original marble/finishes with partial renovation, so a half-done update. The rest of the suite is nice and renovated with nice view. * The night time room service only has 4 very basic items to order (yes 4) so it’s practically inexistent. * The pool area is nice compared to the lobby/common areas, slightly dated furniture though. * The front desk and restaurant staff are friendly. Overall, this hotel is terrible and does not deliver a luxury hotel experience. At an €800 / night price point, the condition of the property and service is absolutely unacceptable. Hope this review is helpful to others.

Claire Cutts

⭐⭐⭐⭐⭐ Carlos is, without question, one of the most exceptional Guest Experience professionals I have had the pleasure of meeting. I stayed at the hotel for three weeks, and throughout that entire time Carlos consistently demonstrated the highest standards of hospitality, professionalism and genuine care. His dedication never wavered. His warmth, attention to detail and unwavering commitment to delivering an outstanding guest experience set him apart from the very beginning. What makes Carlos truly exceptional is the authenticity he brings to his role. Every interaction was underpinned by kindness, integrity and a sincere desire to ensure guests feel welcomed, valued and cared for. He has an innate ability to anticipate needs, resolve situations with calm professionalism and create an experience that feels both effortless and personal. Having travelled extensively internationally over the past 20 years, I have encountered many outstanding customer service professionals. I can say, without hesitation, that Carlos ranks among the top five I have ever had the privilege of meeting. His combination of genuine warmth, emotional intelligence and impeccable professionalism is exceptionally rare. Carlos is a tremendous ambassador for the hotel and an invaluable asset to the Meliá brand. People like Carlos don't simply provide excellent service; they create lasting memories and inspire guests to return. Thank you, Carlos, for making my stay so memorable. I look forward to seeing you again when I return to Mallorca in September. Claire

Raymond Kim

Hotel Victoria Gran Meliá was a great stay. The location is excellent, right by the pier and port, which made it convenient and scenic. As an Amex Platinum guest, we received an upgrade that included a balcony, which was a nice touch and made the stay feel even more special. The hotel also offers a complimentary Audi SUV for guests to use, which is a fantastic perk, although unfortunately it was already booked during our stay. The service was also excellent. Pedro, who works the morning to afternoon shift, was especially helpful and always available whenever we had questions or needed guidance. His hospitality really added to the experience. Overall, great location, strong service, nice amenities, and a very enjoyable stay.